Not resolved
2 comments

My husband and I ordered a couch from Restoration Hardware on August 21st.We were told it would take 45-60 days in order for us to get the couch.

Fine, we can wait. When we emailed to find out about the status of our order, we were told that the order never went through and the deposit was never made. This was 3 weeks after we placed the order. Why didn't anyone contact us about it?

Fine whatever, we'll still get our couch in 45-60 days, right? 60 days come and WE had to email them about the status. A day later we get an email response stating that unfortunately, it'll be another 30 days before we get the couch!! We did NOT receive any about this until WE contacted them.

Talk about keeping your customers abreast of their orders.

Now they want to give us a $200 gift card to compensate.I just want my *** couch!

Had an Experience with Restoration Hardware?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#373794

The same thing happened to me with a lamp. I wanted to give it to my husband for his birthday.

They delivered half of it and when I called they said that the lamp was now backordered. After waiting 4 months, I called them to pick up the part they had delivered and the huge box it was in.

They kept prolonging delivery for 30 days at a time for me too, but didn't tell me until I called to check in. They never offered me a gift card and I will never order from them again. The service on the phone was friendly, but no one helped me get the lamp. Unfortunately, I have to recycle their catalogs now.

Anonymous
#371543

I agree, worst company ever!!! I have been put on a list for a recall for the monastary dining table for over 9 months now. I have paid in full for the table and it's at my house, i am just waiting for replacement. I realized today they charged by credit card $1500.00 about 10 days ago for the replacement that they had a recall on.

I was furious!! So I called customer service. The lady on the phone basically was trying to tell me the charge was becuase I had two tables. I was like am I missing something?!! I only have one table and I am waiting for a replacement. I did not authorize any charge! She tried to explain that they were going to waive the charge once I got the replacement table. This again was me calling 10 days after the charge had been made and I had no replacement table. So let's see they charge you for having two tables in your house for 10 mins while the delivery people swap them out.

I can't believe this Company!!! After spending thousands of dollars they do not have the customer service to back it up. They are horrible. I will never shop there again after this. Good bye restoration hardware!!

I hope you learn that your customer's are being treated like this and make some adjustments.

You May Also Like

Ashley Furniture - Durablend Peeling Ashley Furniture "My husband and I purchased a sectional from Ashley and as the others have stated, the Durablend started peeling. The salesperson had also told us that Durablend was more durable..." Read more Poor quality and very expensive 13' Treasure Garden Canopy Treasure Garden "We purchased the AKZ Treasure Garden 13' canopy 1 year ago. Art Van furniture seems disinterested in standing behind product. The rivets on 1 of the arms posed off. The..." Read more My experience with CliqStudios has been excellent. CliqStudios "I spent a considerable amount of time shopping around including quotes from Lowes and Home Depot for shaker style kitchen cabinets. I used Kraftmaid as the comparison. The retail quote..." Read more Ashley Furniture - Leather Sofa Peeling Ashley Furniture "I bought 2 Leather Sofas from Ashley's April of 2010 & purchased a warranty on them too $1,500 is what I paid for them. I had them no..." Read more First Progress - CLOSED/PAID OFF  ACCOUNT STILL CHARGING LATE FEES First Progress "I CLOSED THE ACCOUNT AND RECEIVED A CONFIRMATION LETTER THAT THE ACCOUNT WAS CLOSED. FIRST PROGRESS ADDED AN UNDISCLOSED CHARGE TO MY ACCOUNT THAT I WAS UNAWARE OF. THEN SUBSEQUENTLY..." Read more Curriculum Associates - NO JUST NO Curriculum Associates "So I'm using I-Ready and stuff, and it's "teaching" me about figurative language. But it gives me weird examples, and as in weird I mean disturbing. For hyperbole the example..." Read more Hired Dex Media to build a web site. Dex Media "After 1 1/2 years Dex Media still has not completed my web site and they have been fully paid. I have about fifty emails stating their problems in completing my..." Read more Peeling paint off a GX460 Lexus 7 year old car Lexus "the paint is peeling off my Lexus due to the factory E-coat failing Lexus says they do not care the paint warranty is 4 years or 50,000 miles not even..." Read more