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I purchased a bed frame from Restoration Hardware. $2,000 and 2 weeks later, the bed arrived at my home without any of the hardware. After spending over a half hour on the phone with their "customer service" department, I was told I would have to wait a month to...
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Review
#769253 Review #769253 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Did not seem to care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Restoration Hardware in Woonsocket, Rhode Island - Broken dishes

What a company they charge my credit card ship me damaged good then won't send me the replacements until some sort of credit process happens. Meanwhile I'm charged for the goods and they wait until they are ready. Awful! They are the worst. This is my second bad experience. Don't buy from them. They are not customer oriented !!! And they tell me ther is nothing they can do. We are ts.king about a $27 credit. A big company Ike that can't eat the $27.
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Review
#755994 Review #755994 is a subjective opinion of poster.
Reason of review
Poor customer service
1.9
Details
I am a first time customer of RH and I wish I had looked into the company prior to purchase. I am having an issue with the Large Library Media I purchased Nov. 1 2015. I was told it would be a 3 wk wait for delivery. At three weeks I called to inquire and was told it...
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2 comments
Anonymous
#1093396

Why do you say you can't get your money back? Do a charge back on your card for item not received.

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Review
#754573 Review #754573 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
Restoration Hardware Drapery Panels Review from Stoneham, Massachusetts
Don't buy curtains from the Restoraton Hardware Outlet. They are so uneven. The curtains are suppose to be 84 inches long. In reality, they range from 83-1/2 to 85-1/2. The Ivory curtains also look yellow in the light. You can't return items to the store either...
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1 comment
MattD78
#1149667

Hence why the curtains were sold in an outlet store, because they were defective. That's why they are Final Sale in an outlet store and cannot be returned, because they are items with defects and sold as is.

Review
#754349 Review #754349 is a subjective opinion of poster.
Reason of review
Bad quality
I wrote the problem with the warm white sconces that talked about the advertised sale price that RH would not honor. I wanted to add that I received an email from a representative of RH yesterday. She had reviewed the messages and apologized on behalf of RH for not...
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Review
#713795 Review #713795 is a subjective opinion of poster.
Reason of review
Good customer service
Every time I order from RH they say they have the items in stock. Then, after a few weeks pass, they let me know that the items are no longer in stock and that I can expect delivery in a couple of months. A couple of months pass and then they let me know that it will...
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Review
#709516 Review #709516 is a subjective opinion of poster.
Reason of review
Order processing issue
I liked the look of the "warm white sconce," and ordered one to see if it was as advertised. It wasn't. Although whites vary a lot the picture shown several times was that of a true/cool white. My sconce was a pale yellow and when I asked if this was an anomaly, or...
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Review
#707962 Review #707962 is a subjective opinion of poster.
Reason of review
Pricing issue
I bought a new couch from this rotten company. It was delivered and had a horrible smell. I called them to pick it up, pick up was scheduled for next day at 12:00 2:30. Driver called at 2:00 said he was running 1/2 hour late. 3 hours later still no phone call. I called...
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Review
#707491 Review #707491 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.0
Details
Ordered chairs - 4 out of six were completely broken after 3 attempted shipments. Attempting to return - but RH do not make that easy either - including nonsense about having to return samples to the store. Avoid at all cost. Poor quality - *** service - I work for...
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1 comment
Anonymous
#1060915

that's interesting I just had one of the leg snap off of my chairs...not some sort of glued even sure if its real wood...I think it looks like some sort of glued composite

Review
#702360 Review #702360 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$800
1.5
Details
WE have bought over $20,000.00 from Restoration Hardware. I love the look, but it sure has been rocky. First we ordered the bar stools at $300 each and we ordered 5 you'd think they'd be great. Well all of the feet at the bottom have rust. WE had 2 chairs to sit on...
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1 comment
Anonymous
#1759601

Sorry to hear you had such a bad experience. Agree that RH has issues delivering with delivering everything correctly.

However, in the end they always get it right. We have $100k worth of RH furniture and they have consistently gone the extra mile every time to make sure we are 100% satisfied including things like replacing worn couch pillow free a few years later.

Review
#698523 Review #698523 is a subjective opinion of poster.
Pros
  • Beautiful design
  • In-store sales agent
Cons
  • Wherehouse customer response
  • Terrible customer service
  • Quality
Reason of review
Bad quality, poor customer service and long delays
Preferred solution
Let the company propose a solution