Unclaimed
Restoration Hardware Reviews
250K
CLAIMED LOSSES
255
TOTAL REVIEWS
110K
PAGE VIEWS
3
ISSUES RESOLVED
Restoration Hardware Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Junior Reviewer
I purchased a French Panel cabinet from Restoration Hardware amongst many other items for my new home. Restoration Hardware had FGO Logistics delivered a cabinet to my new home purchased from Restoration Hardware. They were told to be careful with the hardwood flooring...
View full review
Resolved
ID
Location
Titusville, Florida
Service
Restoration Hardware Customer Care
Reason of review
Damage to my brand new hardwood floors
Loss
$14000
Preferred solution
Pay for damage done by their delivery people
New Reviewer
RH is a disgusting business based on GREED. They are terrible to their walk the line of legality in regards to how their delivery employees. They work 15 hour days 6 a week for one daily flat pay! They give them likely illegal weights to carry for MOST of their...
View full review
ID
Location
Tampa, Florida
Pros
- Beautiful products
Cons
- Delivery service
- Terrible customer service
- Greedy people
Incorrect charges
Need customer rep to call me about incorrect bill 603 548**** I have not used your store in 3 years so why a bill Beverly Conway
User's recommendation: Charge made to my account and company never responded.
ID
Location
Naples, Florida
Happy customer
I do not have any complaints. Actually very pleased with their customer service. I just had to contact them to inquire about my last order since they had my old Email address I didnt have my order confirmation but they updated my correct Email address in there system and got my confirmation and my delivery date . Its all good 
User's recommendation: Great customer service.
ID
Location
San Francisco, California
I ordered entire ROOMS of furniture this summer. My entertainment center was ordered in April of 2021. My order CONTINUES to be pushed back over and over again. I'm now told my entertainment center will arrive at the end of Jan. 2022!!!! I ordered more furniture in...
View full review
ID
Location
Englewood, Florida
New Reviewer
Sofa. Ot great
Puckering and unevenness No symmetry in the execution of this particular sofa. Wouldnt get this sofa a this fabric and perhaps the film should only be down. Too bulky and puckering.
User's recommendation: The customer service agent was super friendly & helping w resolving issue hopefully.
ID
Location
New York, New York
Preferred solution
Let the company propose a solution
New Reviewer
Returned item
The customer service agent was extremely accommodating & courteous. She listened carefully to the reason I was dissatisfied with my customized order, and promptly issued a return voucher. A+ service!
ID
Location
Charlotte, North Carolina
Return
Still waiting to get reply on hold for 20. Mins with customer service and then they hung up would like to be able to contact them
ID
Location
Hastings On Hudson, New York
New Reviewer
Delay on receiving furniture
I order a bed and they explained to me that it will be ready in 2months. Needless to say 4 months have passed and Today I got an email that it will not be shipped for another 6mos! They have horrible customer service, after multiple attempts no one has contacted me. They took my money and are ignoring my calls! Crooks!
User's recommendation: Don’t buy!
ID
Pros
- Beautiful products
Cons
- Will not deliver
Loss
$11
Preferred solution
Deliver product or service ordered
Companies Similar to Restoration Hardware
Pottery Barn
785 Reviews
“Ordered a triple sconce, Ashland item# 73-317**** for my bathroom. My electrician broke one of the...“
West Elm
720 Reviews
“I have been an admirer of West Elm, and thought they were were known for lifelong quality pieces. Not...“
Ethan Allen
243 Reviews
“ITownsend recliner back failed after 8 months of use and the store refused to replace. They had a local...“
Arhaus
68 Reviews
“UPDATE August 9th 2020 Arhaus contacted me based off a Yelp post and asked for information and said they...“
New Reviewer
Check status delivery
Expecting rug delivery during fires in north bay wine country during current fires!!!!!!
User's recommendation: Please contact me asap.
ID
Location
San Francisco, California
Preferred solution
Deliver next week
New Reviewer
No help from chat
chat is not helping just puts on hold to check something over and over
ID
Service
Restoration Hardware Sales Representative
Don't shop RH,,shoddy products
I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED ALEXIS WHO WAS NOT VERY BUSINESSLIKE, DIDN'T KNOW WHAT HE WAS DOING, AND QUITE FRANKLY VERY LAZY, AND SHADY LOOKING.A HUGE WHINING JACK ASS.NOT VERY BUSINESS LIKE.MY FRIEND DECIDED TO SHOP ELSEWHERE. FOR HIS FURNITURE NEEDS.RAYMORE AND FLANNIGAN HAS VERY NICE SELECTIONS AND NOT AS PRICEY AS RH MERCHANDISE AND THEIR ITEMS HOLD UP WELL. WE WERE RECCOMENDED TO RH ,AS TO OUR SORROW, YOU NEED TO RID YOURSELF OF ALEXIS. R. OF RH IN RAHWAY -(AVENEL) NJ..HOW MANY OTHER CUSTOMERS AND EMPLOYEES IS IT GOING TO TAKE FOR YOU TO REALIZE HES NOT GOOD FOR RH COMPANY. AND THE EMPLOYEES HE'S RUDE TO .IT'S ASHAME VERY DISCOURAGING 
ID
Location
Elizabeth, New Jersey
Pros
- In-store staff
- Customer service
Cons
- Wherehouse customer response
- Did not seem to care
New Reviewer
Leather sofa less than 2 years old coming apart
I am requesting that RH repair a tear in the leather sectional sofa I purchased less than two years ago. RH does not offer a standard warranty based on their contention that their products are quality luxury items, and I believe the logic from there is that there will not be any defects or issues needing repairs, etc. A small corner of the sectional that I purchased is coming undone. It appears as if it was not properly sewn to begin with on the actual sofa underneath the cushion. RH will not agree to have this repaired.
ID
Location
Richmond, Virginia
Pros
- No pros
Cons
- Poor quality
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Restoration Hardware to Repair the Sofa
NO MORE 50 POUND CATALOGS!!!!
It’s outrageous that RH is tone deaf regarding issues related to waste of natural resources by shipping out thousands of unsolicited and HUGE catalogs. Further, it places a burden on those employees who have to lift and delver these mammoth icons of paper waste. Has this company never heard of online catalogs for INTERESTED customers. Many of our neighbors have voiced the same complaints. Today I received yet another of these unwanted behemoths, ironically on the day when millions of students and others worldwide are rallying for meaningful action on CLIMATE CHANGE!! Become a responsible corporate citizen, RH. It’s overdue. NO MORE CATALOGS!!!!
ID
Location
Chevy Chase, Maryland
Silk organza curtains destroyed after 2 years
Shredded and torn by the sun. RH won’t replace!
ID
Location
Hallandale Beach, Florida
New Reviewer
Purchased the Dutch Industrial coffee table in espresso about 12 months ago. The finish has worn horribly. I have had many coffee tables and other tables in my life and I know how to use furniture gently. However this table is clearly made for looking at, not living...
View full review
ID
Pros
- Design is beautiful
Cons
- Support
- Refund and replace policy
Reason of review
Poor customer service
Preferred solution
Send someone to repair the finish at the company’s expense
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
"an unfriendly rep who proceeded to tell me that the damage in the photos I sent was 'customer inflicted'." Because those circles in the photos were clearly caused by glasses not being placed on coasters. Meaning that whoever in your family put those glasses down inflicted that damage.
It even tells you in the product details the wood is unfinished. Why would you put glasses with no coasters down on unfinished wood?