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Assuming the furniture we are ordering from Restoration Hardware is being delivered from here...otherwise, this is a general Restoration Hardware review about their furniture and service. To preface, in my opinion, people who write reviews often do so to set out with...
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2.8
I liked
  • Furniture and bed linens
#635986
Reply to reviews
Have waited over a month for a refund check that was sent to wrong address after specifically stating the billing address was a house that was closing on sale . I even called customer service to remind them to send check to my current shipping address . Customer...
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2.5
#628430
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I am a physician who as an anniversary gift for my wife bought her a dining room set from Restoration. Order #10267180 Belgian Slope Arm Slipcovered Armchair Belgian Ladderback Upholstered Side Chair Salvaged Wood & Concrete Trestle Rectangular Dining Table...
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2.0
Pelahatchie, Mississippi
I didn't like
  • Order pushed 5 times
  • Telephone customer service
  • Wherehouse customer response
#624839
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Ordered 10 Soda Fountain barstools and 5 cafe chairs. Both are breaking within 3 months of use. In fairness the company offered to send replacements, but I'm not sure it's worth it since it happened to multiple units, so it's not a "one-off" lemon situation. I went...
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#622858
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Ordered two cloches in Dec. 2014 they were to be delivered in March, but then April 6th and now they don't even know if we will get them! Nice thanks! I will NEVER buy from RH again and I will spread this to friend and family so they Don't Either!! They suck I hate...
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1.0
I didn't like
  • Quality
  • Wherehouse customer response
  • Order pushed 5 times
#620208
Reply to reviews
I have quite a bit of Restoration Hardware items in my house, faucets, pulls, towel bars & hooks. I have never purchased furniture. I was going to purchase a coffee table ottoman that is about 48" W x 28" D x 17" H (it would have fit in my husbands truck or the...
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Anonymous
Anonymous

I won't purchase anything again from Restoration Hardware either. I bought a scrabble game for the wall. And the shipping was 199.00. I couldn't believe it!They have a lost...

Anonymous
Anonymous

I wanted to buy a bath rug but the store had no sample or swatch. They told me to just buy it online and return it if I didn't like it! I pointed out I would pay over 25 dol...

1.0
I didn't like
  • Telephone customer service
#616876
Reply to reviews
Bought 6 metal chairs and all had sharp edges. Two had chips down to uncoated metal. Living in NYC not easy to return 6 chairs so I offered to test filing down the sharp edges myself. That worked. I returned the two chipped chairs to the showroom. The replacement...
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2.8
I liked
  • Beautiful design
I didn't like
  • Quality
#614105
Reply to reviews
Ordered a lampshade. RH sent me the wrong shade. Bought the shade just prior to moving. Shade went into storage. When I discovered it was incorrect I contacted them. Made to feel like a second class citizen. Worst service EVER! They would refund the $80 for the shade...
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1.5
#609283
Reply to reviews
I spent $2000 on a baby crib and dresser, and the pieces have cheap warning stickers all over that are absolutely impossible to remove. I have literally tried everything. For that kind of money, RH should be using thick stickers that peel off easily. Seems like a small...
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Anonymous
Anonymous

CRIBS BY LAW HAVE TO HAVE THE STICKERS. THEY ARE NOT TO BE REMOVED.

#608106
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Built a brand new dream house. Decorator helping was all about the RH look and product. Research and homework indicated that we not purchase from RH, rather we were looking for more quality furniture at this stage in our lives. After much persuasion, we were more or...
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Anonymous
Anonymous

Our experience was the same. Unfortunately RH does not allow for on-site reviews (because they know that their sales will tank), nor do the have a social media presence, allow...

1.5
#603399
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