Restoration Hardware Reviews

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DO NOT buy @ Restoration Hardware - They will rip you off

RH showroom is beautiful but that's where the 'nice' rating stops. The customer service phone support is useless- I was on hold for 30 minutes with zero solution. For more than 10 years, I have purchased linen curtains that are meant to literally last a lifetime. Restoration Hardware policy implies that they are only meant to last a few years. I always purchase no less than 5 panels of the Belgian linen panels and the sheer linen did not wear equally. The quality is questionable, the customer service lacking. Perhaps Restoration Hardware should label their products 'disposable"? "Me thinks NOT"! Do not buy from Restoration Hardware... they will rip you off.
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1 comment
#1167274

"I have purchased linen curtains that are meant to literally last a lifetime. Restoration Hardware policy implies that they are only meant to last a few years."

I can tell you RH does not have a warranty policy.

They simply 'stand behind their products'. If they feel those drapes are only meant to last 3 years that is how long they will offer a replacement for. If they feel they are meant to last 1 year that is it.

There is nothing on their website to imply a specific warranty period. This is the same for PotteryBarn, Williams-Sonoma, and many companies that sell this same kind of merchandise so it isn't just RH.

ID
#856019 Review #856019 is a subjective opinion of poster.
Location
New York, New York
Product
Restoration Hardware Curtain
Reason of review
Damaged or defective
Loss
$350
Preferred solution
credit toward new purchase
New Reviewer

Restoration Hardware Customer Care Review from Auburn, California

For Christmas 2014, I had ordered 14 faux fur blankets online and feverishly attempted to make sure that each one had its own box with a ribbon for a holiday gift. I was extremely specific with my order and called the customer service to follow up. The customer service rep says that they have to consolidate all of the blankets as much as possible for shipping. I said, "wait a minute, I am paying for all the shipping and all of the boxes, so you are saying to me, you are over charging me for the request for the gift boxes for each blanket as a gift, and not wrapping them separately, and condensing the shipment, but charging me for the shipping weight as if you are? And the rep responded to "yes this is company policy to be green and conserve." I am thinking, ripping off customers and stealing from them is called conservation and going green? After some serious head banging with this ***, I spoke with a supervisor and explained and repeated what the rep had said to me, and if I could have seen her face along with the tone of her voice, she probably would have been vomiting at the same time. I suppose that is an inside rule not to be repeated. LOL. So, I received all gift boxes for free, all wrapped with bows and free shipping on all 14 packages, which were quite huge too! Take one for the team RH!!! You seem to hire incompetence and rip off artists... Shame on you for deliberately ripping customers off, you are a pathetic excuse for a business and straight up thieves, no better than Bernie Madoff the "American Fraudster", ironically fitting for RH.
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ID
#834480 Review #834480 is a subjective opinion of poster.
Location
Auburn, California
Service
Restoration Hardware Customer Care
Reason of review
Pricing issue
New Reviewer
Restoration Hardware - RH canceled my orders.
I have ordered so many items from RH and almost every single item I have gotten has been damaged or has a defect and I have complained to RH about my problems with damaged products and waitin at home for the delivery company and never shows up no one calls to tell me...
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3 comments
#1161745

RH hasn't gave me my refund for the damage items that were never delivered contacted RH credit card to let them know and RH hasn't done anything to fix the issue at all and won't even return my call

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ID
#832866 Review #832866 is a subjective opinion of poster.
Pros
  • Beautiful design
Cons
  • Damage items
  • Quality
  • Delivery service
Reason of review
Damaged or defective
Loss
$20000
Preferred solution
Deliver product or service ordered

Restoration Hardware Metal Madeleine Chair Review

We But a metal chairs and we love them.
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ID
#790016 Review #790016 is a subjective opinion of poster.
Location
Columbus, Ohio
Reason of review
Good quality
I'll preface this post by saying that we bought our entire dining room from RH that we love, but took about 6 months and 2 mistakes for them to actually get it right. I was disappointed in their mistakes and the timing of how long it would take for us to get 8 chairs,...
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1 comment
#1095014

Please contact the Corporate Office at 866-547-****.

We are truly embarrassed for this awful experience and would love to make this right for you.

ID
#770806 Review #770806 is a subjective opinion of poster.
Location
Livermore, California
Cons
  • Quality
Reason of review
Problem with delivery
Preferred solution
Full refund
I understand RH's marketing with displayed items that are then ordered. However we have bought multiple items where the quality is less than the one displayed in the store. The back and forth returns added to the overall cost of the item. One clock we bought, after...
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ID
#769702 Review #769702 is a subjective opinion of poster.
Location
Alameda, California
Reason of review
Pricing issue
I purchased a bed frame from Restoration Hardware. $2,000 and 2 weeks later, the bed arrived at my home without any of the hardware. After spending over a half hour on the phone with their "customer service" department, I was told I would have to wait a month to...
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ID
#769253 Review #769253 is a subjective opinion of poster.
Location
Seattle, Washington
Cons
  • Did not seem to care
  • Poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Broken dishes

What a company they charge my credit card ship me damaged good then won't send me the replacements until some sort of credit process happens. Meanwhile I'm charged for the goods and they wait until they are ready. Awful! They are the worst. This is my second bad experience. Don't buy from them. They are not customer oriented !!! And they tell me ther is nothing they can do. We are ts.king about a $27 credit. A big company Ike that can't eat the $27.
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ID
#755994 Review #755994 is a subjective opinion of poster.
Location
Woonsocket, Rhode Island
Reason of review
Poor customer service
I am a first time customer of RH and I wish I had looked into the company prior to purchase. I am having an issue with the Large Library Media I purchased Nov. 1 2015. I was told it would be a 3 wk wait for delivery. At three weeks I called to inquire and was told it...
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2 comments
#1093396

Why do you say you can't get your money back? Do a charge back on your card for item not received.

