Restoration Hardware Reviews

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Delivered damaged products. Failed to deliver a product. And tried to have us accept a product that was damaged

Hard to believe that you shop at a high end store that promises you high quality products for the money you are spending. The night before delivery, I received an email that one of the two matching items was damaged at the pre-delivery site. They went ahead and delivered two items. One was damaged ---and they tried to have us sign off that it was okay. When we pointed out that significant damage and missing screws - they said we would have to call RH. They said they didn't have the screws. The whole time - they were speaking in spanish (I speak spanish) and they were commenting about the delivery and said some pretty inappropriate things. I finally said Stop it --- I understand what you are saying and its not ok. I was charged three delivery fees for the three items. Customer service was horrible. numerous emails and calls -- and still not resolved. I will never buy anything from RH again. Maybe for 50% the sale price at the outlet store --- junk.
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ID
#1235480 Review #1235480 is a subjective opinion of poster.
Service
Restoration Hardware Customer Care
Reason of review
Poor customer service
New Reviewer

Restoration hardware printmakers bed and dressers

This bed is made poorly with cheap wood. I am on my 2nd replacement in 2 months time. Both sets the wood has cracked. Terrible product. Do not buy!
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ID
#1186890 Review #1186890 is a subjective opinion of poster.
Product
Restoration Hardware Printmakers Bed
Reason of review
Bad quality

Terrible customer service!

My Interior designer & I were at RH & took samples, but ordered more for a bed & a rug. Two weeks later my designer emaiked the sales associate we worked with to see where our samples were but she didn’t hear from her. The next day I returned the samples I had & I talked to the manager about not hearing from the sales person about not receiving the samples. He checked the computer & said there wasn’t an order for us but he would talk with the sales person. A week later my interior designer sent another email but had no answer from the salesperson. She called her a week later & the sales person said she was going into a meeting & would call her back. She didn’t. Then she called the manager but he made no attempt to apologize or to help my designer. I was so disgusted with their lack of customer service I wrote a letter to all four of the principles of the company. A few weeks later a had a call from a representative of the company in another state who said she would deal with this problem. At this point I told her I was not interested in buying anything from RH with such terrible customer service. She apologized but I told her it would have been better if the manager & the salesperson I dealt with would apologize. A week later I had a voice mail from the sales associate that she had my samples with no apology. This was a good laugh for my designer & me. I will never buy any thing from RH. There are too many furnitures stores that want my business & act like they do. If I were the person who was responsible for the store manager & sales representative I would fire both of them.
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ID
#1182909 Review #1182909 is a subjective opinion of poster.
Service
Restoration Hardware Sales Representative
Reason of review
Poor customer service

Good product, AWFUL delivery company contract

Spent a LOT of money here and had issues with delivery every time. (Maybe 5 times?). One time the guys get off the truck, look at one of the items and say “yeah that’s too heavy”. Just awful prep.
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ID
#1157128 Review #1157128 is a subjective opinion of poster.
Reason of review
Problem with delivery

Inferior quality

I have shopped at restoration hardware for years, noticeably the quality is far inferior to a few years ago. I got ultra faux fur throws as gifts, they were nothing like the quality I got just 2 years ago. I am not sure if it is a money saving tactic, getting rid of the huge wasteful catalogs would probably save more money than switching to inferior vendors
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ID
#1155372 Review #1155372 is a subjective opinion of poster.
Product
Restoration Hardware Decorative Throw
Reason of review
Bad quality
Restoration Hardware no longer stocks gals of paint in their stores. I ordered 2 gallons for a bathroom remodel on 10/30/17. The original shipping time was 4-6 weeks which was fine because our contractor had other items to work on. On 12/9 my account was billed for ONE...
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ID
#1153179 Review #1153179 is a subjective opinion of poster.
Service
Restoration Hardware Shipping Service
Reason of review
Problem with delivery
Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate...
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1 comment
#1431062

We just had the same experience... horrible!! Wish I'd read your review first!!

