
Restoration Hardware
Reviews and Complaints
Restoration Hardware Reviews
Ordered two cloches they were to be delivered in March, but now April 6, now they don't even know!
- Terrible customer service
- Quality
- Wherehouse customer response
I won't purchase anything again from Restoration Hardware either. I bought a scrabble game for the wall.
And the shipping was 199.00. I couldn't believe it!
They have a lost my business !!!
- Terrible customer service
- Telephone customer service
- Beautiful design
- Quality
Restoration Hardware - Lampshade Review from Penticton, British Columbia
Restoration Hardware - Crib Review from Bellflower, California
Our experience was the same. Unfortunately RH does not allow for on-site reviews (because they know that their sales will tank), nor do the have a social media presence, allowing customers to voice their concerns publicly.
They have zero accountability for selling overpriced garbage and their customer service is a joke.
People continue to shop here purely based on image and to say "I went to RH".
Personally, I will never even think about stepping foot in another one of their stores.
They can continue to send me their ridiculous catalogs, for the sole purposes of me being able to use them as decor inspiration, and then buying similar pieces elsewhere.
I want to take every piece of furniture in my house that is from RH and light it on fire in my yard. That is how much I now despise this company.
And good luck getting their attention with these reviews. They don't read them, nor do they respond to them.
Purchased a couch. Terrible overall quality.
- Quality
- Customer service
- Quality
Furniture Review
Restoration Hardware - Drawer File Cabinet Review from Lake Elsinore, California
Maybe they wait to get an order before they contract for its production
Replacements parts for restoration hardware
Restoration Hardware Nightma
The most horrible experience
When you return an item to a brick and mortar store with RH the item can sit there for anywhere from 1-2 weeks. The warehouse has no way of knowing if you returned the items.
Yes, the store knows, but they have no way to contact the warehouse and say "Mr. so-and-so's items were returned issue a credit". So what happens is the items sit in the store until the store has enough to ship back to the warehouse which again can be 1-2 weeks. Then the items sit in likely a backlog of other returns until processed.
Then a credit is issued which can take 3-5 business days.
So you can either pay the return shipping directly to the warehouse which ensures they get the items quickly and your credit is processed asap, or you can take the items to a store and contact customer service to have them confirm the return and issue the credit. But if you don't want to pay the return shipping and leave it to RH to just do it, they are going to do it at their leisure.
- Sales agent in-storenot her fault
- Wherehouse customer response
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CRIBS BY LAW HAVE TO HAVE THE STICKERS. THEY ARE NOT TO BE REMOVED.