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Every time I order from RH they say they have the items in stock. Then, after a few weeks pass, they let me know that the items are no longer in stock and that I can expect delivery in a couple of months. A couple of months pass and then they let me know that it will...
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#709516
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I liked the look of the "warm white sconce," and ordered one to see if it was as advertised. It wasn't. Although whites vary a lot the picture shown several times was that of a true/cool white. My sconce was a pale yellow and when I asked if this was an anomaly, or...
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#707962
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I bought a new couch from this rotten company. It was delivered and had a horrible smell. I called them to pick it up, pick up was scheduled for next day at 12:00 2:30. Driver called at 2:00 said he was running 1/2 hour late. 3 hours later still no phone call. I called...
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#707491
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Ordered chairs - 4 out of six were completely broken after 3 attempted shipments. Attempting to return - but RH do not make that easy either - including nonsense about having to return samples to the store. Avoid at all cost. Poor quality - *** service - I work for...
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Anonymous
Anonymous

that's interesting I just had one of the leg snap off of my chairs...not some sort of glued even sure if its real wood...I think it looks like some sort of glued composite

1.0
#702360
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WE have bought over $20,000.00 from Restoration Hardware. I love the look, but it sure has been rocky. First we ordered the bar stools at $300 each and we ordered 5 you'd think they'd be great. Well all of the feet at the bottom have rust. WE had 2 chairs to sit on...
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1.5
I liked
  • Beautiful design
  • In-store sales agent
I didn't like
  • Terrible customer service
  • Quality
  • Wherehouse customer response
#698523
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I love the expensive floor fans that I purchased over ten years ago from Restoration Hardware and I would like to take good care of them. The RH store near me has closed. When I called or information about where to take the fans for service, they refused to give...
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#693704
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I ordered 2 nightstands and a very large heavy chest from RH. The sales people in the store are courteous and very knowledgeable..But that good feeling stops there at the door. The chest is probably 400 lbs and large and bulky. The joke of a delivery company they...
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2.3
I didn't like
  • Wherehouse customer response
  • Quality
  • Terrible customer service
#683402
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Purchased a bathroom vanity cabinet and marble top. After receiving a defective marble top it was re-ordered and this time I received a broken backsplash. Upon re order I finally received a marble top and backplash that was all in one piece only to discover the basin...
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1.0
I liked
  • Beautiful design
#681313
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I purchased $8k worth of furniture from the Winter Park FL location. The next day, I woke up to do some research on how to care for my dream couch. Instead, I came across this website. I read horrible review, after horrible review for a few hours. Needless to say, I...
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Anonymous
Anonymous

Sounds like you work for "Lexington" furniture. Too bad.

3.7
Bogot, Distrito Especial
#659791
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The customer service rep I spoke with was incredibly rude about an item I had already purchased but have yet to receive, which customer service claims will be a different size than the website lists. She couldn't answer a simple question about the dimensions and was...
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3.3
I didn't like
  • Telephone customer service
  • Terrible customer service
#655510
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