Restoration Hardware Reviews

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Restoration Hardware - Don't buy from them bad customer service!
Restoration Hardware - Don't buy from them bad customer service!
I purchased a French Panel cabinet from Restoration Hardware amongst many other items for my new home. Restoration Hardware had FGO Logistics delivered a cabinet to my new home purchased from Restoration Hardware. They were told to be careful with the hardwood flooring...
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Resolved
ID
#1702454 Review #1702454 is a subjective opinion of poster.
Location
Titusville, Florida
Service
Restoration Hardware Customer Care
Reason of review
Damage to my brand new hardwood floors
Loss
$14000
Preferred solution
Pay for damage done by their delivery people
I ordered entire ROOMS of furniture this summer. My entertainment center was ordered in April of 2021. My order CONTINUES to be pushed back over and over again. I'm now told my entertainment center will arrive at the end of Jan. 2022!!!! I ordered more furniture in...
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ID
#2957319 Review #2957319 is a subjective opinion of poster.
Location
Englewood, Florida
New Reviewer

Sofa. Ot great

Puckering and unevenness No symmetry in the execution of this particular sofa. Wouldnt get this sofa a this fabric and perhaps the film should only be down. Too bulky and puckering.

User's recommendation: The customer service agent was super friendly & helping w resolving issue hopefully.

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ID
#2686783 Review #2686783 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Let the company propose a solution
New Reviewer

Returned item

The customer service agent was extremely accommodating & courteous. She listened carefully to the reason I was dissatisfied with my customized order, and promptly issued a return voucher. A+ service!
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ID
#2576508 Review #2576508 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Return

Still waiting to get reply on hold for 20. Mins with customer service and then they hung up would like to be able to contact them
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ID
#2575460 Review #2575460 is a subjective opinion of poster.
Location
Hastings On Hudson, New York
New Reviewer

Delay on receiving furniture

I order a bed and they explained to me that it will be ready in 2months. Needless to say 4 months have passed and Today I got an email that it will not be shipped for another 6mos! They have horrible customer service, after multiple attempts no one has contacted me. They took my money and are ignoring my calls! Crooks!

User's recommendation: Don’t buy!

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ID
#2470793 Review #2470793 is a subjective opinion of poster.
Pros
  • Beautiful products
Cons
  • Will not deliver
Loss
$11
Preferred solution
Deliver product or service ordered
New Reviewer

Check status delivery

Expecting rug delivery during fires in north bay wine country during current fires!!!!!!

User's recommendation: Please contact me asap.

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ID
#2198422 Review #2198422 is a subjective opinion of poster.
Location
San Francisco, California
Preferred solution
Deliver next week
New Reviewer

No help from chat

chat is not helping just puts on hold to check something over and over
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ID
#2167177 Review #2167177 is a subjective opinion of poster.
Service
Restoration Hardware Sales Representative

Don't shop RH,,shoddy products

I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED ALEXIS WHO WAS NOT VERY BUSINESSLIKE, DIDN'T KNOW WHAT HE WAS DOING, AND QUITE FRANKLY VERY LAZY, AND SHADY LOOKING.A HUGE WHINING JACK ASS.NOT VERY BUSINESS LIKE.MY FRIEND DECIDED TO SHOP ELSEWHERE. FOR HIS FURNITURE NEEDS.RAYMORE AND FLANNIGAN HAS VERY NICE SELECTIONS AND NOT AS PRICEY AS RH MERCHANDISE AND THEIR ITEMS HOLD UP WELL. WE WERE RECCOMENDED TO RH ,AS TO OUR SORROW, YOU NEED TO RID YOURSELF OF ALEXIS. R. OF RH IN RAHWAY -(AVENEL) NJ..HOW MANY OTHER CUSTOMERS AND EMPLOYEES IS IT GOING TO TAKE FOR YOU TO REALIZE HES NOT GOOD FOR RH COMPANY. AND THE EMPLOYEES HE'S RUDE TO .IT'S ASHAME VERY DISCOURAGING Angry
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ID
#1737869 Review #1737869 is a subjective opinion of poster.
Location
Elizabeth, New Jersey
Pros
  • Customer service
  • In-store staff
Cons
  • Did not seem to care
  • Wherehouse customer response
New Reviewer

