Restoration Hardware
Reviews and Complaints

I had the misfortune of dealing with Restoration Hardware bathroom faucets and mirrors on a remodel project for a customer. While the items may look snazzy, they are made so poorly that it is nearly impossible to install them properly.

It took more than double the amount of time it should to put them in and I am concerned that there are going to be future problems.

I have been a licensed contractor for 30+years and I have an excellent reputation. If this job blows up, RH is going to refuse to admit it's the fault of their product and I cannot afford to replace $2000 worth of overpriced crap if/when it doesn't work.

This bed is made poorly with cheap wood. I am on my 2nd replacement in 2 months time.

Both sets the wood has cracked.

Terrible product. Do not buy!

Hard to believe that you shop at a high end store that promises you high quality products for the money you are spending. The night before delivery, I received an email that one of the two matching items was damaged at the pre-delivery site.

They went ahead and delivered two items. One was damaged ---and they tried to have us sign off that it was okay. When we pointed out that significant damage and missing screws - they said we would have to call RH. They said they didn't have the screws.

The whole time - they were speaking in spanish (I speak spanish) and they were commenting about the delivery and said some pretty inappropriate things. I finally said Stop it --- I understand what you are saying and its not ok. I was charged three delivery fees for the three items. Customer service was horrible.

numerous emails and calls -- and still not resolved.

I will never buy anything from RH again. Maybe for 50% the sale price at the outlet store --- junk.

I have shopped at restoration hardware for years, noticeably the quality is far inferior to a few years ago. I got ultra faux fur throws as gifts, they were nothing like the quality I got just 2 years ago. I am not sure if it is a money saving tactic, getting rid of the huge wasteful catalogs would probably save more money than switching to inferior vendors

My Interior designer & I were at RH & took samples, but ordered more for a bed & a rug. Two weeks later my designer emaiked the sales associate we worked with to see where our samples were but she didn’t hear from her.

The next day I returned the samples I had & I talked to the manager about not hearing from the sales person about not receiving the samples. He checked the computer & said there wasn’t an order for us but he would talk with the sales person. A week later my interior designer sent another email but had no answer from the salesperson. She called her a week later & the sales person said she was going into a meeting & would call her back.

She didn’t. Then she called the manager but he made no attempt to apologize or to help my designer. I was so disgusted with their lack of customer service I wrote a letter to all four of the principles of the company. A few weeks later a had a call from a representative of the company in another state who said she would deal with this problem.

At this point I told her I was not interested in buying anything from RH with such terrible customer service. She apologized but I told her it would have been better if the manager & the salesperson I dealt with would apologize. A week later I had a voice mail from the sales associate that she had my samples with no apology. This was a good laugh for my designer & me.

I will never buy any thing from RH.

There are too many furnitures stores that want my business & act like they do. If I were the person who was responsible for the store manager & sales representative I would fire both of them.

Spent a LOT of money here and had issues with delivery every time. (Maybe 5 times?).

One time the guys get off the truck, look at one of the items and say “yeah that’s too heavy”. Just awful prep.

We bought all of our furniture from RH. The bill is messed up.

They are missing refunds on there.

They have not solved this issue eventhough we have been calling back and forth for the past 11 momths. What a waste of money.

I am currently conducting research in a litigated matter involving Restoration Hardware ( www.restorationhardware.com ). In short, I am trying to reach out to anyone, primarily in southern California, although I would be interested in talking with others, that might have had similar issues, regarding damaged products and/or delivery problems.

I see multiple other complaints on this site, Pissed Consumer, but due to the limited identification and no available contact information for users, I would be grateful if anyone with a negative experience in regard to receiving damaged furniture items from the delivery would contact me. I would like for anyone willing to speak with me to call me at 949-284-**** or email me at rob@***.com.

We order 5 sconcesand 2 of them we're obviously used; scratched and looked worn. The customer service there is the worst.

I was so disappointed in getting such poorly made items.

They charge a fortune and now I go on Wayfair and find RH knockoffs for 1/3 price. Will never buy from them again.

Their designer at Houston Gallery lied to us that we should place the order right away when we just first visited the shop. The reason is in case they discontinued the item we want. It is not something cheap. It cost us $16,000. The designer told us not to worry because we can go back to change whatever we want in 90 days, even cancel the order if we wish, and nothing would be charged before they are ready to deliver the item. (Whatever she said is a big LIE!!!!)

After we moved into our new place, we did all the measurement and decided to change our bed set to king size, so we went back to the gallery. She was not there, so we went to other designers for help. Here was all nightmares began. These two designers told us nothing can be changed because these were custom orders and they showed us we signed the agreement "3" times. I knew I signed it, because the designer told us it was just to confirm the order, nothing major. These two designers' attitudes were unbelievably awful. Kept showing us they assumed we were lying because they didn't believe their coworker would lie about this, especially that designer was so experienced.... Finally, they called their customer services and changed the order for us.

After we went home, my girlfriend emailed the designer who placed the order for us and she replied and told us not to go to anyone else and please return to her, so she can get everything right for us. The appointment was 5pm and she let us wait until 5:30pm. After few phone calls, everything seemed right. Guess what, still not. The rule is half of the amount will be charged right after you place the order and for custom items, there is no refund of this deposit if you choose to return, which none of these was ever mentioned to us!!!!

I called their customer services to complain about this designer's dishonesty behavior. Customer service staff seemed so understanding and even scheduled a time to call me back. Guess what, after more than a week, no one ever contacted me!!! This is how awful this company is. Think over again before you decide to throw in tons of money for the worst ever service experiences!!!!!

I have not received my items and hopefully nothing will go wrong...

I WOULD NOT BUY EVEN A GODAMNED TOOTHPICK FROM YOU...WE HAVE SIGNED PETITIONS BANNING SALES OF FEATHERS TAKEN FROM LIVE DUCKS...WE HAVE CONTACTED MANY CONSUMER GROUPS IN THIS MATTER! YOU STINK!

ANY COMPANY THAT TORTURES A HELPLESS ANIMAL IN HIS MATTER DOES NOT DESERVE OUR BUSINESS...WE HAVE MANY FRIENDS LOOKING TO BUY NEW FURNITURE AND WE HAVE SPREAD THE WORD AROUND!~BAD BAd bad bad bad bad bad bad bad cruel cruel cruel cruel unkind unkind unkind this site demands 100 words.....lousy..cruel...underhanded...cruelty to animals..expensive over-priced...losing our business...losing everyones business...wrong wrong wrong wrong hope pissed consumer does something about this...cruel/wrong!!!!!!!!!! MEAN MEAN MEAN HEARTLESS..HEARTLESS!...WRONG..