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Restoration Hardware Shipping Service Review

Awful experience- Missing items from order Multiple items shipped damaged Still waiting on some items. Quality not what the pictures look like. Very disappointed
2.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#993108
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I Ordered a dog bed. Unwrapped it from plastic bag inside box. Put dog bed in my bedroom. Next day my Great Dane puppy came screaming from the bedroom room with a sewing straight pin lodged in his mouth. I went back into bedroom and removed pillow from dog bed where he...
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tiffanylg
tiffanylg

Update...I ended up stepping on a fourth pin myself!

2.5
#990727
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I was excited to finally find bedding and some other items for my baby's nursery. I had my shower and one of my friends tried shipping a gift but it failed to arrive because of some issues. She then cancelled it and bought me a gift card that was going to arrive BY...
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#982572
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Purchased $4,000 leather sofa. Upon delivery found that legs had different color finishes, two dents with stretched leather on back, what appears to be oil spots on seat cushion, and visible scuff marks in several locations. Upon contacting customer service told could...
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1.9
Product
#975449
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While the design elements are excellent, I cannot say that the quality is up to snuff. I ordered a duvet cover and didn't realize (before I could have returned it) that it was a 'off' size. I learned this when I went on the search for a duvet insert. Be advised: if you...
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Product
#970397
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Spent a lot of money with RH over the years including a large order recently. One item (bed spread) fell apart at the seams (literally) within a short period of time. In looking more closely at the stitching, it is clear that this was a poorly made, though expensive,...
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1.8
I liked
  • In-store staff
I didn't like
  • Refund and replace policy
  • Product workmanship
  • Support
#966767
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Their designer at Houston Gallery lied to us that we should place the order right away when we just first visited the shop. The reason is in case they discontinued the item we want. It is not something cheap. It cost us $16,000. The designer told us not to worry...
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1.5
I liked
  • Design is beautiful
I didn't like
  • Dishonest designer
  • Did not seem to care
  • Promise to call back but never happen
#941471
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Restoration Hardware - Printmaker's queen size storage bed
Restoration Hardware - Printmaker's queen size storage bed
The bed squeaks loudly whenever you roll over. It looks like there are notches for slats that would stabilize the bed but no slats were installed. We sent photos to RH. They sent bed assembly instructions which showed the bed boards running horizontally rather than...
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2.6
I liked
  • Beautiful design
  • Furniture and bed linens
I didn't like
  • Quality
  • Did not seem to care
#907086
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My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowledgeable. We were able to select the furniture and fixtures to completely revamp 3 rooms in our home without the normal anxiety attendant with...
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5.0
I liked
  • Extremely happy with products and staff
#903677
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We were told that dinning chairs we ordered were custom made and will be ready to be shipped by end of July. When we wanted to change the order 2 weeks after placing the order, the in-store sales rep informed us that products were ready to be shipped so couldn't make...
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1.3
I liked
  • Beautiful design
I didn't like
  • Telephone customer service
  • Did not seem to care
  • Delivery service
#895375
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