Black Acacia Finish - Does Not Hold Up

I have both the coffee table and dining table in the Black Acacia Finish (about 1 year). Both pieces of furniture finishes have white spots where the paint has chipped off or where pieces of the wood have "popped" up and flaked off, because of the deep groove finish...
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ID
#872493 Review #872493 is a subjective opinion of poster.
Location
Walnut Creek, California
Product
Restoration Hardware Table
Pros
  • Design is beautiful
Cons
  • Quality
Reason of review
Bad quality
Loss
$3500
Preferred solution
Replacement with furniture in another finish.

Review in Furniture and Decor category from Greenfield, Indiana

The Royal Naval mirror medicine cabinet appears to be a well made product but the install instructions are disappointing. Is it too much to ask when spending $500 on a mirror for RH to take the time to put together decent instructions? The product is made overseas...
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ID
#869757 Review #869757 is a subjective opinion of poster.
Location
Greenfield, Indiana

Disreputable business practices of RH and Comenity Bank

It is now June 7, 2016 and since 2015 I’ve been trying to work with Restoration Hardware and the company that issues their credit card, Comentity Bank to resolve a billing error on my credit card statement with no avail. The fact that I’m still being charged $858 for...
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2 comments
#1296842

Well I'll never go there again. I don't like the way that sounds.

Besides, how much taupe on taupe can you stand?

It's as though they are perpetrating a great hoax on us all. Elegance does not limit itself to a single palate.

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ID
#861772 Review #861772 is a subjective opinion of poster.
Location
Norcross, Georgia
Service
Restoration Hardware Customer Care
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$858
Preferred solution
Full refund

Crib Bumper Review

Terrible costumer service. I bought a crib bumper and 5 months later it hasn't held its shape at all and folds over. Waste of money and no one cares.
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ID
#860249 Review #860249 is a subjective opinion of poster.
Location
Langley, British Columbia
Reason of review
Bad quality

DO NOT buy @ Restoration Hardware - They will rip you off

RH showroom is beautiful but that's where the 'nice' rating stops. The customer service phone support is useless- I was on hold for 30 minutes with zero solution. For more than 10 years, I have purchased linen curtains that are meant to literally last a lifetime. Restoration Hardware policy implies that they are only meant to last a few years. I always purchase no less than 5 panels of the Belgian linen panels and the sheer linen did not wear equally. The quality is questionable, the customer service lacking. Perhaps Restoration Hardware should label their products 'disposable"? "Me thinks NOT"! Do not buy from Restoration Hardware... they will rip you off.
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1 comment
#1167274

"I have purchased linen curtains that are meant to literally last a lifetime. Restoration Hardware policy implies that they are only meant to last a few years."

I can tell you RH does not have a warranty policy.

They simply 'stand behind their products'. If they feel those drapes are only meant to last 3 years that is how long they will offer a replacement for. If they feel they are meant to last 1 year that is it.

There is nothing on their website to imply a specific warranty period. This is the same for PotteryBarn, Williams-Sonoma, and many companies that sell this same kind of merchandise so it isn't just RH.

ID
#856019 Review #856019 is a subjective opinion of poster.
Location
New York, New York
Product
Restoration Hardware Curtain
Reason of review
Damaged or defective
Loss
$350
Preferred solution
credit toward new purchase
New Reviewer

Restoration Hardware Customer Care Review from Auburn, California

For Christmas 2014, I had ordered 14 faux fur blankets online and feverishly attempted to make sure that each one had its own box with a ribbon for a holiday gift. I was extremely specific with my order and called the customer service to follow up. The customer service rep says that they have to consolidate all of the blankets as much as possible for shipping. I said, "wait a minute, I am paying for all the shipping and all of the boxes, so you are saying to me, you are over charging me for the request for the gift boxes for each blanket as a gift, and not wrapping them separately, and condensing the shipment, but charging me for the shipping weight as if you are? And the rep responded to "yes this is company policy to be green and conserve." I am thinking, ripping off customers and stealing from them is called conservation and going green? After some serious head banging with this ***, I spoke with a supervisor and explained and repeated what the rep had said to me, and if I could have seen her face along with the tone of her voice, she probably would have been vomiting at the same time. I suppose that is an inside rule not to be repeated. LOL. So, I received all gift boxes for free, all wrapped with bows and free shipping on all 14 packages, which were quite huge too! Take one for the team RH!!! You seem to hire incompetence and rip off artists... Shame on you for deliberately ripping customers off, you are a pathetic excuse for a business and straight up thieves, no better than Bernie Madoff the "American Fraudster", ironically fitting for RH.
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ID
#834480 Review #834480 is a subjective opinion of poster.
Location
Auburn, California
Service
Restoration Hardware Customer Care
Reason of review
Pricing issue
New Reviewer

RH canceled my orders.

