TERRIBLE customer service and shipping ability. I ordered a bed that was not back ordered and was set to ship on time (30-45 days).
Once the delivery date passed, i called customer service to learn that it was another month delayed (and by the way, they were sorry no one remembered to tell me).
Another month goes by, the date came and went, and i called again to learn it was another 6 weeks delayed.
I have since checked in on it twice and was promised it was still going to ship as planned.
That date came and went today... and when i called to check on the status, they once again pushed back the date another 2-3 weeks (and again, were sorry that no one remembered to tell me about the further delays)
All in, i am waiting well over 4 months for a standard headboard. I ordered one from Pottery Barn, it shipped 5 days later and was at my house within the next week. Will try to avoid Restoration at all costs