Not resolved

Hard to believe that you shop at a high end store that promises you high quality products for the money you are spending. The night before delivery, I received an email that one of the two matching items was damaged at the pre-delivery site.

They went ahead and delivered two items. One was damaged ---and they tried to have us sign off that it was okay. When we pointed out that significant damage and missing screws - they said we would have to call RH. They said they didn't have the screws.

The whole time - they were speaking in spanish (I speak spanish) and they were commenting about the delivery and said some pretty inappropriate things. I finally said Stop it --- I understand what you are saying and its not ok. I was charged three delivery fees for the three items. Customer service was horrible.

numerous emails and calls -- and still not resolved.

I will never buy anything from RH again. Maybe for 50% the sale price at the outlet store --- junk.

Product or Service Mentioned: Restoration Hardware Customer Care.

Reason of review: Poor customer service.

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