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I have both the coffee table and dining table in the Black Acacia Finish (about 1 year). Both pieces of furniture finishes have white spots where the paint has chipped off or where pieces of the wood have "popped" up and flaked off, because of the deep groove finish...
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Review
#872493 Review #872493 is a subjective opinion of poster.
Pros
  • Design is beautiful
Cons
  • Quality
Reason of review
Bad quality
Loss
$3500
Preferred solution
Replacement with furniture in another finish.
Tags
  • Poor Quality Furniture
  • Coffee Table
  • Dining Table
The Royal Naval mirror medicine cabinet appears to be a well made product but the install instructions are disappointing. Is it too much to ask when spending $500 on a mirror for RH to take the time to put together decent instructions? The product is made overseas...
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Review
#869757 Review #869757 is a subjective opinion of poster.
1.0
Details
It is now June 7, 2016 and since 2015 I’ve been trying to work with Restoration Hardware and the company that issues their credit card, Comentity Bank to resolve a billing error on my credit card statement with no avail. The fact that I’m still being charged $858 for...
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2 comments
Anonymous
#1296842

Well I'll never go there again. I don't like the way that sounds.

Besides, how much taupe on taupe can you stand?

It's as though they are perpetrating a great hoax on us all. Elegance does not limit itself to a single palate.

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Review
#861772 Review #861772 is a subjective opinion of poster.
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$858
Preferred solution
Full refund

Crib Review

Terrible costumer service. I bought a crib bumper and 5 months later it hasn't held its shape at all and folds over. Waste of money and no one cares.
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Review
#860249 Review #860249 is a subjective opinion of poster.
Product
Reason of review
Bad quality
1.2
Details
RH showroom is beautiful but that's where the 'nice' rating stops. The customer service phone support is useless- I was on hold for 30 minutes with zero solution. For more than 10 years, I have purchased linen curtains that are meant to literally last a lifetime....
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1 comment
MattD78
#1167274

"I have purchased linen curtains that are meant to literally last a lifetime. Restoration Hardware policy implies that they are only meant to last a few years."

I can tell you RH does not have a warranty policy.

They simply 'stand behind their products'. If they feel those drapes are only meant to last 3 years that is how long they will offer a replacement for. If they feel they are meant to last 1 year that is it.

There is nothing on their website to imply a specific warranty period. This is the same for PotteryBarn, Williams-Sonoma, and many companies that sell this same kind of merchandise so it isn't just RH.

Review
#856019 Review #856019 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$350
Preferred solution
credit toward new purchase
1.3
Details
For Christmas 2014, I had ordered 14 faux fur blankets online and feverishly attempted to make sure that each one had its own box with a ribbon for a holiday gift. I was extremely specific with my order and called the customer service to follow up. The customer...
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Review
#834480 Review #834480 is a subjective opinion of poster.
Reason of review
Pricing issue
1.6
Details
Restoration Hardware - RH canceled my orders.
I have ordered so many items from RH and almost every single item I have gotten has been damaged or has a defect and I have complained to RH about my problems with damaged products and waitin at home for the delivery company and never shows up no one calls to tell me...
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3 comments
Anonymous
#1161745

RH hasn't gave me my refund for the damage items that were never delivered contacted RH credit card to let them know and RH hasn't done anything to fix the issue at all and won't even return my call

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Review
#832866 Review #832866 is a subjective opinion of poster.
Pros
  • Beautiful design
Cons
  • Quality
  • Delivery service
  • Terrible customer service
Reason of review
Damaged or defective
Loss
$20000
Preferred solution
Deliver product or service ordered
Tags
  • warranty voided
  • horrible shipping
  • poor quality bed linens from RH
  • Order Cancellation

Restoration Hardware Metal Madeleine Chair Review

We But a metal chairs and we love them.
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Review
#790016 Review #790016 is a subjective opinion of poster.
Reason of review
Good quality
I'll preface this post by saying that we bought our entire dining room from RH that we love, but took about 6 months and 2 mistakes for them to actually get it right. I was disappointed in their mistakes and the timing of how long it would take for us to get 8 chairs,...
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1 comment
Anonymous
#1095014

Please contact the Corporate Office at 866-547-3364.

We are truly embarrassed for this awful experience and would love to make this right for you.

Review
#770806 Review #770806 is a subjective opinion of poster.
Cons
  • Quality
Reason of review
Problem with delivery
Preferred solution
Full refund
3.0
Details
I understand RH's marketing with displayed items that are then ordered. However we have bought multiple items where the quality is less than the one displayed in the store. The back and forth returns added to the overall cost of the item. One clock we bought, after...
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Review
#769702 Review #769702 is a subjective opinion of poster.
Reason of review
Pricing issue