Most helpful reviews first
Restoration Hardware - No replacement parts for faucets
I bought a faucet and I needed a replacement part because it was dripping after 3 years they answered me i have to buy the whole faucet again ($850). Do not buy from this company. I went to the plumbing supply and these parts do nt exist.
Company wrote 0 private or public responses to the review from Sep 25.
I have ordered over $25,0000 worth of furniture over the past year and have had HORRIBLE customer service, especially the corporate customer service. One of the corporate customer services representatives, Joe, told me I COULD NOT add to my current order (where the...Read more
Company wrote 0 private or public responses to the review from Jul 09.
Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate...Read more
Company wrote 0 public responses to the review from Oct 26, 2017.
I had the misfortune of dealing with Restoration Hardware bathroom faucets and mirrors on a remodel project for a customer. While the items may look snazzy, they are made so poorly that it is nearly impossible to install them properly. It took more than double the...Read more
Company wrote 0 public responses to the review from Jun 06.
Hard to believe that you shop at a high end store that promises you high quality products for the money you are spending. The night before delivery, I received an email that one of the two matching items was damaged at the pre-delivery site. They went ahead and...Read more
Company wrote 0 public responses to the review from Apr 17.
My Interior designer & I were at RH & took samples, but ordered more for a bed & a rug. Two weeks later my designer emaiked the sales associate we worked with to see where our samples were but she didn’t hear from her. The next day I returned the samples I had & I...Read more
Company wrote 0 public responses to the review from Feb 04.
Restoration hardware printmakers bed and dressers
This bed is made poorly with cheap wood. I am on my 2nd replacement in 2 months time. Both sets the wood has cracked. Terrible product. Do not buy!
Company wrote 0 private or public responses to the review from Feb 10.
Restoration Hardware no longer stocks gals of paint in their stores. I ordered 2 gallons for a bathroom remodel on 10/30/17. The original shipping time was 4-6 weeks which was fine because our contractor had other items to work on. On 12/9 my account was billed for ONE...Read more
Company wrote 0 public responses to the review from Dec 21, 2017.
Restoration Hardware - Inferior quality
I have shopped at restoration hardware for years, noticeably the quality is far inferior to a few years ago. I got ultra faux fur throws as gifts, they were nothing like the quality I got just 2 years ago. I am not sure if it is a money saving tactic, getting rid of the huge wasteful catalogs would probably save more money than switching to inferior vendors
Company wrote 0 public responses to the review from Dec 25, 2017.
Restoration Hardware - Good product, AWFUL delivery company contract
Spent a LOT of money here and had issues with delivery every time. (Maybe 5 times?). One time the guys get off the truck, look at one of the items and say “yeah that’s too heavy”. Just awful prep.
Company wrote 0 public responses to the review from Dec 28, 2017.
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