Restoration Hardware Reviews and Complaints
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Restoration Hardware in Richmond, Virginia - Leather sofa less than 2 years old coming apart
I am requesting that RH repair a tear in the leather sectional sofa I purchased less than two years ago. RH does not offer a standard warranty based on their contention that their products are quality luxury items, and I believe the logic from there is that there will not be any defects or issues needing repairs, etc. A small corner of the sectional that I purchased is coming undone. It appears as if it was not properly sewn to begin with on the actual sofa underneath the cushion. RH will not agree to have this repaired.
Review
Product
Pros
- No pros
Cons
- Poor quality
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Restoration Hardware to Repair the Sofa
Tags
Restoration Hardware in Chevy Chase, Maryland - NO MORE 50 POUND CATALOGS!!!!
It’s outrageous that RH is tone deaf regarding issues related to waste of natural resources by shipping out thousands of unsolicited and HUGE catalogs. Further, it places a burden on those employees who have to lift and delver these mammoth icons of paper waste. Has this company never heard of online catalogs for INTERESTED customers. Many of our neighbors have voiced the same complaints. Today I received yet another of these unwanted behemoths, ironically on the day when millions of students and others worldwide are rallying for meaningful action on CLIMATE CHANGE!! Become a responsible corporate citizen, RH. It’s overdue. NO MORE CATALOGS!!!!
Review
Restoration Hardware - Pay by wire transfer
Sent me wire transform document.
Review
Reason of review
Fair pricing
Restoration Hardware - Silk organza curtains destroyed after 2 years
Shredded and torn by the sun. RH won’t replace!
Review
Purchased the Dutch Industrial coffee table in espresso about 12 months ago. The finish has worn horribly. I have had many coffee tables and other tables in my life and I know how to use furniture gently. However this table is clearly made for looking at, not living...
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Review
Pros
- Design is beautiful
Cons
- Refund and replace policy
- Support
Reason of review
Poor customer service
Preferred solution
Send someone to repair the finish at the company’s expense
Tags
Restoration Hardware in Yonkers, New York - No replacement parts for faucets
I bought a faucet and I needed a replacement part because it was dripping after 3 years they answered me i have to buy the whole faucet again ($850). Do not buy from this company. I went to the plumbing supply and these parts do nt exist.
Review
Product
Reason of review
Bad quality
I have ordered over $25,0000 worth of furniture over the past year and have had HORRIBLE customer service, especially the corporate customer service. One of the corporate customer services representatives, Joe, told me I COULD NOT add to my current order (where the...
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1 comment
First, having worked for Restoration Hardware myself, you generally cannot add to an order. Yes, this is all about delivery fees but not just about charging more of them there is a lot that goes in to it.
Sometimes yes we can add to an order, it is however discouraged. Also "My husband shared this egregious event with the President of Restoration Hardware and received NO RESPONSE." Bwa-ha-ha-ha-ha!
Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I had the misfortune of dealing with Restoration Hardware bathroom faucets and mirrors on a remodel project for a customer. While the items may look snazzy, they are made so poorly that it is nearly impossible to install them properly. It took more than double the...
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Review
Product
Reason of review
Bad quality
Hard to believe that you shop at a high end store that promises you high quality products for the money you are spending. The night before delivery, I received an email that one of the two matching items was damaged at the pre-delivery site. They went ahead and...
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Review
Reason of review
Poor customer service
Restoration hardware printmakers bed and dressers
This bed is made poorly with cheap wood. I am on my 2nd replacement in 2 months time. Both sets the wood has cracked. Terrible product. Do not buy!
Review
Reason of review
Bad quality
My Interior designer & I were at RH & took samples, but ordered more for a bed & a rug. Two weeks later my designer emaiked the sales associate we worked with to see where our samples were but she didn’t hear from her. The next day I returned the samples I had & I...
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Review
Reason of review
Poor customer service
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"an unfriendly rep who proceeded to tell me that the damage in the photos I sent was 'customer inflicted'." Because those circles in the photos were clearly caused by glasses not being placed on coasters. Meaning that whoever in your family put those glasses down inflicted that damage.
It even tells you in the product details the wood is unfinished. Why would you put glasses with no coasters down on unfinished wood?