Restoration Hardware Reviews
250K
CLAIMED LOSSES
251
TOTAL REVIEWS
110K
PAGE VIEWS
3
ISSUES RESOLVED
Restoration Hardware Reviews
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Verified Reviewer Junior Reviewer
I purchased a French Panel cabinet from Restoration Hardware amongst many other items for my new home. Restoration Hardware had FGO Logistics delivered a cabinet to my new home purchased from Restoration Hardware. They were told to be careful with the hardwood flooring...
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Resolved
ID
Location
Titusville, Florida
Service
Restoration Hardware Customer Care
Reason of review
Damage to my brand new hardwood floors
Loss
$14000
Preferred solution
Pay for damage done by their delivery people
New Reviewer
Sofa. Ot great
Puckering and unevenness No symmetry in the execution of this particular sofa. Wouldnt get this sofa a this fabric and perhaps the film should only be down. Too bulky and puckering.
User's recommendation: The customer service agent was super friendly & helping w resolving issue hopefully.
ID
Location
New York, New York
Preferred solution
Let the company propose a solution
New Reviewer
Returned item
The customer service agent was extremely accommodating & courteous. She listened carefully to the reason I was dissatisfied with my customized order, and promptly issued a return voucher. A+ service!
ID
Location
Charlotte, North Carolina
Return
Still waiting to get reply on hold for 20. Mins with customer service and then they hung up would like to be able to contact them
ID
Location
Hastings On Hudson, New York
New Reviewer
Delay on receiving furniture
I order a bed and they explained to me that it will be ready in 2months. Needless to say 4 months have passed and Today I got an email that it will not be shipped for another 6mos! They have horrible customer service, after multiple attempts no one has contacted me. They took my money and are ignoring my calls! Crooks!
User's recommendation: Don’t buy!
ID
Pros
- Beautiful products
Cons
- Will not deliver
Loss
$11
Preferred solution
Deliver product or service ordered
New Reviewer
Check status delivery
Expecting rug delivery during fires in north bay wine country during current fires!!!!!!
User's recommendation: Please contact me asap.
ID
Location
San Francisco, California
Preferred solution
Deliver next week
New Reviewer
No help from chat
chat is not helping just puts on hold to check something over and over
ID
Service
Restoration Hardware Sales Representative
Don't shop RH,,shoddy products
I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED ALEXIS WHO WAS NOT VERY BUSINESSLIKE, DIDN'T KNOW WHAT HE WAS DOING, AND QUITE FRANKLY VERY LAZY, AND SHADY LOOKING.A HUGE WHINING JACK ASS.NOT VERY BUSINESS LIKE.MY FRIEND DECIDED TO SHOP ELSEWHERE. FOR HIS FURNITURE NEEDS.RAYMORE AND FLANNIGAN HAS VERY NICE SELECTIONS AND NOT AS PRICEY AS RH MERCHANDISE AND THEIR ITEMS HOLD UP WELL. WE WERE RECCOMENDED TO RH ,AS TO OUR SORROW, YOU NEED TO RID YOURSELF OF ALEXIS. R. OF RH IN RAHWAY -(AVENEL) NJ..HOW MANY OTHER CUSTOMERS AND EMPLOYEES IS IT GOING TO TAKE FOR YOU TO REALIZE HES NOT GOOD FOR RH COMPANY. AND THE EMPLOYEES HE'S RUDE TO .IT'S ASHAME VERY DISCOURAGING 
ID
Location
Elizabeth, New Jersey
Pros
- In-store staff
- Customer service
Cons
- Did not seem to care
- Wherehouse customer response
New Reviewer
Leather sofa less than 2 years old coming apart
I am requesting that RH repair a tear in the leather sectional sofa I purchased less than two years ago. RH does not offer a standard warranty based on their contention that their products are quality luxury items, and I believe the logic from there is that there will not be any defects or issues needing repairs, etc. A small corner of the sectional that I purchased is coming undone. It appears as if it was not properly sewn to begin with on the actual sofa underneath the cushion. RH will not agree to have this repaired.
ID
Location
Richmond, Virginia
Pros
- No pros
Cons
- Poor quality
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Restoration Hardware to Repair the Sofa
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NO MORE 50 POUND CATALOGS!!!!
