Resolved: Restoration Hardware - Paid $16,000 for furniture that has been delayed 10 months!!!!
Update by user Dec 04, 2014
Update:
Restoration Hardware has made this issue right, just as soon as corporate found out. It seems there was a bunch of miscommunication, and while I still feel the company had a huge blunder...
the woman from corporate who contacted me has been nothing but a pleasure to work with, and I am happy to say my furniture will be delivered this friday December 4 2014. Although almost a year later, they have been quite accommodating since I wrote this review.
Thank you Restoration, we will shop with you again. I can't wait for my new office and formal living room!
Original review posted by user Nov 20, 2014
I ordered the Costa Collection (and yes almost the entire collection) and ordered two chairs, two chase, tables etc... Spent about $16,000 on just this collection and order alone.
This order was placed March 2014 and was promised by end of April 2014.... It is NOVEMBER! We have received a NEW notice these items have been pushed back AT LEAST 5 times now. And now the new estimated delivery date is JANUARY.
This is so completely unacceptable. I would not have purchased if in March they had said delivery would be NEXT YEAR!
I think it was a huge scam by the company to sell a product they didn't have enough of, and switch you to the other. They have offered several times to "find a different suitable product." Most are probably so frustrated, and just want furniture that they fall for that bait and switch tactic.
Reason of review: Problem with delivery.
Monetary Loss: $16000.
Preferred solution: Price reduction.
I liked: Sales agent in-storenot her fault, Design is beautiful.
I didn't like: Telephone customer service, Order pushed 5 times, 10 month delay, No reason why.
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