Restoration Hardware - Missing hardware, get to spend Thanksgiving in a hotel now!
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New ReviewerWe moved cross country and had numerous issues with our bedroom set being delivered when they said it would (finally delivered the set, 5 hours late and 9:30pm!......seriously?)
then we start putting it together and several pieces of the hardware are missing, so now, instead of moving into our new home, we get to stay in a hotel for Thanksgiving. We spent over 5k on this set!
And the response was that they would overnight the hardware to us, but due to the holiday, it may not be here for 4-5 more days.
At this point, just considering retuning the entire set and taking our business somewhere else.
Get it together RH.
Reason of review: Problem with delivery.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
Location: Greenville, South Carolina
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