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Restoration Hardware - Negative Experiences with Product and Delivery

I am currently conducting research in a litigated matter involving Restoration Hardware ( www.restorationhardware.com ). In short, I am trying to reach out to anyone, primarily in southern California, although I would be interested in talking with others, that might have had similar issues, regarding damaged products and/or delivery problems. I see multiple other complaints on this site, Pissed Consumer, but due to the limited identification and no available contact information for users, I would be grateful if anyone with a negative experience in regard to receiving damaged furniture items from the delivery would contact me. I would like for anyone willing to speak with me to call me at 949-284-**** or email me at rob@***.com.
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2 comments
#1361733

Southern Arizona and have had over 14,000.00 in *** *** purchases and damaged stuff. They are literally the worst. I will email.

#1357495

So basically you want to see how many people have the same issue to see if you can start a class-action lawsuit.

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ID
#1071076 Review #1071076 is a subjective opinion of poster.
Cons
  • Damage items
Reason of review
Damaged or defective

Restoration Hardware Customer Care Review

We order 5 sconcesand 2 of them we're obviously used; scratched and looked worn. The customer service there is the worst. I was so disappointed in getting such poorly made items. They charge a fortune and now I go on Wayfair and find RH knockoffs for 1/3 price. Will never buy from them again.
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ID
#1028621 Review #1028621 is a subjective opinion of poster.
Service
Restoration Hardware Customer Care
Reason of review
Poor customer service

TORTURING ANIMALS??

I WOULD NOT BUY EVEN A GODAMNED TOOTHPICK FROM YOU...WE HAVE SIGNED PETITIONS BANNING SALES OF FEATHERS TAKEN FROM LIVE DUCKS...WE HAVE CONTACTED MANY CONSUMER GROUPS IN THIS MATTER! YOU STINK! ANY COMPANY THAT TORTURES A HELPLESS ANIMAL IN HIS MATTER DOES NOT DESERVE OUR BUSINESS...WE HAVE MANY FRIENDS LOOKING TO BUY NEW FURNITURE AND WE HAVE SPREAD THE WORD AROUND!~BAD BAd bad bad bad bad bad bad bad cruel cruel cruel cruel unkind unkind unkind this site demands 100 words.....lousy..cruel...underhanded...cruelty to animals..expensive over-priced...losing our business...losing everyones business...wrong wrong wrong wrong hope pissed consumer does something about this...cruel/wrong!!!!!!!!!! MEAN MEAN MEAN HEARTLESS..HEARTLESS!...WRONG..
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1 comment
#1315469

No animals are tortured.

ID
#1007483 Review #1007483 is a subjective opinion of poster.
Cons
  • Cruelty to animals
Reason of review
CRUELTY TO ANIMALS..
Preferred solution
Let the company propose a solution

Restoration Hardware Shipping Service Review

Awful experience- Missing items from order Multiple items shipped damaged Still waiting on some items. Quality not what the pictures look like. Very disappointed
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ID
#993108 Review #993108 is a subjective opinion of poster.
Service
Restoration Hardware Shipping Service
Reason of review
Order processing issue
New Reviewer

Beware pets and kids of dog beds

I Ordered a dog bed. Unwrapped it from plastic bag inside box. Put dog bed in my bedroom. Next day my Great Dane puppy came screaming from the bedroom room with a sewing straight pin lodged in his mouth. I went back into bedroom and removed pillow from dog bed where he...
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1 comment
#1273298

Update...I ended up stepping on a fourth pin myself!