Restoration Hardware - RH canceled my orders.
I have ordered so many items from RH and almost every single item I have gotten has been damaged or has a defect and I have complained to RH about my problems with damaged products and waitin at home for the delivery company and never shows up no one calls to tell me...
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3 comments
#1161745

RH hasn't gave me my refund for the damage items that were never delivered contacted RH credit card to let them know and RH hasn't done anything to fix the issue at all and won't even return my call

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ID
#832866 Review #832866 is a subjective opinion of poster.
Pros
  • Beautiful design
Cons
  • Damage items
  • Quality
  • Terrible customer service
Reason of review
Damaged or defective
Loss
$20000
Preferred solution
Deliver product or service ordered

Restoration Hardware Metal Madeleine Chair Review

We But a metal chairs and we love them.
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ID
#790016 Review #790016 is a subjective opinion of poster.
Location
Columbus, Ohio
Reason of review
Good quality

Cheap Consoles - Horrible Service/Delivery

I'll preface this post by saying that we bought our entire dining room from RH that we love, but took about 6 months and 2 mistakes for them to actually get it right. I was disappointed in their mistakes and the timing of how long it would take for us to get 8 chairs,...
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1 comment
#1095014

Please contact the Corporate Office at 866-547-****.

We are truly embarrassed for this awful experience and would love to make this right for you.

ID
#770806 Review #770806 is a subjective opinion of poster.
Location
Livermore, California
Cons
  • Quality
Reason of review
Problem with delivery
Preferred solution
Full refund

Poor Quality Control

I understand RH's marketing with displayed items that are then ordered. However we have bought multiple items where the quality is less than the one displayed in the store. The back and forth returns added to the overall cost of the item. One clock we bought, after...
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ID
#769702 Review #769702 is a subjective opinion of poster.
Location
Alameda, California
Reason of review
Pricing issue

Terrible Customer Service

I purchased a bed frame from Restoration Hardware. $2,000 and 2 weeks later, the bed arrived at my home without any of the hardware. After spending over a half hour on the phone with their "customer service" department, I was told I would have to wait a month to...
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ID
#769253 Review #769253 is a subjective opinion of poster.
Location
Seattle, Washington
Cons
  • Did not seem to care
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Broken dishes

What a company they charge my credit card ship me damaged good then won't send me the replacements until some sort of credit process happens. Meanwhile I'm charged for the goods and they wait until they are ready. Awful! They are the worst. This is my second bad experience. Don't buy from them. They are not customer oriented !!! And they tell me ther is nothing they can do. We are ts.king about a $27 credit. A big company Ike that can't eat the $27.
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ID
#755994 Review #755994 is a subjective opinion of poster.
Location
Woonsocket, Rhode Island
Reason of review
Poor customer service

Restoration Hardware - Library Large Media System Review from Holland, Ohio

I am a first time customer of RH and I wish I had looked into the company prior to purchase. I am having an issue with the Large Library Media I purchased Nov. 1 2015. I was told it would be a 3 wk wait for delivery. At three weeks I called to inquire and was told it...
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2 comments
#1093396

Why do you say you can't get your money back? Do a charge back on your card for item not received.

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ID
#754573 Review #754573 is a subjective opinion of poster.
Location
Holland, Ohio
Reason of review
Problem with delivery
New Reviewer

Restoration Hardware Drapery Panels Review from Stoneham, Massachusetts

Restoration Hardware Drapery Panels Review from Stoneham, Massachusetts
Don't buy curtains from the Restoraton Hardware Outlet. They are so uneven. The curtains are suppose to be 84 inches long. In reality, they range from 83-1/2 to 85-1/2. The Ivory curtains also look yellow in the light. You can't return items to the store either...
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1 comment
#1149667

Hence why the curtains were sold in an outlet store, because they were defective. That's why they are Final Sale in an outlet store and cannot be returned, because they are items with defects and sold as is.

ID
#754349 Review #754349 is a subjective opinion of poster.
Location
Stoneham, Massachusetts
Reason of review
Bad quality

Warm White Sconces II

I wrote the problem with the warm white sconces that talked about the advertised sale price that RH would not honor. I wanted to add that I received an email from a representative of RH yesterday. She had reviewed the messages and apologized on behalf of RH for not honoring the sale price. She made it right and sent me the sconces which I appreciate and am grateful for. And, she said she overnighted the sconces to me. WOW! She went way over and above the call of duty and, like I said, I am appreciative and grateful. Thank you, Elizabeth.
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ID
#713795 Review #713795 is a subjective opinion of poster.
Location
Kailua Kona, Hawaii
Reason of review
Good customer service