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ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be away for a week and would not to be able to accept delivery until I returned - I was told "no problem , we can delay shipping , when do you want it?" I related when would be acceptable and was then assured all was in order.Very comforting.....

until I received E-mail saying my order was being processed , NOW! - not as we had agreed upon. I called store they were entirely incomprehensible. Customer service - ditto , so at that point I cancelled order - they told me I would receive a email for the cancellation, did not happen , called customer service again and they said they would "re-send" my cancellation notice...

did not happen, again.WOW, what a pitiful example of mediocre service this company presents.

Review about: Restoration Hardware Shipping Service.

Reason of review: Poor customer service.

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