It’s outrageous that RH is tone deaf regarding issues related to waste of natural resources by shipping out thousands of unsolicited and HUGE catalogs. Further, it places a burden on those employees who have to lift and delver these mammoth icons of paper waste. Has this company never heard of online catalogs for INTERESTED customers. Many of our neighbors have voiced the same complaints. Today I received yet another of these unwanted behemoths, ironically on the day when millions of students and others worldwide are rallying for meaningful action on CLIMATE CHANGE!! Become a responsible corporate citizen, RH. It’s overdue. NO MORE CATALOGS!!!!
ID
Location
Chevy Chase, Maryland
Silk organza curtains destroyed after 2 years
Shredded and torn by the sun. RH won’t replace!
ID
Location
Hallandale Beach, Florida
New Reviewer
Purchased the Dutch Industrial coffee table in espresso about 12 months ago. The finish has worn horribly. I have had many coffee tables and other tables in my life and I know how to use furniture gently. However this table is clearly made for looking at, not living...
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1 comment
MattD78
#1712821
"an unfriendly rep who proceeded to tell me that the damage in the photos I sent was 'customer inflicted'." Because those circles in the photos were clearly caused by glasses not being placed on coasters. Meaning that whoever in your family put those glasses down inflicted that damage.
It even tells you in the product details the wood is unfinished. Why would you put glasses with no coasters down on unfinished wood?
ID
Pros
- Design is beautiful
Cons
- Support
- Refund and replace policy
Reason of review
Poor customer service
Preferred solution
Send someone to repair the finish at the company’s expense
New Reviewer
No replacement parts for faucets
I bought a faucet and I needed a replacement part because it was dripping after 3 years they answered me i have to buy the whole faucet again ($850). Do not buy from this company. I went to the plumbing supply and these parts do nt exist.
1 comment
ID
Location
Yonkers, New York
Reason of review
Bad quality
New Reviewer
I have ordered over $25,0000 worth of furniture over the past year and have had HORRIBLE customer service, especially the corporate customer service. One of the corporate customer services representatives, Joe, told me I COULD NOT add to my current order (where the...
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1 comment
MattD78
#1536656
First, having worked for Restoration Hardware myself, you generally cannot add to an order. Yes, this is all about delivery fees but not just about charging more of them there is a lot that goes in to it.
Sometimes yes we can add to an order, it is however discouraged. Also "My husband shared this egregious event with the President of Restoration Hardware and received NO RESPONSE." Bwa-ha-ha-ha-ha!
ID
Service
Restoration Hardware Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Horrible quality, no installation instructions
I had the misfortune of dealing with Restoration Hardware bathroom faucets and mirrors on a remodel project for a customer. While the items may look snazzy, they are made so poorly that it is nearly impossible to install them properly. It took more than double the amount of time it should to put them in and I am concerned that there are going to be future problems. I have been a licensed contractor for 30+years and I have an excellent reputation. If this job blows up, RH is going to refuse to admit it's the fault of their product and I cannot afford to replace $2000 worth of overpriced crap if/when it doesn't work.
ID
Product
Restoration Hardware Faucet
Reason of review
Bad quality
Delivered damaged products. Failed to deliver a product. And tried to have us accept a product that was damaged
Hard to believe that you shop at a high end store that promises you high quality products for the money you are spending. The night before delivery, I received an email that one of the two matching items was damaged at the pre-delivery site. They went ahead and delivered two items. One was damaged ---and they tried to have us sign off that it was okay. When we pointed out that significant damage and missing screws - they said we would have to call RH. They said they didn't have the screws. The whole time - they were speaking in spanish (I speak spanish) and they were commenting about the delivery and said some pretty inappropriate things. I finally said Stop it --- I understand what you are saying and its not ok. I was charged three delivery fees for the three items. Customer service was horrible. numerous emails and calls -- and still not resolved. I will never buy anything from RH again. Maybe for 50% the sale price at the outlet store --- junk.
ID
Service
Restoration Hardware Customer Care
Reason of review
Poor customer service
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Both of my bathroom faucets from Restoration Hardware have problems with the handle valves to turn on and off the water. The parts must be plastic inside and are junk! Not happy!