Unclaimed
Restoration Hardware Reviews
250K
CLAIMED LOSSES
259
TOTAL REVIEWS
110K
PAGE VIEWS
3
ISSUES RESOLVED
Restoration Hardware Reviews
New Reviewer
Confirming product build
I am corresponding with a Restoration Hardware representative they are showing me excellent customer service skills
ID
Location
Petaluma, California
Noisy neighbors
We have a *** head living above us and a drunk next to us. I'm afraid of losing my job and my son is so tired that he has turned away rides because of no sleep.
User's recommendation: Live on the streets or in a vehicle.
ID
Location
Knoxville, Tennessee
New Reviewer
Interior Designer
I am looking for a product catalog. I am working with a young couple that loves your contemporary line!
ID
Location
Harrison, New Jersey
Disappointed
I have been buying RH for 10+years and I can think of one or two transaction that were not a circus. The most recent will be the last, and Im sad about that. I decided to get a sofa and 2 chairs then realized I needed 2 more chairs. The first order the agent suggested...
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ID
Cons
- Circus
New Reviewer
Terrible business practices
RH is a disgusting business based on GREED. They are terrible to their walk the line of legality in regards to how their delivery employees. They work 15 hour days 6 a week for one daily flat pay! They give them likely illegal weights to carry for MOST of their...
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ID
Location
Tampa, Florida
Pros
- Beautiful products
Cons
- Greedy people
- Terrible customer service
- Delivery service
Incorrect charges
Need customer rep to call me about incorrect bill 603 548**** I have not used your store in 3 years so why a bill Beverly Conway
User's recommendation: Charge made to my account and company never responded.
ID
Location
Naples, Florida
Happy customer
I do not have any complaints. Actually very pleased with their customer service. I just had to contact them to inquire about my last order since they had my old Email address I didnt have my order confirmation but they updated my correct Email address in there system and got my confirmation and my delivery date . Its all good 
User's recommendation: Great customer service.
ID
Location
San Francisco, California
Bait and Switch - BUYER BEWARE!
I ordered entire ROOMS of furniture this summer. My entertainment center was ordered in April of 2021. My order CONTINUES to be pushed back over and over again. I'm now told my entertainment center will arrive at the end of Jan. 2022!!!! I ordered more furniture in...
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ID
Location
Englewood, Florida
New Reviewer
Sofa. Ot great
Puckering and unevenness No symmetry in the execution of this particular sofa. Wouldnt get this sofa a this fabric and perhaps the film should only be down. Too bulky and puckering.
User's recommendation: The customer service agent was super friendly & helping w resolving issue hopefully.
ID
Location
New York, New York
Preferred solution
Let the company propose a solution
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New Reviewer
Returned item
The customer service agent was extremely accommodating & courteous. She listened carefully to the reason I was dissatisfied with my customized order, and promptly issued a return voucher. A+ service!
ID
Location
Charlotte, North Carolina
Return
Still waiting to get reply on hold for 20. Mins with customer service and then they hung up would like to be able to contact them
ID
Location
Hastings On Hudson, New York
New Reviewer
Delay on receiving furniture
I order a bed and they explained to me that it will be ready in 2months. Needless to say 4 months have passed and Today I got an email that it will not be shipped for another 6mos! They have horrible customer service, after multiple attempts no one has contacted me. They took my money and are ignoring my calls! Crooks!
User's recommendation: Don’t buy!
ID
Pros
- Beautiful products
Cons
- Will not deliver
Loss
$11
Preferred solution
Deliver product or service ordered
New Reviewer
Check status delivery
Expecting rug delivery during fires in north bay wine country during current fires!!!!!!
User's recommendation: Please contact me asap.
ID
Location
San Francisco, California
Preferred solution
Deliver next week
New Reviewer
No help from chat
chat is not helping just puts on hold to check something over and over
ID
Service
Restoration Hardware Sales Representative
Don't shop RH,,shoddy products
I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED ALEXIS WHO WAS NOT VERY BUSINESSLIKE, DIDN'T KNOW WHAT HE WAS DOING, AND QUITE FRANKLY VERY LAZY, AND SHADY LOOKING.A HUGE WHINING JACK ASS.NOT VERY BUSINESS LIKE.MY FRIEND DECIDED TO SHOP ELSEWHERE. FOR HIS FURNITURE NEEDS.RAYMORE AND FLANNIGAN HAS VERY NICE SELECTIONS AND NOT AS PRICEY AS RH MERCHANDISE AND THEIR ITEMS HOLD UP WELL. WE WERE RECCOMENDED TO RH ,AS TO OUR SORROW, YOU NEED TO RID YOURSELF OF ALEXIS. R. OF RH IN RAHWAY -(AVENEL) NJ..HOW MANY OTHER CUSTOMERS AND EMPLOYEES IS IT GOING TO TAKE FOR YOU TO REALIZE HES NOT GOOD FOR RH COMPANY. AND THE EMPLOYEES HE'S RUDE TO .IT'S ASHAME VERY DISCOURAGING 
ID
Location
Elizabeth, New Jersey
Pros
- In-store staff
- Customer service
Cons
- Wherehouse customer response
- Did not seem to care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer Junior ReviewerResolved: Don't buy from them bad customer service!
I purchased a French Panel cabinet from Restoration Hardware amongst many other items for my new home. Restoration Hardware had FGO Logistics delivered a cabinet to my new home purchased from Restoration Hardware. They were told to be careful with the hardwood flooring...
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Resolved
ID
Location
Titusville, Florida
Service
Restoration Hardware Customer Care
Reason of review
Damage to my brand new hardwood floors
Loss
$14000
Preferred solution
Pay for damage done by their delivery people
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Restoration Hardware