Product: Restoration Hardware Customer Care Clear all filters (21 of 21 reviews match)
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Restoration Hardware - Pay by wire transfer

5.0
Details
Sent me wire transform document.
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Review
#1628396 Review #1628396 is a subjective opinion of poster.
Service
Restoration Hardware Customer Care
Reason of review
Fair pricing
They said there was NO CHANGE, and I could add as many items as I wished to my existing order. Joe flat out lied to me to get an additional delivery charge. My husband shared this egregious event with the President of Restoration Hardware and received NO RESPONSE....
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1 comment
MattD78
#1536656

First, having worked for Restoration Hardware myself, you generally cannot add to an order. Yes, this is all about delivery fees but not just about charging more of them there is a lot that goes in to it.

Sometimes yes we can add to an order, it is however discouraged. Also "My husband shared this egregious event with the President of Restoration Hardware and received NO RESPONSE." Bwa-ha-ha-ha-ha!

Review
#1298812 Review #1298812 is a subjective opinion of poster.
Service
Restoration Hardware Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Hard to believe that you shop at a high end store that promises you high quality products for the money you are spending. The night before delivery, I received an email that one of the two matching items was damaged at the pre-delivery site. They went ahead and...
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Review
#1235480 Review #1235480 is a subjective opinion of poster.
Service
Restoration Hardware Customer Care
Reason of review
Poor customer service

Restoration Hardware - Horrible experience

2.1
Details
We bought all of our furniture from RH. The bill is messed up. They are missing refunds on there. They have not solved this issue eventhough we have been calling back and forth for the past 11 momths. What a waste of money.
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Review
#1113921 Review #1113921 is a subjective opinion of poster.
Service
Restoration Hardware Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Restoration Hardware Customer Care Review

1.5
Details
We order 5 sconcesand 2 of them we're obviously used; scratched and looked worn. The customer service there is the worst. I was so disappointed in getting such poorly made items. They charge a fortune and now I go on Wayfair and find RH knockoffs for 1/3 price. Will never buy from them again.
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Review
#1028621 Review #1028621 is a subjective opinion of poster.
Service
Restoration Hardware Customer Care
Reason of review
Poor customer service
1.5
Details
Their designer at Houston Gallery lied to us that we should place the order right away when we just first visited the shop. The reason is in case they discontinued the item we want. It is not something cheap. It cost us $16,000. The designer told us not to worry...
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Review
#941471 Review #941471 is a subjective opinion of poster.
Service
Restoration Hardware Customer Care
Pros
  • Design is beautiful
Cons
  • Promise to call back but never happen
  • Dishonest designer
  • Did not seem to care
Reason of review
Poor customer service
Preferred solution
Price reduction
Tags
  • dishonest business dealings
  • restoration hardware bed
5.0
Details
My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowledgeable. We were able to select the furniture and fixtures to completely revamp 3 rooms in our home without the normal anxiety attendant with...
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Review
#903677 Review #903677 is a subjective opinion of poster.
Service
Restoration Hardware Customer Care
Pros
  • Extremely happy with products and staff
Reason of review
Good customer service
1.0
Details
It is now June 7, 2016 and since 2015 I’ve been trying to work with Restoration Hardware and the company that issues their credit card, Comentity Bank to resolve a billing error on my credit card statement with no avail. The fact that I’m still being charged $858 for...
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2 comments
Anonymous
#1296842

Well I'll never go there again. I don't like the way that sounds.

Besides, how much taupe on taupe can you stand?

It's as though they are perpetrating a great hoax on us all. Elegance does not limit itself to a single palate.

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Review
#861772 Review #861772 is a subjective opinion of poster.
Service
Restoration Hardware Customer Care
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$858
Preferred solution
Full refund
1.3
Details
For Christmas 2014, I had ordered 14 faux fur blankets online and feverishly attempted to make sure that each one had its own box with a ribbon for a holiday gift. I was extremely specific with my order and called the customer service to follow up. The customer...
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Review
#834480 Review #834480 is a subjective opinion of poster.
Service
Restoration Hardware Customer Care
Reason of review
Pricing issue

Contact Restoration Hardware Customer Service

Mailing Address:
Restoration Hardware, Inc.
1700 Redwood Highway
Corte Madera, California 94925-1249
United States
Phone:
(800) 762-1005
All Restoration Hardware Contacts

Restoration Hardware Does Not Respect Privacy

1.2
Details
Months ago I ordered many items from Restoration Hardware and each time I did I asked NOT to be placed on any email or mailing lists. That did not stop them. I received a flood of emails and catalogues at my doorstep. I have called and emailed asking to please be removed from their lists. The customer service department responded with maddening FORM emails in return. The catalogues and emails kept coming. Yesterday- 8 months after my first request to be removed from their list- I received a HUGE STACK of shrink wrapped catalogues. Restoration Hardware does not care about my privacy and does not care about the environment.
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1 comment
Anonymous
#993843

They continue to send us stacks of catalogs as well, after they have put us through sheer *** over the past 6 months with sending us damaged tables multiple times.

I look at it this way....they continue to waste their money on sending me catalogs that I will NEVER AGAIN buy from.

These catalogs must cost them a fortune to produce.

I open them happily, peruse them, get design inspiration, and then I buy elsewhere (at a lower cost, receiving much better quality).

Please RH....continue to send me catalogs so that I can continue to do this.

Does this company have great style?

Yes. Do they manufacture bonfire worthy pieces of garbage in China?

Yes, they do that too.

Review
#643967 Review #643967 is a subjective opinion of poster.
Service
Restoration Hardware Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution