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Restoration Hardware - Printmaker's queen size storage bed
Restoration Hardware - Printmaker's queen size storage bed
The bed squeaks loudly whenever you roll over. It looks like there are notches for slats that would stabilize the bed but no slats were installed. We sent photos to RH. They sent bed assembly instructions which showed the bed boards running horizontally rather than...
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2.6
I liked
  • Beautiful design
  • Furniture and bed linens
I didn't like
  • Quality
  • Did not seem to care
#907086
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Restoration Hardware - Review in Furniture and Decor category from Norristown, Pennsylvania
Bought a $2000 dining table and after four years and one move the mechanics to take it apart to allow it out the door busted. Called RH and they had no idea anything about the furniture they are even selling! It took 4 days and an email for them to send the mechanics...
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MattD78
MattD78

Why would you ask for a partial refund of a table you've had for four years?!

2.3
#877717
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Restoration Hardware - RH canceled my orders.
I have ordered so many items from RH and almost every single item I have gotten has been damaged or has a defect and I have complained to RH about my problems with damaged products and waitin at home for the delivery company and never shows up no one calls to tell me...
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Anonymous
Anonymous

RH hasn't gave me my refund for the damage items that were never delivered contacted RH credit card to let them know and RH hasn't done anything to fix the issue at all and wo...

Anonymous
Anonymous

Letter from Loss Prevention Dept. says it all....just saying.

1.6
I liked
  • Beautiful design
I didn't like
  • Delivery service
  • Quality
  • Damage items
#832866
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Restoration Hardware Drapery Panels Review from Stoneham, Massachusetts
Don't buy curtains from the Restoraton Hardware Outlet. They are so uneven. The curtains are suppose to be 84 inches long. In reality, they range from 83-1/2 to 85-1/2. The Ivory curtains also look yellow in the light. You can't return items to the store either...
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MattD78
MattD78

Hence why the curtains were sold in an outlet store, because they were defective. That's why they are Final Sale in an outlet store and cannot be returned, because they are it...

1.0
#754349
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Restoration Hardware - Dining Table Lasted 3 Months w/ No Use
We ordered the grand ballaster table for our dining room after the first table we ordered from them (17th Century French Montasery) arrived in horrible shape (massive scuff down the top of the table). Well, this one also arrived damaged, but the scuff was minor enough...
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13fsport
13fsport

I have had the same experience with RH they keep sending me damage items and pretty much tells me it's my fault and now I have complained so many times and told them what I th...

Anonymous
Anonymous

I had the same experience with the same table. I had 3 and all of them eventually started to crack around the edges of the table. The last one I received the table legs were a...

1.8
#566909
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Restoration Hardware - Paid $16,000 for furniture that has been delayed 10 months!!!!
Restoration Hardware - Paid $16,000 for furniture that has been delayed 10 months!!!!
I ordered the Costa Collection (and yes almost the entire collection) and ordered two chairs, two chase, tables etc... Spent about $16,000 on just this collection and order alone. This order was placed March 2014 and was promised by end of April 2014.... It is...
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2.7
I liked
  • In-store sales agent
  • Design is beautiful
I didn't like
  • Telephone customer service
  • Order pushed 5 times
  • No reason why
#560146
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Restoration Hardware - WOW 2nd-3rd time and still sending damaged goods
Restoration Hardware - WOW 2nd-3rd time and still sending damaged goods
we ordered kitchen chairs to compliment our already 30k+ in RH spending in the past few years and they arrived damaged, which they were package poorly and we kindly sent for new ones. The next shipment arrived in a box that looked like my kids had made a fort and let...
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#446701
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Restoration Hardware - Damaged table and repeat problems
In October 2012, we purchased a dinning table and chairs. The table was delivered with a large splinter and the table chairs were the wrong color. After speaking with RH's customer service, they delivered 4 side chairs which were the correct color and scheduled to...
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#391486
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Restoration Hardware - Since when did all these French artisan Furniture makers live in CHINA!
The shipping label said it all. Disappointed that I hadn't purchased European made furniture let alone at least American made. $440 ($100 off the normal $550) + 125 for shipping + 35.75 in Texas sales tax. Then after two weeks for delivery I see that I dropped 600...
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Anonymous
SandiBeach22

We ordered 3 chandeliers and couldn't believe it! Just delivered 2 of the clear base floor lamps today and had no idea the wire is just left there running down the clear glas...

Anonymous
RW

They never said the items were made in France/Italy/etc. They said the designer of the item was from that country.

#341826
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Restoration Hardware - Simple Review #1403274105
1/1

Curtains With Issues Review

Restoration Hardware
#500171
Paid $35 to return the 17-lb Source Books to RH's HQ. received made-in-India "baby and Child" curtains with issues.
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