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Hard to believe that you shop at a high end store that promises you high quality products for the money you are spending. The night before delivery, I received an email that one of the two matching items was damaged at the pre-delivery site. They went ahead and...
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#1235480
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Restoration hardware printmakers bed and dressers

This bed is made poorly with cheap wood. I am on my 2nd replacement in 2 months time. Both sets the wood has cracked. Terrible product. Do not buy!
2.3
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#1186890
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My Interior designer & I were at RH & took samples, but ordered more for a bed & a rug. Two weeks later my designer emaiked the sales associate we worked with to see where our samples were but she didn’t hear from her. The next day I returned the samples I had & I...
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#1182909
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Restoration Hardware - Good product, AWFUL delivery company contract

Spent a LOT of money here and had issues with delivery every time. (Maybe 5 times?). One time the guys get off the truck, look at one of the items and say “yeah that’s too heavy”. Just awful prep.
#1157128
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Restoration Hardware - Inferior quality

I have shopped at restoration hardware for years, noticeably the quality is far inferior to a few years ago. I got ultra faux fur throws as gifts, they were nothing like the quality I got just 2 years ago. I am not sure if it is a money saving tactic, getting rid of the huge wasteful catalogs would probably save more money than switching to inferior vendors
1.0
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#1155372
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Restoration Hardware no longer stocks gals of paint in their stores. I ordered 2 gallons for a bathroom remodel on 10/30/17. The original shipping time was 4-6 weeks which was fine because our contractor had other items to work on. On 12/9 my account was billed for ONE...
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#1153179
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Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate...
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Anonymous
Anonymous

We just had the same experience... horrible!! Wish I'd read your review first!!

1.8
#1121325
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Restoration Hardware - Horrible experience

We bought all of our furniture from RH. The bill is messed up. They are missing refunds on there. They have not solved this issue eventhough we have been calling back and forth for the past 11 momths. What a waste of money.
2.1
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#1113921
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I am currently conducting research in a litigated matter involving Restoration Hardware ( www.restorationhardware.com ). In short, I am trying to reach out to anyone, primarily in southern California, although I would be interested in talking with others, that might...
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Anonymous
Birdiefyffe2017

Southern Arizona and have had over 14,000.00 in crappy *** purchases and damaged stuff. They are literally the worst. I will email.

MattD78
MattD78

So basically you want to see how many people have the same issue to see if you can start a class-action lawsuit.

I didn't like
  • Damage items
#1071076
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Contact Restoration Hardware

Mailing Address:
Restoration Hardware, Inc.
1700 Redwood Highway
Corte Madera, California 94925-1249
United States
Phone:
(800) 910-9836
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Restoration Hardware Customer Care Review

We order 5 sconcesand 2 of them we're obviously used; scratched and looked worn. The customer service there is the worst. I was so disappointed in getting such poorly made items. They charge a fortune and now I go on Wayfair and find RH knockoffs for 1/3 price. Will never buy from them again.
1.5
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#1028621
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