We were told that dinning chairs we ordered were custom made and will be ready to be shipped by end of July. When we wanted to change the order 2 weeks after placing the order, the in-store sales rep informed us that products were ready to be shipped so couldn't make...Read more
RH showroom is beautiful but that's where the 'nice' rating stops. The customer service phone support is useless- I was on hold for 30 minutes with zero solution. For more than 10 years, I have purchased linen curtains that are meant to literally last a lifetime....Read more
Ordered 10 Soda Fountain barstools and 5 cafe chairs. Both are breaking within 3 months of use. In fairness the company offered to send replacements, but I'm not sure it's worth it since it happened to multiple units, so it's not a "one-off" lemon situation. I went...Read more
King Size Bed Review
We have purchased king size bed 2 weeks ago After promises on delivery and cancelations and fake excuses...we contacted the store and they were no help! Delivery service is the worse! For a high end store, their reputation is being shattered by poor delivery service!!
Bought 6 metal chairs and all had sharp edges. Two had chips down to uncoated metal. Living in NYC not easy to return 6 chairs so I offered to test filing down the sharp edges myself. That worked. I returned the two chipped chairs to the showroom. The replacement...Read more
- Beautiful design
I didn't like
I ordered 4 pieces of furniture for close to $6000 and was told all was in stock. I got a call to set up a delivery date so I took the day off from work. Got a call the night before (too late to change my day off from work) and was told one of the pieces was damaged....Read more
we ordered kitchen chairs to compliment our already 30k+ in RH spending in the past few years and they arrived damaged, which they were package poorly and we kindly sent for new ones. The next shipment arrived in a box that looked like my kids had made a fort and let...Read more
I ordered a set of dining chairs which took 3 delivery attempts for me to receive. First attempt failed because the delivery company did not have proof of insurance that my building requires. Second attempt failed because the delivery company was running behind...Read more
Poor customer service. You are charged in installments with no idea what you are being charged for, i am never shopping there again. The worst experience i have ever had, especially considering that the furniture i bought was over 10k. My couch came and they lied...Read more
I was in your broadway store in NYC on may 10 2013.. My friends were shopping for a couch.. I sat on the display couch in the window .. I started getting bit.. My friends noticed swelling we thought maybe the store had Mosquitos .. The day I had these big legions...Read more
I ordered a bunch of furniture from RH and they gave me a shipping date and said it may change a bit. When i got the first notice of delay (3 weeks delay) I was understanding. Then after the new deliver date came and went I had to call RH and ask where my furniture...Read more
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