Product: Restoration Hardware Shipping Service Clear all filters (19 of 19 reviews match)
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Restoration Hardware no longer stocks gals of paint in their stores. I ordered 2 gallons for a bathroom remodel on 10/30/17. The original shipping time was 4-6 weeks which was fine because our contractor had other items to work on. On 12/9 my account was billed for ONE...
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Review
#1153179 Review #1153179 is a subjective opinion of poster.
Service
Restoration Hardware Shipping Service
Reason of review
Problem with delivery

Restoration Hardware Shipping Service Review

2.2
Details
Awful experience- Missing items from order Multiple items shipped damaged Still waiting on some items. Quality not what the pictures look like. Very disappointed
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Review
#993108 Review #993108 is a subjective opinion of poster.
Service
Restoration Hardware Shipping Service
Reason of review
Order processing issue
I was excited to finally find bedding and some other items for my baby's nursery.I had my shower and one of my friends tried shipping a gift but it failed to arrive because of some issues. She then cancelled it and bought me a gift card that was going to arrive BY...
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Review
#982572 Review #982572 is a subjective opinion of poster.
Service
Restoration Hardware Shipping Service
Reason of review
Order processing issue
1.3
Details
We were told that dinning chairs we ordered were custom made and will be ready to be shipped by end of July. When we wanted to change the order 2 weeks after placing the order, the in-store sales rep informed us that products were ready to be shipped so couldn't make...
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Review
#895375 Review #895375 is a subjective opinion of poster.
Service
Restoration Hardware Shipping Service
Pros
  • Beautiful design
Cons
  • Telephone customer service
  • Did not seem to care
  • Delivery service
Reason of review
Problem with delivery
Loss
$6000
Preferred solution
Deliver product or service ordered
Tags
  • Dinning Chairs
  • Loaner Chairs

Restoration Hardware in Tampa, Florida - The most horrible experience

I ordered 2 fur bean bags for my children as Christmas gifts in early Dec. on Dec 19th email confirmed shipping, however only one bean bag arrived on 22nd. I called RH to hear thar they cannot place the second bean bag and they will call me within 24 h. Never called. Bean bag that arrived is defective and leaking all over my house. Call, repack, print.... They promise I will have both bean bags by early Jan. it is 01/13 today. Never a peep from RH,not my bean bags... I spent almost$500, and they don't even bother to email you when they majorly screw up. I called today to hear that they still are looking for bean bag lost in mid Dec!!! How is that my concern?!!?? I paid you, you deliver!!!! I didn't even bother to enquire about 2nd beanbag, just asked for refund and hang up. I will never, ever shop in RH. Ever. Never. Luxury retailer means luxury customer service. Sorry, not at RH.
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Review
#582097 Review #582097 is a subjective opinion of poster.
Service
Restoration Hardware Shipping Service
Reason of review
Poor customer service
2.7
Details
I ordered a faux fur dog coat; size XS. There were no product measurements at all when I ordered it but it was the very smallest they offered so I took a chance. My mistake. After about 2 weeks with no product, I sent an email inquiry wondering where it was. I...
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1 comment
MattD78
#923319

Restoration Hardware Faux Fur Pet Vest

Extra-Small: 8½"W x 9¾"L

It's right there in the product description. Not sure what more you need for an item description that you say is "lacking".

Review
#575184 Review #575184 is a subjective opinion of poster.
Service
Restoration Hardware Shipping Service
Reason of review
Poor customer service, delivery, not as described
Loss
$23
Preferred solution
Refund on all shipping and handling charges which total $23.39.

Restoration Hardware in Wilmington, North Carolina - 1 month for delivery, no communication, terrible sizing

I ordered a faux fur dog coat size extra small. I searched for product measurements before purchase and there were none so I took a chance. Extra small is typically very small and it was the smallest they had available. Two weeks later with no dog coat, I emailed RH; no response. A few days later, I called customer service and they told me the product was back-ordered. I didn't get a response to my question as to why I didn't get a notification that it was back-ordered or why I didn't receive a response to my email inquiry. My product arrived after one month and it was far too big to be an extra small in any universe so I immediately returned it. They don't do refunds on shipping and they don't offer free returns. It cost me $16 to receive and return a product that I couldn't use; I had to chase communication and chase the order with RH. I called looking for my refund and got a terrible customer service representative with a terrible attitude. I won't order from RH again. Ever.
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1 comment
MattD78
#925306

Restoration Hardware Faux Fur Pet Vest

Extra-Small: 8½"W x 9¾"L

It's right there in the product description. So how you can say there were no product measurements I am unsure.

Review
#575176 Review #575176 is a subjective opinion of poster.
Service
Restoration Hardware Shipping Service
Reason of review
Not as described/ advertised
2.0
Details
I live in Canada and purchased from the retail store locations in Toronto before. I had also spent considerable amount of money their website restorationhardware.com. This past order in October 2014 was for 2 velvet drapery panels, 4 Belgian linen panels and one custom...
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3 comments
Anonymous
#894825

RH did not 'pocket the difference'. They are a U.S.

based company and therefore charged you in USD and refunded you in USD.

As a Canadian purchaser of RH myself I can confirm that if you return items due to damage or defect (i.e. RH's fault) they WILL adjust the amount so that you are refunded in full but if the consumer is returning because they 'changing their mind' then that's on the consumer.

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Review
#553275 Review #553275 is a subjective opinion of poster.
Service
Restoration Hardware Shipping Service
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund

Restoration Hardware in Seattle, Washington - Worst customer service imaginable - never shop there again

1.0
Details
ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be away for a week and would not to be able to accept delivery until I returned - I was told "no problem , we can delay shipping , when do you want it?" I related when would be acceptable and was then assured all was in order. Very comforting..... until I received E-mail saying my order was being processed , NOW! - not as we had agreed upon. I called store they were entirely incomprehensible. Customer service - ditto , so at that point I cancelled order - they told me I would receive a email for the cancellation, did not happen , called customer service again and they said they would "re-send" my cancellation notice... did not happen, again.WOW, what a pitiful example of mediocre service this company presents.
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Review
#527149 Review #527149 is a subjective opinion of poster.
Service
Restoration Hardware Shipping Service
Reason of review
Poor customer service

Contact Restoration Hardware Customer Service

Mailing Address:
Restoration Hardware, Inc.
1700 Redwood Highway
Corte Madera, California 94925-1249
United States
Phone:
(800) 762-1005
All Restoration Hardware Contacts
We ordered a 1920s Odeon rectangular chandelier a month ago. First, when we ordered the item there was a $125 delivery charge, which was fully explained. Less than a week later, I saw an additional charge on my credit card statement which they had charged (believe it...
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1 comment
Anonymous
#751926

It's right there on the website, $149 furniture delivery plus $100 shipping surcharge.

Review
#461253 Review #461253 is a subjective opinion of poster.
Service
Restoration Hardware Shipping Service