I purchased a bed frame from Restoration Hardware. $2,000 and 2 weeks later, the bed arrived at my home without any of the hardware.

After spending over a half hour on the phone with their "customer service" department, I was told I would have to wait a month to receive the hardware. It took multiple requests for this to be elevated to a supervisor who told me due to previous hardware requests, the timeline of receiving my missing items will not change. I am now sleeping with my mattress on the floor while I wait a month for the hardware to arrive.

Thank you Restoration Hardware for your terrible service. I will never shop here again.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Restoration Hardware Cons: Poor customer service, Did not seem to care.

Location: Seattle, Washington

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