ID
#990727 Review #990727 is a subjective opinion of poster.
Product
Restoration Hardware Pet Bed
Reason of review
Loose sewing pins left inside the bed
Loss
$2000
Preferred solution
Let the company propose a solution

Regret Doing Baby Registry at RH

I was excited to finally find bedding and some other items for my baby's nursery. I had my shower and one of my friends tried shipping a gift but it failed to arrive because of some issues. She then cancelled it and bought me a gift card that was going to arrive BY...
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ID
#982572 Review #982572 is a subjective opinion of poster.
Service
Restoration Hardware Shipping Service
Reason of review
Order processing issue

Beware of Restoration Hardware

Purchased $4,000 leather sofa. Upon delivery found that legs had different color finishes, two dents with stretched leather on back, what appears to be oil spots on seat cushion, and visible scuff marks in several locations. Upon contacting customer service told could not replace because sofa type discontinued ( no prior notice of this), and best they could do is sell us new legs at $15.00 each. No price adjustment despite being unable to replace! Outrageous! Could have done better with a $500 sofa from Big Lots! Stay away from this supposedly "high end quality store" the only thing high end about it is the price!
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ID
#975449 Review #975449 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution

Restoration hardware bedding

While the design elements are excellent, I cannot say that the quality is up to snuff. I ordered a duvet cover and didn't realize (before I could have returned it) that it was a 'off' size. I learned this when I went on the search for a duvet insert. Be advised: if you...
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ID
#970397 Review #970397 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Defective product, will not replace, lost a customer for good

Spent a lot of money with RH over the years including a large order recently. One item (bed spread) fell apart at the seams (literally) within a short period of time. In looking more closely at the stitching, it is clear that this was a poorly made, though expensive,...
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ID
#966767 Review #966767 is a subjective opinion of poster.
Product
Restoration Hardware Bedspread
Pros
  • In-store staff
Cons
  • Quality
  • Support
  • Product workmanship
Reason of review
Bad quality
New Reviewer

Worst ever lying staff and customer services!!!!

Their designer at Houston Gallery lied to us that we should place the order right away when we just first visited the shop. The reason is in case they discontinued the item we want. It is not something cheap. It cost us $16,000. The designer told us not to worry because we can go back to change whatever we want in 90 days, even cancel the order if we wish, and nothing would be charged before they are ready to deliver the item. (Whatever she said is a big LIE!!!!) After we moved into our new place, we did all the measurement and decided to change our bed set to king size, so we went back to the gallery. She was not there, so we went to other designers for help. Here was all nightmares began. These two designers told us nothing can be changed because these were custom orders and they showed us we signed the agreement "3" times. I knew I signed it, because the designer told us it was just to confirm the order, nothing major. These two designers' attitudes were unbelievably awful. Kept showing us they assumed we were lying because they didn't believe their coworker would lie about this, especially that designer was so experienced.... Finally, they called their customer services and changed the order for us. After we went home, my girlfriend emailed the designer who placed the order for us and she replied and told us not to go to anyone else and please return to her, so she can get everything right for us. The appointment was 5pm and she let us wait until 5:30pm. After few phone calls, everything seemed right. Guess what, still not. The rule is half of the amount will be charged right after you place the order and for custom items, there is no refund of this deposit if you choose to return, which none of these was ever mentioned to us!!!! I called their customer services to complain about this designer's dishonesty behavior. Customer service staff seemed so understanding and even scheduled a time to call me back. Guess what, after more than a week, no one ever contacted me!!! This is how awful this company is. Think over again before you decide to throw in tons of money for the worst ever service experiences!!!!! I have not received my items and hopefully nothing will go wrong...
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ID
#941471 Review #941471 is a subjective opinion of poster.
Location
Cypress, Texas
Service
Restoration Hardware Customer Care
Pros
  • Design is beautiful
Cons
  • Dishonest designer
  • Promise to call back but never happen
  • Did not seem to care
Reason of review
Poor customer service
Preferred solution
Price reduction

