State: Colorado Clear all filters (6 of 228 reviews match)
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I was appalled that you would send your latest obnoxious grouping of catalogues and who knows how much money u spent sending UPS. I don't care if it is recycled. My family also received this. And we will never shop at your store again.i assume you are flooded with this...
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MattD78
MattD78

First, RH will not make an apology. They are a catalog order company and so they rely on their catalog and expect their customers to use them. They do not expect or want their...

#506534
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I ordered a couch in May with the expected delivery date of August 15th. I now receive email updates every 2 weeks with a notification that my couch is delayed - now it is out to Nov 20th. I put a 50% non-refundable deposit down when I placed the order. So now of...
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Anonymous
Keep at them

They will refund your 50% if you keep at them (though honestly you shouldn't have to). Ask for a supervisor and if that does not work tell them you will go to corporate. Make ...

#452274
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Purchased a $3,000 chandelier which only came with a 2 foot chain. I then ordered an ext chain (2 feet) for an addtional 100 dollars. Now its back ordered for more than a month... Poor customer service Poor planning Poorly run company Expensive Won't shop here again...
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Anonymous
***fused ***sumer

Didn't it say in the item description how long the chain was when you ordered it initially?

#436380
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I ordered two French Column Glass Floor Lamp Polished Nickel. The first one I opened had both CF bulbs broken with glass and mercury contaminating me, my dining room and the lamps. I contacted your customer service representative at 8:06 AM MT , first Heather then the...
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Anonymous
Research Rebound

The lamp in question uses either two 100W standard bulbs or two 23W CFL bulbs. "CFLs, like all fluorescent lamps, contain mercury[52][53] as vapor inside the glass tubing....

Anonymous
alq

What a crock! Get real!

#418285
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Ordered some bookshelves from Restoration Hardware in November - delivery took place 2.5 months later, in January. The delivery guys were not very professional, and we discovered only after they had left that one shelf bracket was missing. Called R.H. customer...
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#408833
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Ordered dining table, chairs and bed. Three months later we have been delivered two of the wrong chairs, a broken table and are still missing the rest of the chairs and our bed. Have spent countless hours on the phone with customer service regarding broken chairs,...
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Rob_2017
Rob_2017

I am currently conducting research in a litigated matter involving Restoration Hardware ( www.restorationhardware.com ). In short, I am trying to reach out to anyone, primaril...

#329661
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