Valerie P Kjp

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Verified Reviewer
| map-marker West Palm Beach, Florida

Subbed out delivery company. Damaged apartment walls

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Restoration Hardware - Subbed out delivery company. Damaged apartment walls
Restoration Hardware - Subbed out delivery company. Damaged apartment walls - Image 2
Restoration Hardware - Subbed out delivery company. Damaged apartment walls - Image 3
Restoration Hardware - Subbed out delivery company. Damaged apartment walls - Image 4
They hired a company called FGO to deliver a sofa. They damaged the interior walls of the apartment. RH has now directed me to FGO for repair who is entirely unresponsive. You cannot trust RH!
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Loss:
$1
Cons:
  • Conflict resolution
  • Customer service
  • Delivery team

Preferred solution: Damage repaired

User's recommendation: It’s not worth the savings. You will pay in the end with all of the problems.

Jan C Aeu

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Verified Reviewer

Return/exchange

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Restoration Hardware - Return/exchange
Hello! Im not pissed, just checking in to see what is happening. I called a week or more ago about the state of my bean bag chairs, which have had continual problems with the zippers coming undone at the seams. The lovely customer service partner stated that RH would replace two of the five I own, plus send me a new insert for one. I have been waiting for word on when someone will come by, but have not heard anything more. Please help. Thank you so much. Jan Cregan 707-843-****
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Pros:
  • Love it
Cons:
  • Sometimes too industrial

Preferred solution: Replacement

RUTH M Ubw

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Verified Reviewer
| map-marker Delray Beach, Florida

They want you to be happy with your furniture choices

Restoration Hardware - They want you to be happy with your furniture choices

I have bought mostly my whole new house with them. I am in the process of buying more pieces.

Their customer service is excellent and knowledgeable. The quality of their furniture is top notch. I had an issue due to my fault of a wood that didnt blend the way I would like and they are allowing me to exchange it at no fee and order the 4 pieces in the correct color. They want me to keep my original pieces and will exchange them when the new ones are delivered.

Thats amazing!!! The opposite of Arhaus who charged me around $700 to return counter stools that some fit and some didnt. Terrible company! Restoration Hardware has a customer for life.

I will complete my house with them. What a pleasure!!!

Working with Jeanie Wilson has brought my faith back to customer service. She is a pleasure!!

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User's recommendation: Restoration Hardware is worth every penny!

Anonymous
map-marker Houston, Texas

Sofa slipcover issue

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I followed the care instructions on the slipcover label and the covers shrank. RH is replacing them. Im satisfied.
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Anonymous
map-marker Culiacan, Sinaloa

Invoice

i need an invoice of the purchase I am going to do tomorrow.what I need to do to have it? Do you accept american xpress credit card?
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Anonymous
map-marker Margate, Florida

Are you sure this with your pissed customer not Restoration Hardware? I have a question that cannot be answered. Using your website for any interest in answering my question. Please call me at 3:05 se

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Looking for a chaise lounge and is currently not in stock and I purchased a long time ago I want additional one or two of them
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Telly Pnm
map-marker Petaluma, California

Confirming product build

I am corresponding with a Restoration Hardware representative they are showing me excellent customer service skills
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Anonymous
map-marker Knoxville, Tennessee

Noisy neighbors

We have a *** head living above us and a drunk next to us. I'm afraid of losing my job and my son is so tired that he has turned away rides because of no sleep.
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User's recommendation: Live on the streets or in a vehicle

Nethra Rrl
map-marker Harrison, New Jersey

Interior Designer

I am looking for a product catalog. I am working with a young couple that loves your contemporary line!
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Reichelle V
map-marker Tampa, Florida

Terrible business practices

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RH is a disgusting business based on GREED. They are terrible to their walk the line of legality in regards to how their delivery employees.

They work 15 hour days 6 a week for one daily flat pay! They give them likely illegal weights to carry for MOST of their deliveries and place them in impossible situations. They expect them to completely injure themselves by sending them to do jobs they know are not physically possible, because the delivering employee would be charged if they refused to do a delivery for ANY reason. Add to that the AUDACITY, they have to charge the delivering employee for any damages to the products even if it was RHs fault they were placed in a situation that didnt follow their guidelines.

Is it not DISGUSTING to hold your terribly low paid employees to pay for furniture you know they could never afford themselves? Customers are so often disappointed because of the way they run their business but the blame gets placed on the low class employees delivering and RH lets it happen.

With the amount of money this company makes, they conduct themselves like a bunch of incompetent clowns. Their products are insanely priced and with that, should be delivered with a white gloves service.

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Pros:
  • Beautiful products
Cons:
  • Terrible customer service
  • Greedy people
  • Delivery service

User's recommendation: Choose someone else, this business isn’t worth it

Anonymous

Disappointed

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I have been buying RH for 10+years and I can think of one or two transaction that were not a circus. The most recent will be the last, and Im sad about that.

