Restoration Hardware
Reviews and Complaints

I ordered entire ROOMS of furniture this summer. My entertainment center was ordered in April of 2021.

My order CONTINUES to be pushed back over and over again. I'm now told my entertainment center will arrive at the end of Jan. 2022!!!! I ordered more furniture in EARLY July with LATE October delivery dates and today I learned it "might" arrive the week before Christmas!

This is completely unacceptable! If I'd known I'd spend Thanksgiving without furniture, I would have purchased furniture from a different company. And I don't believe for ONE MINUTE they will delivery my furniture on Dec. 20th!

Who wants to deal with furniture delivery the week of Christmas??? I would have NEVER PURCHASED all these items with that kind of delivery date! They continue to "piece-meal" me items that were part of a design scheme so starting over somewhere else would be difficult because the pieces I do have match. In addition...I continue to pay shipping fees to accommodate THEIR back log.

If RH had any integrity...they would STOP taking on new business when they can't handle the orders/customers they have. I have spent $75,000 with this company! If you are sitting in an empty home....DO NOT RELY ON RESTORATION HARDWARE! They will take your money, especially if it's a custom designed item....when you promise to pay...but will then delay your orders up to 9 months (at least in my experience)!

My sofa was the place my guests were supposed to sleep for Thanksgiving. Now I have to cancel my holiday and hope to secure a location for my guests or locate used furniture to supplement. I get these are "first world" problems but their disclaimer about delays needs to say in ALL CAPS!!!! DELAYS COULD BE UP TO 12 MONTHS and then at least their Buyers could make informed decisions!

I will be filing a complaint with the Better Business Bureau about these "bait and switch" issues. They think their covering themselves with this "vague disclosure" at the top of their website saying "their could be delays." BE HONEST RH. Delays? Like a year?

Should be DISCLOSED AT THE TIME OF PURCHASE. So disappointed. I love their stuff!

But they only seem to care about their bottom line. You will order "some things" and then be STUCK with WAITING because half your room is complete with other custom designed items.

I purchased a French Panel cabinet from Restoration Hardware amongst many other items for my new home. Restoration Hardware had FGO Logistics delivered a cabinet to my new home purchased from Restoration Hardware.

They were told to be careful with the hardwood flooring and not to scoot anything on my floors when they were placing the furniture in place. There was an older delivery person who shouldn't have been lifting the heavy cabinet and could not handle the weight and he proceeded to push and scoot the cabinet into place thus scratching the poly layer of our brand new finished in place hardwood floors. We stopped the situation as soon as it occurred and told him what he had done, wrote the damages on the delivery bill of lading etc. The delivery man proceeded to give write down his name and number and ask me not to report it as he would be charged and instead asked that I call him directly and he would have someone come out to fix the damage.

I immediately called Restoration Hardware, the company he was delivering for and reported the damage. Fgo Logistics then asked me to get and estimate for repairs, which I did and sent to them. Later I was told by Justin F******* that their insurance company denied the claim. Not sure how that happened as no one contacted me at all from the insurance company to look at the damage or anything.

I have continued calling Restoration Hardware to get resolution and FGO Logistics who then sent their floor person out to see what he could do and he tried to buff a small 1 inch section of the scratch, but he only made it worse. He then confirmed that the floor would have to be refinished, there was nothing he could do to fix it. Justin from FGO Logistics does not return phone calls or messages and the last I spoke to him on 8-22-2019 he said he would have someone else come out again to estimate damages but he never called me back. Brittany from Restoration Hardware won't answer my repeated messages.

Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response.

Purchased the Dutch Industrial coffee table in espresso about 12 months ago. The finish has worn horribly.

I have had many coffee tables and other tables in my life and I know how to use furniture gently. However this table is clearly made for looking at, not living with. When I contacted the company’s “customer delight“ team, my call was taken by an unfriendly rep who proceeded to tell me that the damage in the photos I sent was “customer inflicted”. Apparently the company equates utilizing its products with inflicting our lives on them.

The disdain with which I was treated by the representative for suggesting that the company should take some responsibility for helping us repair this item was inexcusable.

When people pay outrageous amounts of money for products that don’t hold up, it is unconscionable to turn around and suggest that the customer is at fault for the quality problem. Restoration Hardware sells some very attractive eye candy, but its products are not backed up by quality or service.