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Months ago I ordered many items from Restoration Hardware and each time I did I asked NOT to be placed on any email or mailing lists. That did not stop them. I received a flood of emails and catalogues at my doorstep. I have called and emailed asking to please be...
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Anonymous
Anonymous

They continue to send us stacks of catalogs as well, after they have put us through sheer *** over the past 6 months with sending us damaged tables multiple times. I look at i...

1.2
#643967
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i purchased thousands of dollars worth of the outdoor Antibes furniture and within one year every piece was peeling. It looks awful. REstoraton Hardware (Richmond VA) told me at the time they hadn't had any similar complaints. I then happened to visit the outlet...
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Anonymous
Dissatisfied RH Customer

I have had the same experience with my set of Antibes furniture. Peeling paint and finials that pop off for no apparent reason. Needless to say, I will never purchase furnitur...

#643235
Reply to reviews
Assuming the furniture we are ordering from Restoration Hardware is being delivered from here...otherwise, this is a general Restoration Hardware review about their furniture and service. To preface, in my opinion, people who write reviews often do so to set out with...
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2.8
I liked
  • Furniture and bed linens
#635986
Reply to reviews
Have waited over a month for a refund check that was sent to wrong address after specifically stating the billing address was a house that was closing on sale . I even called customer service to remind them to send check to my current shipping address . Customer...
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2.5
#628430
Reply to reviews
I am a physician who as an anniversary gift for my wife bought her a dining room set from Restoration. Order #10267180 Belgian Slope Arm Slipcovered Armchair Belgian Ladderback Upholstered Side Chair Salvaged Wood & Concrete Trestle Rectangular Dining Table...
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2.0
Pelahatchie, Mississippi
I didn't like
  • Telephone customer service
  • Order pushed 5 times
  • Wherehouse customer response
#624839
Reply to reviews
Ordered 10 Soda Fountain barstools and 5 cafe chairs. Both are breaking within 3 months of use. In fairness the company offered to send replacements, but I'm not sure it's worth it since it happened to multiple units, so it's not a "one-off" lemon situation. I went...
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#622858
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Ordered two cloches in Dec. 2014 they were to be delivered in March, but then April 6th and now they don't even know if we will get them! Nice thanks! I will NEVER buy from RH again and I will spread this to friend and family so they Don't Either!! They suck I hate...
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1.0
I didn't like
  • Terrible customer service
  • Quality
  • Telephone customer service
#620208
Reply to reviews
I have quite a bit of Restoration Hardware items in my house, faucets, pulls, towel bars & hooks. I have never purchased furniture. I was going to purchase a coffee table ottoman that is about 48" W x 28" D x 17" H (it would have fit in my husbands truck or the...
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Anonymous
Anonymous

I won't purchase anything again from Restoration Hardware either. I bought a scrabble game for the wall. And the shipping was 199.00. I couldn't believe it!They have a lost...

Anonymous
Anonymous

I wanted to buy a bath rug but the store had no sample or swatch. They told me to just buy it online and return it if I didn't like it! I pointed out I would pay over 25 dol...

1.0
I didn't like
  • Terrible customer service
  • Telephone customer service
#616876
Reply to reviews
Bought 6 metal chairs and all had sharp edges. Two had chips down to uncoated metal. Living in NYC not easy to return 6 chairs so I offered to test filing down the sharp edges myself. That worked. I returned the two chipped chairs to the showroom. The replacement...
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2.8
I liked
  • Beautiful design
I didn't like
  • Quality
#614105
Reply to reviews
Ordered a lampshade. RH sent me the wrong shade. Bought the shade just prior to moving. Shade went into storage. When I discovered it was incorrect I contacted them. Made to feel like a second class citizen. Worst service EVER! They would refund the $80 for the shade...
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1.5
#609283
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