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Restoration Hardware - Review in Furniture and Decor category from Norristown, Pennsylvania
Bought a $2000 dining table and after four years and one move the mechanics to take it apart to allow it out the door busted. Called RH and they had no idea anything about the furniture they are even selling! It took 4 days and an email for them to send the mechanics...
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MattD78
MattD78

Why would you ask for a partial refund of a table you've had for four years?!

2.3
#877717
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We were robbed of 1600+ deposit for something which was not delivered for no fault of ours and now the same item is put up for sale in their outlet store. The customer service was terrible. After even mentioning what floor our apt was on and the access to it, no one...
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Anonymous
Anonymous

What do you mean no fault of your own? When you order a large item you need to know if you can get it in your house. How in the world are they to know if it will fit or not? I...

MattD78
MattD78

It says right on the RH website that YOU are responsible for the dimensions for delivery and making sure an item will fit into any doors or hallways. They tell you the dimensi...

#521356
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I ordered two products from RH: Library Modular System with 2-Drawer File Cabinet: Item #: 61020442 WOAK and desk with three drawer file cabinet: Item #: 61940048 WOAK Both are new products to the RH lineup. The file cabinets are designed for hanging file folders. ...
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Anonymous
Anonymous

So true!!! Wish I'd seen this before buying mine. I can't return it because it was a warehouse purchase. It breaks the plastic tabs and knocks them right off! Ugh...so frus...

Anonymous
Anonymous

What file size are you using? We are unable to find folders that fit the length correctly.

#494905
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I just received 15 lbs of UNSOLICITED catalogs from Restoration Hardware! Yes 15 lbs- a total of 12 (twelve!) catalogs in the shrink wrapped package I did NOT ask for. What an egregious waste of natural resource! ( I called last winter to get removed from their...
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MattD78
MattD78

Good luck on UPS showing up. You can't make a call tag for catalogs. So even if the RH rep told you they will be back out, don't count on UPS picking them up.

#493293
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The couch we ordered and the couch we received is not the same. This couch we now have is absolutely horrible. It is the most uncomfortable couch to sit on. They will not take it back. I was told I should have said something the first 30 days of receiving it and I...
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#412619
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We ordered online a distressed dining table made from salvaged wood, supposedly sanded and honed. After waiting two months table arrived. It weighs close to 300 pounds, The table looks beautiful. On the first night. I get hurt by a large sliver of splintered wood. The...
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#378220
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We have been purchasing items from Restoration Hardware for about six years. We have purchased vanities, lamps, outdoor furniture and indoor furniture. We have purchased in the retail outlets and we have purchased online. As a result of disturbingly poor quality of...
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Anonymous
Harold

they why the *** do you keep shopping there dumba**

#323260
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I ordered my nursery furniture from Restoration Hardware in June 2011, they called me last night (September 8, 2011) and told me they had to add $736.00 to my credit card because they made a mistake when I placed my order in June. 3 months later and they are charging...
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Anonymous
levelheadedthinker

most people would be happy to pay for what they get. i am sure you noticed that your bill was much less than expected without the rug. take some responsibility for your own ...

#260605
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I ordered some outdoor cushions from the Restoration Hardware website the other day- I spent a lot of time figuring out what sizes I needed in cushions and the quantities I needed of each one. The only reason I ordered these cushions and spent a lot of money was...
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Huntingdon Valley, Pennsylvania
#125672
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