Product: Restoration Hardware Customer Care Clear all filters (0 of 19 reviews match)
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Hard to believe that you shop at a high end store that promises you high quality products for the money you are spending. The night before delivery, I received an email that one of the two matching items was damaged at the pre-delivery site. They went ahead and...
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Restoration Hardware Customer Care
#1235480
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Restoration Hardware - Horrible experience

We bought all of our furniture from RH. The bill is messed up. They are missing refunds on there. They have not solved this issue eventhough we have been calling back and forth for the past 11 momths. What a waste of money.
2.1
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Restoration Hardware Customer Care
#1113921
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Restoration Hardware Customer Care Review

We order 5 sconcesand 2 of them we're obviously used; scratched and looked worn. The customer service there is the worst. I was so disappointed in getting such poorly made items. They charge a fortune and now I go on Wayfair and find RH knockoffs for 1/3 price. Will never buy from them again.
1.5
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
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Restoration Hardware Customer Care
#1028621
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Their designer at Houston Gallery lied to us that we should place the order right away when we just first visited the shop. The reason is in case they discontinued the item we want. It is not something cheap. It cost us $16,000. The designer told us not to worry...
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1.5
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Restoration Hardware Customer Care
I liked
  • Design is beautiful
I didn't like
  • Dishonest designer
  • Promise to call back but never happen
  • Did not seem to care
#941471
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My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowledgeable. We were able to select the furniture and fixtures to completely revamp 3 rooms in our home without the normal anxiety attendant with...
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5.0
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Restoration Hardware Customer Care
I liked
  • Extremely happy with products and staff
#903677
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It is now June 7, 2016 and since 2015 I’ve been trying to work with Restoration Hardware and the company that issues their credit card, Comentity Bank to resolve a billing error on my credit card statement with no avail. The fact that I’m still being charged $858 for...
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Anonymous
Miss Edye 478

Well I'll never go there again. I don't like the way that sounds. Besides, how much taupe on taupe can you stand? It's as though they are perpetrating a great hoax on us all....

Anonymous
Dani

At my local store today, I showed the manager that two identical items were priced differently. He said both items would be the higher price. Higher price. Ive never had that ...

1.0
Product
Restoration Hardware Customer Care
I didn't like
  • Terrible customer service
#861772
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For Christmas 2014, I had ordered 14 faux fur blankets online and feverishly attempted to make sure that each one had its own box with a ribbon for a holiday gift. I was extremely specific with my order and called the customer service to follow up. The customer...
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1.3
Product
Restoration Hardware Customer Care
#834480
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Months ago I ordered many items from Restoration Hardware and each time I did I asked NOT to be placed on any email or mailing lists. That did not stop them. I received a flood of emails and catalogues at my doorstep. I have called and emailed asking to please be...
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Anonymous
Anonymous

They continue to send us stacks of catalogs as well, after they have put us through sheer *** over the past 6 months with sending us damaged tables multiple times. I look at i...

1.2
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Restoration Hardware Customer Care
#643967
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I ordered 5 pillows (and two bean bags to ship later) from RH and when I received them there were no inserts. When I called, they told me the inserts were separate. I told them they were not represented as pillow COVERS, but as pillows. They told me I had to click...
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Restoration Hardware Customer Care
#512412
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I ordered a dining room table on June 10th. It was scheduled to be delivered on or before 8/12. Fine. They called on 8/1 to schedule the time for delivery on 8/2. They carried the box into the house and started to put the table together, and they called me into the...
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Restoration Hardware Customer Care
#437534
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