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ID
#754573 Review #754573 is a subjective opinion of poster.
Location
Holland, Ohio
Reason of review
Problem with delivery
New Reviewer
Restoration Hardware Drapery Panels Review from Stoneham, Massachusetts
Don't buy curtains from the Restoraton Hardware Outlet. They are so uneven. The curtains are suppose to be 84 inches long. In reality, they range from 83-1/2 to 85-1/2. The Ivory curtains also look yellow in the light. You can't return items to the store either...
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1 comment
#1149667

Hence why the curtains were sold in an outlet store, because they were defective. That's why they are Final Sale in an outlet store and cannot be returned, because they are items with defects and sold as is.

ID
#754349 Review #754349 is a subjective opinion of poster.
Location
Stoneham, Massachusetts
Reason of review
Bad quality

Warm White Sconces II

I wrote the problem with the warm white sconces that talked about the advertised sale price that RH would not honor. I wanted to add that I received an email from a representative of RH yesterday. She had reviewed the messages and apologized on behalf of RH for not honoring the sale price. She made it right and sent me the sconces which I appreciate and am grateful for. And, she said she overnighted the sconces to me. WOW! She went way over and above the call of duty and, like I said, I am appreciative and grateful. Thank you, Elizabeth.
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ID
#713795 Review #713795 is a subjective opinion of poster.
Location
Kailua Kona, Hawaii
Reason of review
Good customer service

Worst order fulfillment in the business

Every time I order from RH they say they have the items in stock. Then, after a few weeks pass, they let me know that the items are no longer in stock and that I can expect delivery in a couple of months. A couple of months pass and then they let me know that it will be a couple more months. I believe the average lead time for delivery of furniture that they claim to have in stock has been about five months for us. They also like to tell you that your order is on the way and later tell you that the item is back ordered and that they did not really mean it. After a month or two, they call and tell you that they have discontinued the item. If you order from RH and actually get what you ordered in anything less than a month, it is a miracle and you should cherish the moment because it will never happen again. Does anyone run this company? Does anyone in company management care?
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ID
#709516 Review #709516 is a subjective opinion of poster.
Location
Seatac, Washington
Reason of review
Order processing issue

Warm White Sconces

I liked the look of the "warm white sconce," and ordered one to see if it was as advertised. It wasn't. Although whites vary a lot the picture shown several times was that of a true/cool white. My sconce was a pale yellow and when I asked if this was an anomaly, or if they were all this color I was told that yes, they were cream. Then, the sconces went on sale the next day for $90 under the original price, so I tried to order 4 more knowing I would just paint them, as I liked the shape. Although the 10 "warm white sconce" was advertised from $219 to $129 on sale - picture and all, when you go to buy it, it comes up $179. If you look at the pictures of each sconce, it clearly states which ones start at $129, $179, and $189. Well, this was way, way, too much for RH to solve. Forget how it was advertised, about a hundred times they told me the sconce was $179 (because that is what the click came up) even though it was advertised as $129. I don't know what they would do if they had a difficult problem. There was another issue but I don't even want to talk about that. Just to say, when something goes on sale - be careful. We rely on companies to get it right and we may not catch that the "add to cart/click" is a different price because we are focused on the sale price that is advertised - with the picture next to it. We are all so busy it is an easy thing to miss. Then trying to get an order returned or cancelled is again, way, way, over their head. I'm over RH.
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ID
#707962 Review #707962 is a subjective opinion of poster.
Location
Kailua Kona, Hawaii
Reason of review
Pricing issue

Refusal to pick up an unwanted couch

I bought a new couch from this rotten company. It was delivered and had a horrible smell. I called them to pick it up, pick up was scheduled for next day at 12:00 2:30. Driver called at 2:00 said he was running 1/2 hour late. 3 hours later still no phone call. I called six times they never showed to pick it up. I suggest you never buy anything from them as they are rotten to the core when it comes to customer service. I will never buy anything from them again. They are really a bunch of liars. I told them that I have asthma and the smell is making me sick. Still no cooperation. They are worthless in the customer service department.
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ID
#707491 Review #707491 is a subjective opinion of poster.
Location
Novato, California
Reason of review
Problem with delivery
Ordered chairs - 4 out of six were completely broken after 3 attempted shipments. Attempting to return - but RH do not make that easy either - including nonsense about having to return samples to the store. Avoid at all cost. Poor quality - *** service - I work for...
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1 comment
#1060915

that's interesting I just had one of the leg snap off of my chairs...not some sort of glued even sure if its real wood...I think it looks like some sort of glued composite

ID
#702360 Review #702360 is a subjective opinion of poster.
Location
Marietta, Georgia
Reason of review
Problem with delivery
Loss
$800