Most helpful review
New Reviewer
RH is a disgusting business based on GREED. They are terrible to their walk the line of legality in regards to how their delivery employees. They work 15 hour days 6 a week for one daily flat pay! They give them likely illegal weights to carry for MOST of their...
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ID
#3203206 Review #3203206 is a subjective opinion of poster.
Location
Tampa, Florida
Pros
  • Beautiful products
Cons
  • Delivery service
  • Greedy people
  • Terrible customer service
I have been buying RH for 10+years and I can think of one or two transaction that were not a circus. The most recent will be the last, and Im sad about that. I decided to get a sofa and 2 chairs then realized I needed 2 more chairs. The first order the agent suggested...
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ID
#3310859 Review #3310859 is a subjective opinion of poster.
Cons
  • Circus

Incorrect charges

Need customer rep to call me about incorrect bill 603 548**** I have not used your store in 3 years so why a bill Beverly Conway

User's recommendation: Charge made to my account and company never responded.

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ID
#3138088 Review #3138088 is a subjective opinion of poster.
Location
Naples, Florida

Happy customer

I do not have any complaints. Actually very pleased with their customer service. I just had to contact them to inquire about my last order since they had my old Email address I didnt have my order confirmation but they updated my correct Email address in there system and got my confirmation and my delivery date . Its all good Like

User's recommendation: Great customer service.

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ID
#3061299 Review #3061299 is a subjective opinion of poster.
Location
San Francisco, California
I ordered entire ROOMS of furniture this summer. My entertainment center was ordered in April of 2021. My order CONTINUES to be pushed back over and over again. I'm now told my entertainment center will arrive at the end of Jan. 2022!!!! I ordered more furniture in...
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ID
#2957319 Review #2957319 is a subjective opinion of poster.
Location
Englewood, Florida
New Reviewer

Sofa. Ot great

Puckering and unevenness No symmetry in the execution of this particular sofa. Wouldnt get this sofa a this fabric and perhaps the film should only be down. Too bulky and puckering.

User's recommendation: The customer service agent was super friendly & helping w resolving issue hopefully.

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ID
#2686783 Review #2686783 is a subjective opinion of poster.
Location
New York, New York
Preferred solution
Let the company propose a solution
New Reviewer

Returned item

The customer service agent was extremely accommodating & courteous. She listened carefully to the reason I was dissatisfied with my customized order, and promptly issued a return voucher. A+ service!
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ID
#2576508 Review #2576508 is a subjective opinion of poster.
Location
Charlotte, North Carolina

Return

Still waiting to get reply on hold for 20. Mins with customer service and then they hung up would like to be able to contact them
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ID
#2575460 Review #2575460 is a subjective opinion of poster.
Location
Hastings On Hudson, New York
New Reviewer

Delay on receiving furniture

I order a bed and they explained to me that it will be ready in 2months. Needless to say 4 months have passed and Today I got an email that it will not be shipped for another 6mos! They have horrible customer service, after multiple attempts no one has contacted me. They took my money and are ignoring my calls! Crooks!

User's recommendation: Don’t buy!

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ID
#2470793 Review #2470793 is a subjective opinion of poster.
Pros
  • Beautiful products
Cons
  • Will not deliver
Loss
$11
Preferred solution
Deliver product or service ordered
New Reviewer

Check status delivery

Expecting rug delivery during fires in north bay wine country during current fires!!!!!!

User's recommendation: Please contact me asap.

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ID
#2198422 Review #2198422 is a subjective opinion of poster.
Location
San Francisco, California
Preferred solution
Deliver next week
New Reviewer

No help from chat

chat is not helping just puts on hold to check something over and over
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ID
#2167177 Review #2167177 is a subjective opinion of poster.
Service
Restoration Hardware Sales Representative

Don't shop RH,,shoddy products

I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED ALEXIS WHO WAS NOT VERY BUSINESSLIKE, DIDN'T KNOW WHAT HE WAS DOING, AND QUITE FRANKLY VERY LAZY, AND SHADY LOOKING.A HUGE WHINING JACK ASS.NOT VERY BUSINESS LIKE.MY FRIEND DECIDED TO SHOP ELSEWHERE. FOR HIS FURNITURE NEEDS.RAYMORE AND FLANNIGAN HAS VERY NICE SELECTIONS AND NOT AS PRICEY AS RH MERCHANDISE AND THEIR ITEMS HOLD UP WELL. WE WERE RECCOMENDED TO RH ,AS TO OUR SORROW, YOU NEED TO RID YOURSELF OF ALEXIS. R. OF RH IN RAHWAY -(AVENEL) NJ..HOW MANY OTHER CUSTOMERS AND EMPLOYEES IS IT GOING TO TAKE FOR YOU TO REALIZE HES NOT GOOD FOR RH COMPANY. AND THE EMPLOYEES HE'S RUDE TO .IT'S ASHAME VERY DISCOURAGING Angry
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ID
#1737869 Review #1737869 is a subjective opinion of poster.
Location
Elizabeth, New Jersey
Pros
  • Customer service
  • In-store staff
Cons
  • Did not seem to care
  • Wherehouse customer response

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Junior Reviewer
Restoration Hardware - Don't buy from them bad customer service!
Restoration Hardware - Don't buy from them bad customer service!
I purchased a French Panel cabinet from Restoration Hardware amongst many other items for my new home. Restoration Hardware had FGO Logistics delivered a cabinet to my new home purchased from Restoration Hardware. They were told to be careful with the hardwood flooring...
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Resolved
ID
#1702454 Review #1702454 is a subjective opinion of poster.
Location
Titusville, Florida
Service
Restoration Hardware Customer Care
Reason of review
Damage to my brand new hardwood floors
Loss
$14000
Preferred solution
Pay for damage done by their delivery people
New Reviewer

Leather sofa less than 2 years old coming apart

Restoration Hardware - Leather sofa less than 2 years old coming apart
Restoration Hardware - Leather sofa less than 2 years old coming apart
Restoration Hardware - Leather sofa less than 2 years old coming apart
I am requesting that RH repair a tear in the leather sectional sofa I purchased less than two years ago. RH does not offer a standard warranty based on their contention that their products are quality luxury items, and I believe the logic from there is that there will not be any defects or issues needing repairs, etc. A small corner of the sectional that I purchased is coming undone. It appears as if it was not properly sewn to begin with on the actual sofa underneath the cushion. RH will not agree to have this repaired.
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ID
#1662826 Review #1662826 is a subjective opinion of poster.
Location
Richmond, Virginia
Pros
  • No pros
Cons
  • Poor quality
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Restoration Hardware to Repair the Sofa

NO MORE 50 POUND CATALOGS!!!!

It’s outrageous that RH is tone deaf regarding issues related to waste of natural resources by shipping out thousands of unsolicited and HUGE catalogs. Further, it places a burden on those employees who have to lift and delver these mammoth icons of paper waste. Has this company never heard of online catalogs for INTERESTED customers. Many of our neighbors have voiced the same complaints. Today I received yet another of these unwanted behemoths, ironically on the day when millions of students and others worldwide are rallying for meaningful action on CLIMATE CHANGE!! Become a responsible corporate citizen, RH. It’s overdue. NO MORE CATALOGS!!!!
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ID
#1659648 Review #1659648 is a subjective opinion of poster.
Location
Chevy Chase, Maryland

Silk organza curtains destroyed after 2 years

Shredded and torn by the sun. RH won’t replace!
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ID
#1572733 Review #1572733 is a subjective opinion of poster.
Location
Hallandale Beach, Florida

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