Saint Paul, Minnesota
0 comments
Not resolved

The bed squeaks loudly whenever you roll over.It looks like there are notches for slats that would stabilize the bed but no slats were installed.

We sent photos to RH. They sent bed assembly instructions which showed the bed boards running horizontally rather than vertically (as on our bed). Obviously this was incorrect and would not work on our bed. Also, the center wooden pole which fits into slots at the headboard and the foot of the bed does not support anything.

RH refuses to send someone out to even look at the bed.We are very disappointed in their poor customer service.

Review about: Printmakers Queen Size Storage Bed.

I liked: Furniture and bed linens, Beautiful design.

I didn't like: Quality, Did not seem to care.

Review #907086 is a subjective opinion of a user.

2.6
Customer service
Diversity of Products or Services
Price Affordability
Staff
Delivery Service
Website
Product or Service Quality
Exchange, Refund and Cancellation Policy
Style and Design
Value for money
Reliability
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Add slats to the bed for support

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