Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design

Update by user Dec 04, 2014


Restoration Hardware has made this issue right, just as soon as corporate found out.It seems there was a bunch of miscommunication, and while I still feel the company had a huge blunder...

the woman from corporate who contacted me has been nothing but a pleasure to work with, and I am happy to say my furniture will be delivered this friday December 4 2014. Although almost a year later, they have been quite accommodating since I wrote this review.

Thank you Restoration, we will shop with you again.I can't wait for my new office and formal living room!

Original review posted by user Nov 20, 2014

I ordered the Costa Collection (and yes almost the entire collection) and ordered two chairs, two chase, tables etc...Spent about $16,000 on just this collection and order alone.

This order was placed March 2014 and was promised by end of April 2014.... It is NOVEMBER! We have received a NEW notice these items have been pushed back AT LEAST 5 times now. And now the new estimated delivery date is JANUARY.

This is so completely unacceptable. I would not have purchased if in March they had said delivery would be NEXT YEAR!

I think it was a huge scam by the company to sell a product they didn't have enough of, and switch you to the other.They have offered several times to "find a different suitable product." Most are probably so frustrated, and just want furniture that they fall for that bait and switch tactic.

Reason of review: Problem with delivery.

Monetary Loss: $16000.

Preferred solution: Price reduction.

I liked: Sales agent in-storenot her fault, Design is beautiful.

I didn't like: Telephone customer service, Order pushed 5 times, 10 month delay, No reason why.

Had an Experience with Restoration Hardware?

Write a review


Terms of Service
Post Comment

You May Also Like

My experience with CliqStudios has been excellent. CliqStudios "I spent a considerable amount of time shopping around including quotes from Lowes and Home Depot for shaker style kitchen cabinets. I used Kraftmaid as the comparison. The retail quote..." Read more Restoration Hardware - Since when did all these French artisan Furniture makers live in CHINA! Restoration Hardware "The shipping label said it all. Disappointed that I hadn't purchased European made furniture let alone at least American made. $440 ($100 off the normal $550) + 125 for shipping..." Read more Restoration Hardware - WOW 2nd-3rd time and still sending damaged goods Restoration Hardware "we ordered kitchen chairs to compliment our already 30k+ in RH spending in the past few years and they arrived damaged, which they were package poorly and we kindly sent..." Read more Mypillow - Pillow Issues/Customer Service Mypillow " Upon purchasing the 2 for 1 product, king size, I noticed an obvious difference in the amount of filling in both pillows. I opted..." Read more Sleep Number - Salesperson insisted it would work and it didn't Sleep Number "The salesman Dan continually told us that the only problem with the adjustable bed not fitting was a slay bed and a bed with drawers at the bottom. We took..." Read more Beware of Underground Diesel in Henderson NV Underground Diesel "STAY AWAY FROM THESE PEOPLE! I cannot impress upon you any more adamantly than what I'm telling you! I had previously good experiences with this company regarding my 2000 F-350..." Read more North Coast Auto Mall - They fooled me twice; shame on me! North Coast Auto Mall "My sister hosted a foreign exchange student from China for his senior year of High School. He was subsequently accepted to attend Ohio State University. As a graduation present, his..." Read more Harvey Building Products - Harvey windows terrible staining.  compan won't replace Harvey Building Products "Harvey so-called lifetime warranty untrue. Be careful. I bought 30 or more windows in 2003 and within the first couple years several showed serious staining between the glass panes and..." Read more