3 comments
100% full Not resolved
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

I have ordered so many items from RH and almost every single item I have gotten has been damaged or has a defect and I have complained to RH about my problems with damaged products and waitin at home for the delivery company and never shows up no one calls to tell me why they never showed up I have to call to see what happen nobody from RH will follow up like they say. Now RH corporate emailed me stating that they can't meet my standard and will no longer will being doing any business with me they canceled my warranty items and pending items. Now I have items that I'm missing to complete my room as in my bedroom got the bed and night stands missing the dresser. All I asked them to do is get me thr items I ordered and we don't have to business after that and now they won't even work with me to get the items I'm missing.

How is it my fault that they can't deliver items in good condition, delivery company not delivering items after setting up appt with me telling me they have the items, RH never following up like they say they are.

Can someone give me someone contact info at RH corporate office that can help me get my items.

Review about: Delivery Service.

Reason of review: Damaged or defective.

Monetary Loss: $20000.

Preferred solution: Deliver product or service ordered.

I liked: Beautiful design.

I didn't like: Quality, Delivery service, Damage items.

Had an Experience with Restoration Hardware?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1161745

RH hasn't gave me my refund for the damage items that were never delivered contacted RH credit card to let them know and RH hasn't done anything to fix the issue at all and won't even return my call

Anonymous
#1147219

Letter from Loss Prevention Dept. says it all....just saying.

Anonymous
to Anonymous #1147222

What does that have to do with anything I placed my orders over the phone??

You May Also Like

MyPillow Removed From BBB Listing Yet... Mypillow "...I know that My pillow had been stripped of their BBB A+ rating due to the numerous complaints received yet clear as day..." Read more Mypillow Pillow Review Mypillow "...I despise "My Pillow" I cringe every time I hear this guy!I bought one of them for $50 and it is a piece of trash..." Read more Review about Restoration Hardware Drapery Panels from Stoneham, Massachusetts Restoration Hardware "Don't buy curtains from the Restoraton Hardware Outlet. They are so uneven. The curtains are suppose to be 84 inches long. In reality, they range from 83-1/2 to 85-1/2. The..." Read more Peeling Leather Sofa from Ashley Furniture Ashley Furniture "We purchased a leather sofa and love seat from Ashley Furniture,Springdale, OH in November 2008. I have paid around $1000 for these.It has not been 3 years since our purchase..." Read more Alside Window - Poor product quality, poor customer service, unethical business practices Alside Window "Bought a home (new construction) in '09 with Alside single-hung windows. After 5 years one of them started fogging up when the low-e reflective coating started to corrode. Now I..." Read more Kohls - Khol's Cash Kohls "This program is a scam............if you forget or one day past the expiration date you are screwed. Even the store manage will not help you. No one is perfect and..." Read more Lippert Components - Lippert furniture Lippert Components "We purchased a new 2016 Bighorn 5th wheel, it came with the upgraded Lippert theater seats. Which looked good, they had vibrate and heat. within 6 months the heat went..." Read more Pissed Consumer - Consumer Opinion LLC. d/b/a PissedConsumer.com Sucks ***! Pissed Consumer "Do Not Use, Nor Write Reviews For Consumer Opinion LLC. d/b/a PissedConsumer.com! I have been writing for the Consumer Opinion LLC. d/b/a PissedConsumer.com website which the latter part is the..." Read more