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1.8
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Restoration Hardware - Dining Table Lasted 3 Months w/ No Use

Update by user Jun 11, 2015

It is 6 months later and we still do not have an undamaged table in our home from RH. They have since delivered at least 5 different tables to our home.

ALL arrived with damage.

Furthermore, this table is advertised as "solid oak". The most common defect that we have se...

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2 comments
13fsport
#1147686

I have had the same experience with RH they keep sending me damage items and pretty much tells me it's my fault and now I have complained so many times and told them what I think about there products and so they toke me they will not sell me anything else because they sell *** stuff there customer service sucks too

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Review
#566909 Review #566909 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$1355
Preferred solution
Price reduction
Resolved
2.7
Details
Restoration Hardware - Paid $16,000 for furniture that has been delayed 10 months!!!!
Restoration Hardware - Paid $16,000 for furniture that has been delayed 10 months!!!!

Update by user Dec 04, 2014

Update:

Restoration Hardware has made this issue right, just as soon as corporate found out. It seems there was a bunch of miscommunication, and while I still feel the company had a huge blunder... the woman from corporate who contacted me has been nothing but a pleasure...

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Review
#560146 Review #560146 is a subjective opinion of poster.
Pros
  • Sales agent in-storenot her fault
  • Design is beautiful
Cons
  • No reason why
  • 10 month delay
  • Telephone customer service
Reason of review
Problem with delivery
Loss
$16000
Preferred solution
Price reduction
Tags
  • dishonest business dealings

Contact Restoration Hardware Customer Service

Mailing Address:
Restoration Hardware, Inc.
1700 Redwood Highway
Corte Madera, California 94925-1249
United States
Phone:
(800) 762-1005
All Restoration Hardware Contacts