Filter by rating
filters
State:
Show
City:
Show
Product:
Show
I was excited to finally find bedding and some other items for my baby's nursery. I had my shower and one of my friends tried shipping a gift but it failed to arrive because of some issues. She then cancelled it and bought me a gift card that was going to arrive BY...
View full review
Review
#982572 Review #982572 is a subjective opinion of poster.
Reason of review
Order processing issue
1.9
Details
Purchased $4,000 leather sofa. Upon delivery found that legs had different color finishes, two dents with stretched leather on back, what appears to be oil spots on seat cushion, and visible scuff marks in several locations. Upon contacting customer service told could...
View full review
Review
#975449 Review #975449 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution
While the design elements are excellent, I cannot say that the quality is up to snuff. I ordered a duvet cover and didn't realize (before I could have returned it) that it was a 'off' size. I learned this when I went on the search for a duvet insert. Be advised: if you...
View full review
Review
#970397 Review #970397 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.8
Details
Spent a lot of money with RH over the years including a large order recently. One item (bed spread) fell apart at the seams (literally) within a short period of time. In looking more closely at the stitching, it is clear that this was a poorly made, though expensive,...
View full review
Review
#966767 Review #966767 is a subjective opinion of poster.
Pros
  • In-store staff
Cons
  • Support
  • Quality
  • Refund and replace policy
Reason of review
Bad quality
1.5
Details
Their designer at Houston Gallery lied to us that we should place the order right away when we just first visited the shop. The reason is in case they discontinued the item we want. It is not something cheap. It cost us $16,000. The designer told us not to worry...
View full review
Review
#941471 Review #941471 is a subjective opinion of poster.
Pros
  • Design is beautiful
Cons
  • Promise to call back but never happen
  • Dishonest designer
  • Did not seem to care
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • dishonest business dealings
  • restoration hardware bed
2.6
Details
Restoration Hardware - Printmaker's queen size storage bed
Restoration Hardware - Printmaker's queen size storage bed
The bed squeaks loudly whenever you roll over. It looks like there are notches for slats that would stabilize the bed but no slats were installed. We sent photos to RH. They sent bed assembly instructions which showed the bed boards running horizontally rather than...
View full review
Review
#907086 Review #907086 is a subjective opinion of poster.
Pros
  • Beautiful design
  • Furniture and bed linens
Cons
  • Quality
  • Did not seem to care
Reason of review
Poor customer service
Preferred solution
Add slats to the bed for support
5.0
Details
My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowledgeable. We were able to select the furniture and fixtures to completely revamp 3 rooms in our home without the normal anxiety attendant with...
View full review
Review
#903677 Review #903677 is a subjective opinion of poster.
Pros
  • Extremely happy with products and staff
Reason of review
Good customer service
1.3
Details
We were told that dinning chairs we ordered were custom made and will be ready to be shipped by end of July. When we wanted to change the order 2 weeks after placing the order, the in-store sales rep informed us that products were ready to be shipped so couldn't make...
View full review
Review
#895375 Review #895375 is a subjective opinion of poster.
Pros
  • Beautiful design
Cons
  • Telephone customer service
  • Did not seem to care
  • Delivery service
Reason of review
Problem with delivery
Loss
$6000
Preferred solution
Deliver product or service ordered
Tags
  • Dinning Chairs
  • Loaner Chairs
1.0
Details
I couldn't agree with the OP more. I ordered an expensive Restoration Hardware "French Academie iron bed with footboard" in a Cal King size. This was one of the worst products I have ever purchased. The cross bars provided NO support to the actual box springs. The...
View full review
Review
#891072 Review #891072 is a subjective opinion of poster.
Cons
  • Quality
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • restoration hardware bed
2.3
Details
Restoration Hardware - Review in Furniture and Decor category from Norristown, Pennsylvania
Bought a $2000 dining table and after four years and one move the mechanics to take it apart to allow it out the door busted. Called RH and they had no idea anything about the furniture they are even selling! It took 4 days and an email for them to send the mechanics...
View full review
1 comment
MattD78
#1233183

Why would you ask for a partial refund of a table you've had for four years?!

Review
#877717 Review #877717 is a subjective opinion of poster.
Reason of review
Bad quality