We bought a Restoration Hardware Pillar Chandelier - list price over $1200. While changing one of the light bulbs I broke the plastic socket. Sent RH an email asking where I could buy another socket. Here's what we got back:
"Thank you for contacting Restoration Hardware. I have assigned you a customer profile number of 4762937 for this inquiry. The socket for our Pillar Candle Rectangular Chandelier is not available as a replacement part. This is because it is an electrical component. You will need to order a replacement chandelier by clicking here. I apologize for any disappointment or inconvenience that this may cause you.
Please let us know if you need further assistance via email at firstname.lastname@example.org or by calling (877) 777-7059.
Again, thank you for contacting Restoration Hardware.
Customer Care Advocate
Oh, OK, instead of a $.50 part RH says "buy a new $1200 chandelier" - what planet are they on? We're done with them.
Review about: Restoration Hardware Customer Care.
Monetary Loss: $1200.