ID
#1121325 Review #1121325 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Restoration Hardware Rug
Reason of review
Bad quality

Horrible experience

We bought all of our furniture from RH. The bill is messed up. They are missing refunds on there. They have not solved this issue eventhough we have been calling back and forth for the past 11 momths. What a waste of money.
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ID
#1113921 Review #1113921 is a subjective opinion of poster.
Service
Restoration Hardware Customer Care
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Restoration Hardware - Negative Experiences with Product and Delivery

I am currently conducting research in a litigated matter involving Restoration Hardware ( www.restorationhardware.com ). In short, I am trying to reach out to anyone, primarily in southern California, although I would be interested in talking with others, that might have had similar issues, regarding damaged products and/or delivery problems. I see multiple other complaints on this site, Pissed Consumer, but due to the limited identification and no available contact information for users, I would be grateful if anyone with a negative experience in regard to receiving damaged furniture items from the delivery would contact me. I would like for anyone willing to speak with me to call me at 949-284-**** or email me at rob@***.com.
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2 comments
#1361733

Southern Arizona and have had over 14,000.00 in *** *** purchases and damaged stuff. They are literally the worst. I will email.

#1357495

So basically you want to see how many people have the same issue to see if you can start a class-action lawsuit.

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ID
#1071076 Review #1071076 is a subjective opinion of poster.
Cons
  • Damage items
Reason of review
Damaged or defective

Restoration Hardware Customer Care Review

We order 5 sconcesand 2 of them we're obviously used; scratched and looked worn. The customer service there is the worst. I was so disappointed in getting such poorly made items. They charge a fortune and now I go on Wayfair and find RH knockoffs for 1/3 price. Will never buy from them again.
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ID
#1028621 Review #1028621 is a subjective opinion of poster.
Service
Restoration Hardware Customer Care
Reason of review
Poor customer service

TORTURING ANIMALS??

I WOULD NOT BUY EVEN A GODAMNED TOOTHPICK FROM YOU...WE HAVE SIGNED PETITIONS BANNING SALES OF FEATHERS TAKEN FROM LIVE DUCKS...WE HAVE CONTACTED MANY CONSUMER GROUPS IN THIS MATTER! YOU STINK! ANY COMPANY THAT TORTURES A HELPLESS ANIMAL IN HIS MATTER DOES NOT DESERVE OUR BUSINESS...WE HAVE MANY FRIENDS LOOKING TO BUY NEW FURNITURE AND WE HAVE SPREAD THE WORD AROUND!~BAD BAd bad bad bad bad bad bad bad cruel cruel cruel cruel unkind unkind unkind this site demands 100 words.....lousy..cruel...underhanded...cruelty to animals..expensive over-priced...losing our business...losing everyones business...wrong wrong wrong wrong hope pissed consumer does something about this...cruel/wrong!!!!!!!!!! MEAN MEAN MEAN HEARTLESS..HEARTLESS!...WRONG..
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1 comment
#1315469

No animals are tortured.

ID
#1007483 Review #1007483 is a subjective opinion of poster.
Cons
  • Cruelty to animals
Reason of review
CRUELTY TO ANIMALS..
Preferred solution
Let the company propose a solution

Restoration Hardware Shipping Service Review

Awful experience- Missing items from order Multiple items shipped damaged Still waiting on some items. Quality not what the pictures look like. Very disappointed
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ID
#993108 Review #993108 is a subjective opinion of poster.
Service
Restoration Hardware Shipping Service
Reason of review
Order processing issue
New Reviewer
I Ordered a dog bed. Unwrapped it from plastic bag inside box. Put dog bed in my bedroom. Next day my Great Dane puppy came screaming from the bedroom room with a sewing straight pin lodged in his mouth. I went back into bedroom and removed pillow from dog bed where he...
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1 comment
#1273298

Update...I ended up stepping on a fourth pin myself!

ID
#990727 Review #990727 is a subjective opinion of poster.
Product
Restoration Hardware Pet Bed
Reason of review
Loose sewing pins left inside the bed
Loss
$2000
Preferred solution
Let the company propose a solution
I was excited to finally find bedding and some other items for my baby's nursery. I had my shower and one of my friends tried shipping a gift but it failed to arrive because of some issues. She then cancelled it and bought me a gift card that was going to arrive BY...
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ID
#982572 Review #982572 is a subjective opinion of poster.
Service
Restoration Hardware Shipping Service
Reason of review
Order processing issue

Beware of Restoration Hardware

Purchased $4,000 leather sofa. Upon delivery found that legs had different color finishes, two dents with stretched leather on back, what appears to be oil spots on seat cushion, and visible scuff marks in several locations. Upon contacting customer service told could not replace because sofa type discontinued ( no prior notice of this), and best they could do is sell us new legs at $15.00 each. No price adjustment despite being unable to replace! Outrageous! Could have done better with a $500 sofa from Big Lots! Stay away from this supposedly "high end quality store" the only thing high end about it is the price!
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ID
#975449 Review #975449 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Let the company propose a solution