WE have bought over $20,000.00 from Restoration Hardware. I love the look, but it sure has been rocky. First we ordered the bar stools at $300 each and we ordered 5 you'd think they'd be great. Well all of the feet at the bottom have rust. WE had 2 chairs to sit on before they arrived. So I called and complained, they were more than willing to replace all of them. But I said, shouldn't we make sure first that the new ones don't have the same issue. I own my own business and I know how expensive shipping is, so I figured, I'd be nice and not have them replace all 5 if the next 5 have the same issue. So we agreed to replace 2 of the 5. They picked up the two I was returning, charged me for the two I was having shipped. (to this day I still can't tell if I have been overcharged with all the exchanges we've made) The two new ones arrive an sure enough they too have rust on the feet. So since I really loved the look, I said what the heck and kept them. Then we ordered 2 beds (king size) one for the master, and one for the guest room. Our bed came in just fine, so I'm thinking ok, first experience is just a fluke. Well the second bed arrived some time later and the center support boards didn't fit. No big deal, they left the bed here and ordered an replacement. Again, not sure everything was charged correctly, I've yet to have the time to review it all since we still aren't done. So before all of this furniture arrives, I have gone to the store and ordered a rug, a custom couch, a Library chair and ottoman and some other tables. Well the second bed shows up, I have my 82 year old parents coming to stay and am grateful that the guest room will have a bed. Well it too arrives and the center supports again are too short. Luckily, the very nice delivery man, uses some of our tools and we screw the two center supports together to make it work. They need to give that man a raise! Anyway, the couch comes in and the rug all is well. I see a sale so I buy a side table. I have the base but not stone top, have had the base for months. It is really hard to use a side table with out a top! And it looks really silly in your living room too! So finally, I fire off an email, I get a lovely email back saying they will get back to me by the 10 of September. I haven't heard a thing. So now it has been 4 months of a side table without a top. Here is my bottom line on all of this. The people they have in the stores or at least the ones we worked with are great. The furniture is really cool, but quality isn't what your paying for, rusted metal is only going to continue to rust. And rust is a weakness. When I called customer service, the really nice lady was helpful, but its not her company and so I'm sure the word never got passed up that they have a problem with the manufacture. It is in India by the way, not that this is a problem, but if I were buying from this supplier, we'd have a little come to Jesus meeting about quality. How you continue to send out a product that doesn't work I don't know. As for quality time will tell. Bottom line, if you love the look, just be prepared to deal with constant returns and issues. And you'll never really know how much you've paid until you sit down and do all of the addition and subtractions when your buying this much furniture. I just hope it last enough years to get my money's worth!