Unclaimed
Restoration Hardware
Reviews and Complaints
250K
CLAIMED LOSSES
259
TOTAL REVIEWS
110K
PAGE VIEWS
3
ISSUES RESOLVED
Restoration Hardware Reviews
New Reviewer
Leather sofa less than 2 years old coming apart
I am requesting that RH repair a tear in the leather sectional sofa I purchased less than two years ago. RH does not offer a standard warranty based on their contention that their products are quality luxury items, and I believe the logic from there is that there will not be any defects or issues needing repairs, etc. A small corner of the sectional that I purchased is coming undone. It appears as if it was not properly sewn to begin with on the actual sofa underneath the cushion. RH will not agree to have this repaired.
ID
Location
Richmond, Virginia
Pros
- No pros
Cons
- Poor quality
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Restoration Hardware to Repair the Sofa
NO MORE 50 POUND CATALOGS!!!!
It’s outrageous that RH is tone deaf regarding issues related to waste of natural resources by shipping out thousands of unsolicited and HUGE catalogs. Further, it places a burden on those employees who have to lift and delver these mammoth icons of paper waste. Has this company never heard of online catalogs for INTERESTED customers. Many of our neighbors have voiced the same complaints. Today I received yet another of these unwanted behemoths, ironically on the day when millions of students and others worldwide are rallying for meaningful action on CLIMATE CHANGE!! Become a responsible corporate citizen, RH. It’s overdue. NO MORE CATALOGS!!!!
ID
Location
Chevy Chase, Maryland
Silk organza curtains destroyed after 2 years
Shredded and torn by the sun. RH won’t replace!
ID
Location
Hallandale Beach, Florida
New Reviewer
Disappointing product, worse customer service
Purchased the Dutch Industrial coffee table in espresso about 12 months ago. The finish has worn horribly. I have had many coffee tables and other tables in my life and I know how to use furniture gently. However this table is clearly made for looking at, not living...
View full review
1 comment
MattD78
#1712821
"an unfriendly rep who proceeded to tell me that the damage in the photos I sent was 'customer inflicted'." Because those circles in the photos were clearly caused by glasses not being placed on coasters. Meaning that whoever in your family put those glasses down inflicted that damage.
It even tells you in the product details the wood is unfinished. Why would you put glasses with no coasters down on unfinished wood?
ID
Pros
- Design is beautiful
Cons
- Refund and replace policy
- Support
Reason of review
Poor customer service
Preferred solution
Send someone to repair the finish at the company’s expense
New Reviewer
No replacement parts for faucets
I bought a faucet and I needed a replacement part because it was dripping after 3 years they answered me i have to buy the whole faucet again ($850). Do not buy from this company. I went to the plumbing supply and these parts do nt exist.
1 comment
ID
Location
Yonkers, New York
Reason of review
Bad quality
New Reviewer
HORRIBLE Corporate Customer Service
I have ordered over $25,0000 worth of furniture over the past year and have had HORRIBLE customer service, especially the corporate customer service. One of the corporate customer services representatives, Joe, told me I COULD NOT add to my current order (where the...
View full review
1 comment
MattD78
#1536656
First, having worked for Restoration Hardware myself, you generally cannot add to an order. Yes, this is all about delivery fees but not just about charging more of them there is a lot that goes in to it.
Sometimes yes we can add to an order, it is however discouraged. Also "My husband shared this egregious event with the President of Restoration Hardware and received NO RESPONSE." Bwa-ha-ha-ha-ha!
ID
Service
Restoration Hardware Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Horrible quality, no installation instructions
I had the misfortune of dealing with Restoration Hardware bathroom faucets and mirrors on a remodel project for a customer. While the items may look snazzy, they are made so poorly that it is nearly impossible to install them properly. It took more than double the amount of time it should to put them in and I am concerned that there are going to be future problems. I have been a licensed contractor for 30+years and I have an excellent reputation. If this job blows up, RH is going to refuse to admit it's the fault of their product and I cannot afford to replace $2000 worth of overpriced crap if/when it doesn't work.