Leather sofa less than 2 years old coming apart

Restoration Hardware - Leather sofa less than 2 years old coming apart
Restoration Hardware - Leather sofa less than 2 years old coming apart
Restoration Hardware - Leather sofa less than 2 years old coming apart
I am requesting that RH repair a tear in the leather sectional sofa I purchased less than two years ago. RH does not offer a standard warranty based on their contention that their products are quality luxury items, and I believe the logic from there is that there will not be any defects or issues needing repairs, etc. A small corner of the sectional that I purchased is coming undone. It appears as if it was not properly sewn to begin with on the actual sofa underneath the cushion. RH will not agree to have this repaired.
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ID
#1662826 Review #1662826 is a subjective opinion of poster.
Location
Richmond, Virginia
Pros
  • No pros
Cons
  • Poor quality
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Restoration Hardware to Repair the Sofa

NO MORE 50 POUND CATALOGS!!!!

It’s outrageous that RH is tone deaf regarding issues related to waste of natural resources by shipping out thousands of unsolicited and HUGE catalogs. Further, it places a burden on those employees who have to lift and delver these mammoth icons of paper waste. Has this company never heard of online catalogs for INTERESTED customers. Many of our neighbors have voiced the same complaints. Today I received yet another of these unwanted behemoths, ironically on the day when millions of students and others worldwide are rallying for meaningful action on CLIMATE CHANGE!! Become a responsible corporate citizen, RH. It’s overdue. NO MORE CATALOGS!!!!
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ID
#1659648 Review #1659648 is a subjective opinion of poster.
Location
Chevy Chase, Maryland

Silk organza curtains destroyed after 2 years

Shredded and torn by the sun. RH won’t replace!
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ID
#1572733 Review #1572733 is a subjective opinion of poster.
Location
Hallandale Beach, Florida
New Reviewer
Restoration Hardware - Disappointing product, worse customer service
Restoration Hardware - Disappointing product, worse customer service
Purchased the Dutch Industrial coffee table in espresso about 12 months ago. The finish has worn horribly. I have had many coffee tables and other tables in my life and I know how to use furniture gently. However this table is clearly made for looking at, not living...
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1 comment
#1712821

"an unfriendly rep who proceeded to tell me that the damage in the photos I sent was 'customer inflicted'." Because those circles in the photos were clearly caused by glasses not being placed on coasters. Meaning that whoever in your family put those glasses down inflicted that damage.

It even tells you in the product details the wood is unfinished. Why would you put glasses with no coasters down on unfinished wood?

ID
#1567128 Review #1567128 is a subjective opinion of poster.
Pros
  • Design is beautiful
Cons
  • Refund and replace policy
  • Support
Reason of review
Poor customer service
Preferred solution
Send someone to repair the finish at the company’s expense
New Reviewer

No replacement parts for faucets

I bought a faucet and I needed a replacement part because it was dripping after 3 years they answered me i have to buy the whole faucet again ($850). Do not buy from this company. I went to the plumbing supply and these parts do nt exist.
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1 comment
#1920228

Both of my bathroom faucets from Restoration Hardware have problems with the handle valves to turn on and off the water. The parts must be plastic inside and are junk! Not happy!

ID
#1365236 Review #1365236 is a subjective opinion of poster.
Location
Yonkers, New York
Reason of review
Bad quality
New Reviewer
I have ordered over $25,0000 worth of furniture over the past year and have had HORRIBLE customer service, especially the corporate customer service. One of the corporate customer services representatives, Joe, told me I COULD NOT add to my current order (where the...
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1 comment
#1536656

First, having worked for Restoration Hardware myself, you generally cannot add to an order. Yes, this is all about delivery fees but not just about charging more of them there is a lot that goes in to it.

Sometimes yes we can add to an order, it is however discouraged. Also "My husband shared this egregious event with the President of Restoration Hardware and received NO RESPONSE." Bwa-ha-ha-ha-ha!

ID
#1298812 Review #1298812 is a subjective opinion of poster.
Service
Restoration Hardware Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Horrible quality, no installation instructions

I had the misfortune of dealing with Restoration Hardware bathroom faucets and mirrors on a remodel project for a customer. While the items may look snazzy, they are made so poorly that it is nearly impossible to install them properly. It took more than double the amount of time it should to put them in and I am concerned that there are going to be future problems. I have been a licensed contractor for 30+years and I have an excellent reputation. If this job blows up, RH is going to refuse to admit it's the fault of their product and I cannot afford to replace $2000 worth of overpriced crap if/when it doesn't work.
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ID
#1273731 Review #1273731 is a subjective opinion of poster.
Product
Restoration Hardware Faucet
Reason of review
Bad quality

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