The bed squeaks loudly whenever you roll over. It looks like there are notches for slats that would stabilize the bed but no slats were installed. We sent photos to RH. They sent bed assembly instructions which showed the bed boards running horizontally rather than...Read more
My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowledgeable. We were able to select the furniture and fixtures to completely revamp 3 rooms in our home without the normal anxiety attendant with...Read more
We were told that dinning chairs we ordered were custom made and will be ready to be shipped by end of July. When we wanted to change the order 2 weeks after placing the order, the in-store sales rep informed us that products were ready to be shipped so couldn't make...Read more
I couldn't agree with the OP more. I ordered an expensive Restoration Hardware "French Academie iron bed with footboard" in a Cal King size. This was one of the worst products I have ever purchased. The cross bars provided NO support to the actual box springs. The...Read more
Bought a $2000 dining table and after four years and one move the mechanics to take it apart to allow it out the door busted. Called RH and they had no idea anything about the furniture they are even selling! It took 4 days and an email for them to send the mechanics...Read more
I have both the coffee table and dining table in the Black Acacia Finish (about 1 year). Both pieces of furniture finishes have white spots where the paint has chipped off or where pieces of the wood have "popped" up and flaked off, because of the deep groove finish...Read more
- Design is beautiful
I didn't like
The Royal Naval mirror medicine cabinet appears to be a well made product but the install instructions are disappointing. Is it too much to ask when spending $500 on a mirror for RH to take the time to put together decent instructions? The product is made overseas...Read more
It is now June 7, 2016 and since 2015 I’ve been trying to work with Restoration Hardware and the company that issues their credit card, Comentity Bank to resolve a billing error on my credit card statement with no avail. The fact that I’m still being charged $858 for...Read more
Terrible costumer service. I bought a crib bumper and 5 months later it hasn't held its shape at all and folds over. Waste of money and no one cares.
RH showroom is beautiful but that's where the 'nice' rating stops. The customer service phone support is useless- I was on hold for 30 minutes with zero solution. For more than 10 years, I have purchased linen curtains that are meant to literally last a lifetime....Read more
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