State: Virginia Clear all filters (7 of 228 reviews match)
filters
state:
city:
Show
product:
Show
I love the expensive floor fans that I purchased over ten years ago from Restoration Hardware and I would like to take good care of them. The RH store near me has closed. When I called or information about where to take the fans for service, they refused to give...
Read more
#693704
Reply to reviews
i purchased thousands of dollars worth of the outdoor Antibes furniture and within one year every piece was peeling. It looks awful. REstoraton Hardware (Richmond VA) told me at the time they hadn't had any similar complaints. I then happened to visit the outlet...
Read more
Anonymous
Dissatisfied RH Customer

I have had the same experience with my set of Antibes furniture. Peeling paint and finials that pop off for no apparent reason. Needless to say, I will never purchase furnitur...

#643235
Reply to reviews
One of their locations were closing their doors and we purchased the French Casement Bookcase at 60% off and we're very excited. We knew it was a floor model but it was in excellent shape with all the shelves on it and all. We paid an extra $95.00 to have it...
Read more
Anonymous
Here to Help!

Hi I am a supervisor @ Restoration Hardware. I check these sites from time to time. And try to help customers that I can with Various situations. I would like to help you obta...

#295527
Reply to reviews
Ordered 9000.00 in furniture in September was told it would arrive in 4-6 weeks. I called and I was told it would arrive separately because they where having problems with chairs I said fine I would take the bulk of the order and wait for chairs. Its now Thanksgiving...
Read more
#276998
Reply to reviews
TERRIBLE customer service and shipping ability. I ordered a bed that was not back ordered and was set to ship on time (30-45 days). Once the delivery date passed, i called customer service to learn that it was another month delayed (and by the way, they were sorry no...
Read more
Anonymous
Jim

Absolutely terrible, A shipment that I was told would take 1 week is now up to 6 weeks.

Anonymous
Anonymous

Ditto your experience. Good call on Pottery Barn. Wish I\'d gone with them instead.

#216183
Reply to reviews
I purchase two bedrooms from Restoration Hardware during their 'Friends and Family' event. The 20% off really just covered the tax and shipping [which is 10%+ of your order], so the cost was still substantial. The furniture was delivered to the wrong address. I had...
Read more
Anonymous
Vincent

From which metro market did this occur ?

#209876
Reply to reviews
Restoration Hardware - Horrible Delivering What You Buy. 8:29pm If you're ever in the market for some furniture, don't order it from Restoration Hardware. They have a PLAGUE of incompetence running rampant in their logistics operation. I thought maybe we ran...
Read more
#134208
Reply to reviews