My husband and I ordered a couch from Restoration Hardware on August 21st. We were told it would take 45-60 days in order for us to get the couch.
Fine, we can wait. When we emailed to find out about the status of our order, we were told that the order never went through and the deposit was never made. This was 3 weeks after we placed the order. Why didn't anyone contact us about it?
Fine whatever, we'll still get our couch in 45-60 days, right? 60 days come and WE had to email them about the status. A day later we get an email response stating that unfortunately, it'll be another 30 days before we get the couch!! We did NOT receive any about this until WE contacted them.
Talk about keeping your customers abreast of their orders.
Now they want to give us a $200 gift card to compensate. I just want my *** couch!