Restoration Hardware Reviews and Complaints
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Restoration Hardware - Good product, AWFUL delivery company contract
Spent a LOT of money here and had issues with delivery every time. (Maybe 5 times?). One time the guys get off the truck, look at one of the items and say “yeah that’s too heavy”. Just awful prep.
Review
Service
Reason of review
Problem with delivery
Restoration Hardware - Inferior quality
I have shopped at restoration hardware for years, noticeably the quality is far inferior to a few years ago. I got ultra faux fur throws as gifts, they were nothing like the quality I got just 2 years ago. I am not sure if it is a money saving tactic, getting rid of the huge wasteful catalogs would probably save more money than switching to inferior vendors
Review
Reason of review
Bad quality
Restoration Hardware no longer stocks gals of paint in their stores. I ordered 2 gallons for a bathroom remodel on 10/30/17. The original shipping time was 4-6 weeks which was fine because our contractor had other items to work on. On 12/9 my account was billed for ONE...
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Review
Reason of review
Problem with delivery
Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate...
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Review
Product
Reason of review
Bad quality
Restoration Hardware - Horrible experience
We bought all of our furniture from RH. The bill is messed up. They are missing refunds on there. They have not solved this issue eventhough we have been calling back and forth for the past 11 momths. What a waste of money.
Review
Reason of review
Return, Exchange or Cancellation Policy
I am currently conducting research in a litigated matter involving Restoration Hardware ( www.restorationhardware.com ). In short, I am trying to reach out to anyone, primarily in southern California, although I would be interested in talking with others, that might...
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2 comments
Southern Arizona and have had over 14,000.00 in *** *** purchases and damaged stuff. They are literally the worst. I will email.
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Review
Cons
- Damage items
Reason of review
Damaged or defective
Restoration Hardware Customer Care Review
We order 5 sconcesand 2 of them we're obviously used; scratched and looked worn. The customer service there is the worst. I was so disappointed in getting such poorly made items. They charge a fortune and now I go on Wayfair and find RH knockoffs for 1/3 price. Will never buy from them again.
Review
Reason of review
Poor customer service
I WOULD NOT BUY EVEN A GODAMNED TOOTHPICK FROM YOU...WE HAVE SIGNED PETITIONS BANNING SALES OF FEATHERS TAKEN FROM LIVE DUCKS...WE HAVE CONTACTED MANY CONSUMER GROUPS IN THIS MATTER! YOU STINK! ANY COMPANY THAT TORTURES A HELPLESS ANIMAL IN HIS MATTER DOES NOT DESERVE...
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1 comment
No animals are tortured.
Review
Cons
- Cruelty to animals
Reason of review
CRUELTY TO ANIMALS..
Preferred solution
Let the company propose a solution
Restoration Hardware Shipping Service Review
Awful experience- Missing items from order Multiple items shipped damaged Still waiting on some items. Quality not what the pictures look like. Very disappointed
Review
Reason of review
Order processing issue
I Ordered a dog bed. Unwrapped it from plastic bag inside box. Put dog bed in my bedroom. Next day my Great Dane puppy came screaming from the bedroom room with a sewing straight pin lodged in his mouth. I went back into bedroom and removed pillow from dog bed where he...
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1 comment
Update...I ended up stepping on a fourth pin myself!
Review
Product
Reason of review
Loose sewing pins left inside the bed
Loss
$2000
Preferred solution
Let the company propose a solution
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We just had the same experience... horrible!! Wish I'd read your review first!!