I decided to get a sofa and 2 chairs then realized I needed 2 more chairs. The first order the agent suggested I get an RH credit card so I did. I added the new credit card to the order (which have unusually low limits considering the price of their furniture) and my bank card. On this order RH fully charged my bank card multiple times in error, before putting the correct charge on the cc.

This was just one error with that order. Fast forward 2 months I decided to pay off the RH balanced. Then I ordered 2 more chairs, normal stuff for a credit card company. But not RH, theres a waiting period of an unknown time because I sent them a large amount of money (it wasnt) to use the card again despite $0 balance.

Now I got a letter from their credit card co. they want a copy of my bank statements and social security card, among other stuff.

Lol. Sure thing Ill get right on it.

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Cons:
  • Circus
Anonymous
map-marker Englewood, Florida

Bait and Switch - BUYER BEWARE!

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I ordered entire ROOMS of furniture this summer. My entertainment center was ordered in April of 2021.

My order CONTINUES to be pushed back over and over again. I'm now told my entertainment center will arrive at the end of Jan. 2022!!!! I ordered more furniture in EARLY July with LATE October delivery dates and today I learned it "might" arrive the week before Christmas!

This is completely unacceptable! If I'd known I'd spend Thanksgiving without furniture, I would have purchased furniture from a different company. And I don't believe for ONE MINUTE they will delivery my furniture on Dec. 20th!

Who wants to deal with furniture delivery the week of Christmas??? I would have NEVER PURCHASED all these items with that kind of delivery date! They continue to "piece-meal" me items that were part of a design scheme so starting over somewhere else would be difficult because the pieces I do have match. In addition...I continue to pay shipping fees to accommodate THEIR back log.

If RH had any integrity...they would STOP taking on new business when they can't handle the orders/customers they have. I have spent $75,000 with this company! If you are sitting in an empty home....DO NOT RELY ON RESTORATION HARDWARE! They will take your money, especially if it's a custom designed item....when you promise to pay...but will then delay your orders up to 9 months (at least in my experience)!

My sofa was the place my guests were supposed to sleep for Thanksgiving. Now I have to cancel my holiday and hope to secure a location for my guests or locate used furniture to supplement. I get these are "first world" problems but their disclaimer about delays needs to say in ALL CAPS!!!! DELAYS COULD BE UP TO 12 MONTHS and then at least their Buyers could make informed decisions!

I will be filing a complaint with the Better Business Bureau about these "bait and switch" issues. They think their covering themselves with this "vague disclosure" at the top of their website saying "their could be delays." BE HONEST RH. Delays? Like a year?

Should be DISCLOSED AT THE TIME OF PURCHASE. So disappointed. I love their stuff!

But they only seem to care about their bottom line. You will order "some things" and then be STUCK with WAITING because half your room is complete with other custom designed items.

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User's recommendation: ONLY PURCHASE IF YOU DON'T NEED FURNITURE FOR AT LEAST A YEAR

Anonymous
map-marker San Francisco, California

Happy customer

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I do not have any complaints. Actually very pleased with their customer service. I just had to contact them to inquire about my last order since they had my old Email address I didnt have my order confirmation but they updated my correct Email address in there system and got my confirmation and my delivery date . Its all good Like
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User's recommendation: Great customer service

Anonymous
map-marker Naples, Florida

Incorrect charges

Need customer rep to call me about incorrect bill 603 548**** I have not used your store in 3 years so why a bill Beverly Conway
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User's recommendation: Charge made to my account and company never responded

Elise M Ljz
map-marker New York, New York

Sofa. Ot great

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Puckering and unevenness No symmetry in the execution of this particular sofa. Wouldnt get this sofa a this fabric and perhaps the film should only be down. Too bulky and puckering.
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Preferred solution: Let the company propose a solution

User's recommendation: The customer service agent was super friendly & helping w resolving issue hopefully

Roosevelt W Hzd

Delay on receiving furniture

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I order a bed and they explained to me that it will be ready in 2months. Needless to say 4 months have passed and Today I got an email that it will not be shipped for another 6mos! They have horrible customer service, after multiple attempts no one has contacted me. They took my money and are ignoring my calls! Crooks!
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Loss:
$11
Pros:
  • Beautiful products
Cons:
  • Will not deliver

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy!

About

Summary

Restoration Hardware was founded in 1979 by Stephen Gordon in Eureka, California. It is one of the purveyors of premium home furnishings, operating a multi-channel, multi-brand, multi-market business. Restoration Hardware operates more than 100 retail and outlet store locations in the United States and Canada. At Restoration Hardware one can find textiles, furniture, lighting, bath ware, hardware, windows and amusements. Restoration Hardware's Trade business provides tailored products and services to residential developers, the hospitality industry, commercial developers, architects and interior designers. The customer service is available at 1-800-910-9845, 1-800-910-9836 and fax 1-615-325-1398 or via email using the form on the web site of the company. The corporate office of the company is based at 2900 North MacArthur Drive Suite 100 Tracy, CA 95376.

Restoration Hardware reviews and complaints

Restoration Hardware is ranked 339 out of 2382 in Furniture and Decor category

Area Served

USA

Payment Methods

MasterCard

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