Saint Paul, Minnesota
Not resolved
2.6
Details
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Website
0 comments

The bed squeaks loudly whenever you roll over. It looks like there are notches for slats that would stabilize the bed but no slats were installed.

We sent photos to RH. They sent bed assembly instructions which showed the bed boards running horizontally rather than vertically (as on our bed). Obviously this was incorrect and would not work on our bed. Also, the center wooden pole which fits into slots at the headboard and the foot of the bed does not support anything.

RH refuses to send someone out to even look at the bed. We are very disappointed in their poor customer service.

Product or Service Mentioned: Restoration Hardware Printmakers Bed.

Reason of review: Poor customer service.

Preferred solution: Add slats to the bed for support.

Restoration Hardware Pros: Furniture and bed linens, Beautiful design.

Restoration Hardware Cons: Quality, Did not seem to care.

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