Printmaker's queen size storage bed

Restoration Hardware - Printmaker's queen size storage bed
Restoration Hardware - Printmaker's queen size storage bed
The bed squeaks loudly whenever you roll over. It looks like there are notches for slats that would stabilize the bed but no slats were installed. We sent photos to RH. They sent bed assembly instructions which showed the bed boards running horizontally rather than...
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ID
#907086 Review #907086 is a subjective opinion of poster.
Location
Saint Paul, Minnesota
Product
Restoration Hardware Printmakers Bed
Pros
  • Furniture and bed linens
  • Beautiful design
Cons
  • Did not seem to care
  • Quality
Reason of review
Poor customer service
Preferred solution
Add slats to the bed for support

Wonderful Experience with Talented Staff Members

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowledgeable. We were able to select the furniture and fixtures to completely revamp 3 rooms in our home without the normal anxiety attendant with remodeling. RH had it all in one location, so we didn't have to make the traditional trek to to a dozen different decorating locations, nor did we have to visit more than twice. The wide variety of products helped us choose the exact decorating style my wife and I wanted (a twist on shabby chic). We accented the décor with a few of the extremely attractive indoor floral selections and art pieces. Thank You RH!
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ID
#903677 Review #903677 is a subjective opinion of poster.
Location
Austin, Texas
Service
Restoration Hardware Customer Care
Pros
  • Extremely happy with products and staff
Reason of review
Good customer service
New Reviewer

Unethical business conduct and terrible supply chain management

We were told that dinning chairs we ordered were custom made and will be ready to be shipped by end of July. When we wanted to change the order 2 weeks after placing the order, the in-store sales rep informed us that products were ready to be shipped so couldn't make any changes. We then decided to stick with the original order. While we received our dinning table, we found out dinning chairs were not shipped together and they were actually back ordered till October! No one has told us this information. If we were known that the chairs will be back order, we would not have ordered them at the first place! This is really unethical business conduct! We called customer service for 3 times in 2 days and no one could tell us what is going on. I had to call 4th time to strongly express my dissatisfaction and they agreed to send loaner chairs. However, these loaner chairs were only available in 2-3 weeks. I had to insist getting them asap, then they decided to accelerate the shipment so I can get then within a week. I called every day after, and guess what every day I was told a different delivery timeline. It's been one week, we have not seen any loaner chairs and no one can tell us when we can get them. We have been sitting on sofa having dinner! They are doing a great job testing your limit! This gotta be the worst furniture shopping experience or retail experience I have ever had! I will strongly recommend anyone NOT to buy from this company. Their design is great but with the amount of money they charge plus unbelievable bad service, it is a complete rip off!
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ID
#895375 Review #895375 is a subjective opinion of poster.
Location
New York, New York
Service
Restoration Hardware Shipping Service
Pros
  • Beautiful design
Cons
  • Telephone customer service
  • Did not seem to care
  • Delivery service
Reason of review
Problem with delivery
Loss
$6000
Preferred solution
Deliver product or service ordered

Expensive RH ***

I couldn't agree with the OP more. I ordered an expensive Restoration Hardware "French Academie iron bed with footboard" in a Cal King size. This was one of the worst products I have ever purchased. The cross bars provided NO support to the actual box springs. The...
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ID
#891072 Review #891072 is a subjective opinion of poster.
Location
Temecula, California
Product
Restoration Hardware French Academie Bed
Cons
  • Quality
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution

Review in Furniture and Decor category from Norristown, Pennsylvania

Restoration Hardware - Review in Furniture and Decor category from Norristown, Pennsylvania
Bought a $2000 dining table and after four years and one move the mechanics to take it apart to allow it out the door busted. Called RH and they had no idea anything about the furniture they are even selling! It took 4 days and an email for them to send the mechanics of it and ... Oh wait nope they still haven't sent it two weeks later. Asked if I could get a partial refund and they are unsympathetic and condescending.
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1 comment
#1233183

Why would you ask for a partial refund of a table you've had for four years?!

ID
#877717 Review #877717 is a subjective opinion of poster.
Location
Norristown, Pennsylvania
Product
Restoration Hardware Table
Reason of review
Bad quality