I was appalled that you would send your latest obnoxious grouping of catalogues and who knows how much money u spent sending UPS. I don't care if it is recycled. My family also received this. And we will never shop at your store again.i assume you are flooded with this...Read more
I ordered a couch in May with the expected delivery date of August 15th. I now receive email updates every 2 weeks with a notification that my couch is delayed - now it is out to Nov 20th. I put a 50% non-refundable deposit down when I placed the order. So now of...Read more
Purchased a $3,000 chandelier which only came with a 2 foot chain. I then ordered an ext chain (2 feet) for an addtional 100 dollars. Now its back ordered for more than a month... Poor customer service Poor planning Poorly run company Expensive Won't shop here again...Read more
I ordered two French Column Glass Floor Lamp Polished Nickel. The first one I opened had both CF bulbs broken with glass and mercury contaminating me, my dining room and the lamps. I contacted your customer service representative at 8:06 AM MT , first Heather then the...Read more
Ordered some bookshelves from Restoration Hardware in November - delivery took place 2.5 months later, in January. The delivery guys were not very professional, and we discovered only after they had left that one shelf bracket was missing. Called R.H. customer...Read more
Ordered dining table, chairs and bed. Three months later we have been delivered two of the wrong chairs, a broken table and are still missing the rest of the chairs and our bed. Have spent countless hours on the phone with customer service regarding broken chairs,...Read more
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