State: New York City: New York Clear all filters (4 of 235 reviews match)
We were told that dinning chairs we ordered were custom made and will be ready to be shipped by end of July. When we wanted to change the order 2 weeks after placing the order, the in-store sales rep informed us that products were ready to be shipped so couldn't make...
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I liked
  • Beautiful design
I didn't like
  • Did not seem to care
  • Telephone customer service
  • Delivery service
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RH showroom is beautiful but that's where the 'nice' rating stops. The customer service phone support is useless- I was on hold for 30 minutes with zero solution. For more than 10 years, I have purchased linen curtains that are meant to literally last a lifetime....
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"I have purchased linen curtains that are meant to literally last a lifetime. Restoration Hardware policy implies that they are only meant to last a few years."I can tell you ...

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Given a Carmel Outdoor dining set, after 1 season , chairs are cracked and edging falling off. Contacted customer service, sent pictures and this was their reply"Even though it is not stated on our website, it is understood that returns and exchanges require proof of...
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I experienced extremely bad customer service at Restoration Hardware. An item that was adverised "in stock" with 2 weeks delivery .. now 2 months ;ater and still no couch. No communication from them regarding delayed order that wasn't initiated by me...
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I\'ve got you beat! I ordered (lots of) patio furniture on March 27th and have yet to receive one item!! The printout of the order on the day it was placed showed two items ...


I just experienced possibly the WORST customer service in years from the manager in your DC store, Claudia tonight when I entered your store to return an item. My experience ...

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