Restoration Hardware - Printmaker's queen size storage bed

The bed squeaks loudly whenever you roll over.It looks like there are notches for slats that would stabilize the bed but no slats were installed.

We sent photos to RH. They sent bed assembly instructions which showed the bed boards running horizontally rather than vertically (as on our bed). Obviously this was incorrect and would not work on our bed. Also, the center wooden pole which fits into slots at the headboard and the foot of the bed does not support anything.

RH refuses to send someone out to even look at the bed.We are very disappointed in their poor customer service.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Value for money
Diversity of Products or Services
Price Affordability
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design

  • What I liked
    • Furniture and bed linens
    • Beautiful design
  • What I disliked
    • Quality
    • Did not seem to care

Reason of review:
Poor customer service
Preferred solution:
Add slats to the bed for support
Product or service
Printmakers Queen Size Storage Bed
Review category
Furniture and Decor
review #907086

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