Saint Paul, Minnesota
Not resolved
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

The bed squeaks loudly whenever you roll over.It looks like there are notches for slats that would stabilize the bed but no slats were installed.

We sent photos to RH. They sent bed assembly instructions which showed the bed boards running horizontally rather than vertically (as on our bed). Obviously this was incorrect and would not work on our bed. Also, the center wooden pole which fits into slots at the headboard and the foot of the bed does not support anything.

RH refuses to send someone out to even look at the bed.We are very disappointed in their poor customer service.

Review about: Restoration Hardware Printmakers Bed.

Reason of review: Poor customer service.

Preferred solution: Add slats to the bed for support.

I liked: Furniture and bed linens, Beautiful design.

I didn't like: Quality, Did not seem to care.

Had an Experience with Restoration Hardware?

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