We were told that dinning chairs we ordered were custom made and will be ready to be shipped by end of July. When we wanted to change the order 2 weeks after placing the order, the in-store sales rep informed us that products were ready to be shipped so couldn't make...Read more
RH showroom is beautiful but that's where the 'nice' rating stops. The customer service phone support is useless- I was on hold for 30 minutes with zero solution. For more than 10 years, I have purchased linen curtains that are meant to literally last a lifetime....Read more
Given a Carmel Outdoor dining set, after 1 season , chairs are cracked and edging falling off. Contacted customer service, sent pictures and this was their reply"Even though it is not stated on our website, it is understood that returns and exchanges require proof of...Read more
I experienced extremely bad customer service at Restoration Hardware. An item that was adverised "in stock" with 2 weeks delivery .. now 2 months ;ater and still no couch. No communication from them regarding delayed order that wasn't initiated by me...Read more
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