Restoration Hardware Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
filters
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Restoration Hardware - No replacement parts for faucets
I bought a faucet and I needed a replacement part because it was dripping after 3 years they answered me i have to buy the whole faucet again ($850). Do not buy from this company. I went to the plumbing supply and these parts do nt exist.
Company wrote 0 private or public responses to the review from Sep 25.
I have ordered over $25,0000 worth of furniture over the past year and have had HORRIBLE customer service, especially the corporate customer service. One of the corporate customer services representatives, Joe, told me I COULD NOT add to my current order (where the...
Read more
Company wrote 0 private or public responses to the review from Jul 09.
I had the misfortune of dealing with Restoration Hardware bathroom faucets and mirrors on a remodel project for a customer. While the items may look snazzy, they are made so poorly that it is nearly impossible to install them properly. It took more than double the...
Read more
Company wrote 0 public responses to the review from Jun 06.
Hard to believe that you shop at a high end store that promises you high quality products for the money you are spending. The night before delivery, I received an email that one of the two matching items was damaged at the pre-delivery site. They went ahead and...
Read more
Company wrote 0 public responses to the review from Apr 17.
Restoration hardware printmakers bed and dressers
This bed is made poorly with cheap wood. I am on my 2nd replacement in 2 months time. Both sets the wood has cracked. Terrible product. Do not buy!
Company wrote 0 private or public responses to the review from Feb 10.
My Interior designer & I were at RH & took samples, but ordered more for a bed & a rug. Two weeks later my designer emaiked the sales associate we worked with to see where our samples were but she didn’t hear from her. The next day I returned the samples I had & I...
Read more
Company wrote 0 public responses to the review from Feb 04.
Restoration Hardware - Good product, AWFUL delivery company contract
Spent a LOT of money here and had issues with delivery every time. (Maybe 5 times?). One time the guys get off the truck, look at one of the items and say “yeah that’s too heavy”. Just awful prep.
Company wrote 0 public responses to the review from Dec 28, 2017.
Restoration Hardware - Inferior quality
I have shopped at restoration hardware for years, noticeably the quality is far inferior to a few years ago. I got ultra faux fur throws as gifts, they were nothing like the quality I got just 2 years ago. I am not sure if it is a money saving tactic, getting rid of the huge wasteful catalogs would probably save more money than switching to inferior vendors
Company wrote 0 public responses to the review from Dec 25, 2017.
Restoration Hardware no longer stocks gals of paint in their stores. I ordered 2 gallons for a bathroom remodel on 10/30/17. The original shipping time was 4-6 weeks which was fine because our contractor had other items to work on. On 12/9 my account was billed for ONE...
Read more
Company wrote 0 public responses to the review from Dec 21, 2017.
Similar to Restoration Hardware
Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate...
Read more
Company wrote 0 public responses to the review from Oct 26, 2017.
Anonymous
We just had the same experience... horrible!! Wish I'd read your review first!!
Select Reason
First, having worked for Restoration Hardware myself, you generally cannot add to an order. Yes, this is all about delivery fees but not just about charging more of them there...