ID
Product
Restoration Hardware Faucet
Reason of review
Bad quality
Delivered damaged products. Failed to deliver a product. And tried to have us accept a product that was damaged
Hard to believe that you shop at a high end store that promises you high quality products for the money you are spending. The night before delivery, I received an email that one of the two matching items was damaged at the pre-delivery site. They went ahead and delivered two items. One was damaged ---and they tried to have us sign off that it was okay. When we pointed out that significant damage and missing screws - they said we would have to call RH. They said they didn't have the screws. The whole time - they were speaking in spanish (I speak spanish) and they were commenting about the delivery and said some pretty inappropriate things. I finally said Stop it --- I understand what you are saying and its not ok. I was charged three delivery fees for the three items. Customer service was horrible. numerous emails and calls -- and still not resolved. I will never buy anything from RH again. Maybe for 50% the sale price at the outlet store --- junk.
ID
Service
Restoration Hardware Customer Care
Reason of review
Poor customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRestoration hardware printmakers bed and dressers
This bed is made poorly with cheap wood. I am on my 2nd replacement in 2 months time. Both sets the wood has cracked. Terrible product. Do not buy!
ID
Product
Restoration Hardware Printmakers Bed
Reason of review
Bad quality
Terrible customer service!
My Interior designer & I were at RH & took samples, but ordered more for a bed & a rug. Two weeks later my designer emaiked the sales associate we worked with to see where our samples were but she didn’t hear from her. The next day I returned the samples I had & I talked to the manager about not hearing from the sales person about not receiving the samples. He checked the computer & said there wasn’t an order for us but he would talk with the sales person. A week later my interior designer sent another email but had no answer from the salesperson. She called her a week later & the sales person said she was going into a meeting & would call her back. She didn’t. Then she called the manager but he made no attempt to apologize or to help my designer. I was so disgusted with their lack of customer service I wrote a letter to all four of the principles of the company. A few weeks later a had a call from a representative of the company in another state who said she would deal with this problem. At this point I told her I was not interested in buying anything from RH with such terrible customer service. She apologized but I told her it would have been better if the manager & the salesperson I dealt with would apologize. A week later I had a voice mail from the sales associate that she had my samples with no apology. This was a good laugh for my designer & me. I will never buy any thing from RH. There are too many furnitures stores that want my business & act like they do. If I were the person who was responsible for the store manager & sales representative I would fire both of them.
ID
Service
Restoration Hardware Sales Representative
Reason of review
Poor customer service
Good product, AWFUL delivery company contract
Spent a LOT of money here and had issues with delivery every time. (Maybe 5 times?). One time the guys get off the truck, look at one of the items and say “yeah that’s too heavy”. Just awful prep.
ID
Reason of review
Problem with delivery
Inferior quality
I have shopped at restoration hardware for years, noticeably the quality is far inferior to a few years ago. I got ultra faux fur throws as gifts, they were nothing like the quality I got just 2 years ago. I am not sure if it is a money saving tactic, getting rid of the huge wasteful catalogs would probably save more money than switching to inferior vendors
1 comment
ID
Product
Restoration Hardware Decorative Throw
Reason of review
Bad quality
Restoration Hardware customer service is a joke
Restoration Hardware no longer stocks gals of paint in their stores. I ordered 2 gallons for a bathroom remodel on 10/30/17. The original shipping time was 4-6 weeks which was fine because our contractor had other items to work on. On 12/9 my account was billed for ONE...
View full review
ID
Service
Restoration Hardware Shipping Service
Reason of review
Problem with delivery
100,000 spent at RH and terrible experience
Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate...
View full review
1 comment
PissedConsumer1431062
#1431062
We just had the same experience... horrible!! Wish I'd read your review first!!
ID
Location
Chicago, Illinois
Product
Restoration Hardware Rug
Reason of review
Bad quality
Horrible experience
We bought all of our furniture from RH. The bill is messed up. They are missing refunds on there. They have not solved this issue eventhough we have been calling back and forth for the past 11 momths. What a waste of money.
ID
Service
Restoration Hardware Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Restoration Hardware
Both of my bathroom faucets from Restoration Hardware have problems with the handle valves to turn on and off the water. The parts must be plastic inside and are junk! Not happy!