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Restoration Hardware - Good product, AWFUL delivery company contract

Spent a LOT of money here and had issues with delivery every time. (Maybe 5 times?). One time the guys get off the truck, look at one of the items and say “yeah that’s too heavy”. Just awful prep.
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Review
#1157128 Review #1157128 is a subjective opinion of poster.
Reason of review
Problem with delivery

Restoration Hardware - Inferior quality

1.0
Details
I have shopped at restoration hardware for years, noticeably the quality is far inferior to a few years ago. I got ultra faux fur throws as gifts, they were nothing like the quality I got just 2 years ago. I am not sure if it is a money saving tactic, getting rid of the huge wasteful catalogs would probably save more money than switching to inferior vendors
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Review
#1155372 Review #1155372 is a subjective opinion of poster.
Reason of review
Bad quality
Restoration Hardware no longer stocks gals of paint in their stores. I ordered 2 gallons for a bathroom remodel on 10/30/17. The original shipping time was 4-6 weeks which was fine because our contractor had other items to work on. On 12/9 my account was billed for ONE...
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Review
#1153179 Review #1153179 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.8
Details
Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate...
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1 comment
Anonymous
#1431062

We just had the same experience... horrible!! Wish I'd read your review first!!

Review
#1121325 Review #1121325 is a subjective opinion of poster.
Reason of review
Bad quality

Restoration Hardware - Horrible experience

2.1
Details
We bought all of our furniture from RH. The bill is messed up. They are missing refunds on there. They have not solved this issue eventhough we have been calling back and forth for the past 11 momths. What a waste of money.
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Review
#1113921 Review #1113921 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
I am currently conducting research in a litigated matter involving Restoration Hardware ( www.restorationhardware.com ). In short, I am trying to reach out to anyone, primarily in southern California, although I would be interested in talking with others, that might...
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2 comments
Anonymous
#1361733

Southern Arizona and have had over 14,000.00 in *** *** purchases and damaged stuff. They are literally the worst. I will email.

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Review
#1071076 Review #1071076 is a subjective opinion of poster.
Cons
  • Damage items
Reason of review
Damaged or defective

Restoration Hardware Customer Care Review

1.5
Details
We order 5 sconcesand 2 of them we're obviously used; scratched and looked worn. The customer service there is the worst. I was so disappointed in getting such poorly made items. They charge a fortune and now I go on Wayfair and find RH knockoffs for 1/3 price. Will never buy from them again.
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Review
#1028621 Review #1028621 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
I WOULD NOT BUY EVEN A GODAMNED TOOTHPICK FROM YOU...WE HAVE SIGNED PETITIONS BANNING SALES OF FEATHERS TAKEN FROM LIVE DUCKS...WE HAVE CONTACTED MANY CONSUMER GROUPS IN THIS MATTER! YOU STINK! ANY COMPANY THAT TORTURES A HELPLESS ANIMAL IN HIS MATTER DOES NOT DESERVE...
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1 comment
Anonymous
#1315469

No animals are tortured.

Review
#1007483 Review #1007483 is a subjective opinion of poster.
Cons
  • Cruelty to animals
Reason of review
CRUELTY TO ANIMALS..
Preferred solution
Let the company propose a solution

Restoration Hardware Shipping Service Review

2.2
Details
Awful experience- Missing items from order Multiple items shipped damaged Still waiting on some items. Quality not what the pictures look like. Very disappointed
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Review
#993108 Review #993108 is a subjective opinion of poster.
Reason of review
Order processing issue
2.5
Details
I Ordered a dog bed. Unwrapped it from plastic bag inside box. Put dog bed in my bedroom. Next day my Great Dane puppy came screaming from the bedroom room with a sewing straight pin lodged in his mouth. I went back into bedroom and removed pillow from dog bed where he...
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1 comment
tiffanylg
#1273298

Update...I ended up stepping on a fourth pin myself!

Review
#990727 Review #990727 is a subjective opinion of poster.
Reason of review
Loose sewing pins left inside the bed
Loss
$2000
Preferred solution
Let the company propose a solution