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We were told that dinning chairs we ordered were custom made and will be ready to be shipped by end of July. When we wanted to change the order 2 weeks after placing the order, the in-store sales rep informed us that products were ready to be shipped so couldn't make...
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1.3
I liked
  • Beautiful design
I didn't like
  • Delivery service
  • Telephone customer service
  • Did not seem to care
#895375
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I couldn't agree with the OP more. I ordered an expensive Restoration Hardware "French Academie iron bed with footboard" in a Cal King size. This was one of the worst products I have ever purchased. The cross bars provided NO support to the actual box springs. The...
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1.0
I didn't like
  • Quality
#891072
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Restoration Hardware - Review in Furniture and Decor category from Norristown, Pennsylvania
Bought a $2000 dining table and after four years and one move the mechanics to take it apart to allow it out the door busted. Called RH and they had no idea anything about the furniture they are even selling! It took 4 days and an email for them to send the mechanics...
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MattD78
MattD78

Why would you ask for a partial refund of a table you've had for four years?!

2.3
#877717
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Restoration Hardware Metal Madeleine Chair Review

Restoration Hardware
#790016
We But a metal chairs and we love them.
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Furniture Review

Restoration Hardware
#593270
Can't take gray anymore!!!!! Please give us some color to the depressing look alike rooms. I'm begging!
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King Size Bed Review

Restoration Hardware
#563632
1.5
Details
We have purchased king size bed 2 weeks ago After promises on delivery and cancelations and fake excuses...we contacted the store and they were no help! Delivery service is the worse! For a high end store, their reputation is being shattered by poor delivery service!!
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Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Website
Restoration Hardware - Simple Review #1403274105
1/1

Curtains With Issues Review

Restoration Hardware
#500171
Paid $35 to return the 17-lb Source Books to RH's HQ. received made-in-India "baby and Child" curtains with issues.
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I have both the coffee table and dining table in the Black Acacia Finish (about 1 year). Both pieces of furniture finishes have white spots where the paint has chipped off or where pieces of the wood have "popped" up and flaked off, because of the deep groove finish...
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I liked
  • Design is beautiful
I didn't like
  • Quality
#872493
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The Royal Naval mirror medicine cabinet appears to be a well made product but the install instructions are disappointing. Is it too much to ask when spending $500 on a mirror for RH to take the time to put together decent instructions? The product is made overseas...
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#869757
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It is now June 7, 2016 and since 2015 I’ve been trying to work with Restoration Hardware and the company that issues their credit card, Comentity Bank to resolve a billing error on my credit card statement with no avail. The fact that I’m still being charged $858 for...
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Anonymous
Miss Edye 478

Well I'll never go there again. I don't like the way that sounds. Besides, how much taupe on taupe can you stand? It's as though they are perpetrating a great hoax on us all....

Anonymous
Dani

At my local store today, I showed the manager that two identical items were priced differently. He said both items would be the higher price. Higher price. Ive never had that ...

1.0
#861772
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RH showroom is beautiful but that's where the 'nice' rating stops. The customer service phone support is useless- I was on hold for 30 minutes with zero solution. For more than 10 years, I have purchased linen curtains that are meant to literally last a lifetime....
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MattD78
Anonymous

"I have purchased linen curtains that are meant to literally last a lifetime. Restoration Hardware policy implies that they are only meant to last a few years."I can tell you ...

1.2
#856019
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For Christmas 2014, I had ordered 14 faux fur blankets online and feverishly attempted to make sure that each one had its own box with a ribbon for a holiday gift. I was extremely specific with my order and called the customer service to follow up. The customer...
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1.3
#834480
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Restoration Hardware - RH canceled my orders.
I have ordered so many items from RH and almost every single item I have gotten has been damaged or has a defect and I have complained to RH about my problems with damaged products and waitin at home for the delivery company and never shows up no one calls to tell me...
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Anonymous
Anonymous

RH hasn't gave me my refund for the damage items that were never delivered contacted RH credit card to let them know and RH hasn't done anything to fix the issue at all and wo...

Anonymous
Anonymous

Letter from Loss Prevention Dept. says it all....just saying.

1.6
I liked
  • Beautiful design
I didn't like
  • Delivery service
  • Quality
  • Damage items
#832866
Reply to reviews
I'll preface this post by saying that we bought our entire dining room from RH that we love, but took about 6 months and 2 mistakes for them to actually get it right. I was disappointed in their mistakes and the timing of how long it would take for us to get 8 chairs,...
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Anonymous
Anonymous

Please contact the Corporate Office at 866-547-3364. We are truly embarrassed for this awful experience and would love to make this right for you.

I didn't like
  • Quality
#770806
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