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I'll preface this post by saying that we bought our entire dining room from RH that we love, but took about 6 months and 2 mistakes for them to actually get it right. I was disappointed in their mistakes and the timing of how long it would take for us to get 8 chairs,...
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Anonymous
Anonymous

Please contact the Corporate Office at 866-547-3364. We are truly embarrassed for this awful experience and would love to make this right for you.

I didn't like
  • Quality
#770806
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I understand RH's marketing with displayed items that are then ordered. However we have bought multiple items where the quality is less than the one displayed in the store. The back and forth returns added to the overall cost of the item. One clock we bought, after...
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3.0
#769702
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I purchased a bed frame from Restoration Hardware. $2,000 and 2 weeks later, the bed arrived at my home without any of the hardware. After spending over a half hour on the phone with their "customer service" department, I was told I would have to wait a month to...
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I didn't like
  • Terrible customer service
  • Did not seem to care
#769253
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What a company they charge my credit card ship me damaged good then won't send me the replacements until some sort of credit process happens. Meanwhile I'm charged for the goods and they wait until they are ready. Awful! They are the worst. This is my second bad...
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#755994
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I am a first time customer of RH and I wish I had looked into the company prior to purchase. I am having an issue with the Large Library Media I purchased Nov. 1 2015. I was told it would be a 3 wk wait for delivery. At three weeks I called to inquire and was told it...
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Anonymous
Anonymous

Why do you say you can't get your money back? Do a charge back on your card for item not received.

Anonymous
Amoora

all furniture is made in China thats why a customer waits so long, all like Wayfair Lillian August, RH and many other , I had ordered a 2,999 Table from Joss & Main it took ...

1.9
#754573
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Restoration Hardware Drapery Panels Review from Stoneham, Massachusetts
Don't buy curtains from the Restoraton Hardware Outlet. They are so uneven. The curtains are suppose to be 84 inches long. In reality, they range from 83-1/2 to 85-1/2. The Ivory curtains also look yellow in the light. You can't return items to the store either...
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MattD78
MattD78

Hence why the curtains were sold in an outlet store, because they were defective. That's why they are Final Sale in an outlet store and cannot be returned, because they are it...

1.0
#754349
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I wrote the problem with the warm white sconces that talked about the advertised sale price that RH would not honor. I wanted to add that I received an email from a representative of RH yesterday. She had reviewed the messages and apologized on behalf of RH for not...
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#713795
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Every time I order from RH they say they have the items in stock. Then, after a few weeks pass, they let me know that the items are no longer in stock and that I can expect delivery in a couple of months. A couple of months pass and then they let me know that it will...
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#709516
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I liked the look of the "warm white sconce," and ordered one to see if it was as advertised. It wasn't. Although whites vary a lot the picture shown several times was that of a true/cool white. My sconce was a pale yellow and when I asked if this was an anomaly, or...
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#707962
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I bought a new couch from this rotten company. It was delivered and had a horrible smell. I called them to pick it up, pick up was scheduled for next day at 12:00 2:30. Driver called at 2:00 said he was running 1/2 hour late. 3 hours later still no phone call. I called...
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#707491
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