Ordered the beautiful Vintage Brass Hourglass from online shop....photo was gorgeous. Arrived late, with broken glass, leaking sand.

Quality of item was subpar. Glass was hazy, cheap metal, and packing was marginal at best. I packaged it up and returned immediately......a month later am still waiting for them to credit my account.

THis is the SECOND bad experience from them.

Earlier in Dec 2012 I ordered some fake fur fuzzy slippers which took over 4 weeks to arrive.

Will NEVER buy from these guys again.

My prediction is with this bad of customer service.......Restoration Hardware will soon be out of business. Their products are expensive, cheap quality, and customer service is lousy.

Monetary Loss: $250.

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