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WE have bought over $20,000.00 from Restoration Hardware. I love the look, but it sure has been rocky. First we ordered the bar stools at $300 each and we ordered 5 you'd think they'd be great. Well all of the feet at the bottom have rust. WE had 2 chairs to sit on...
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1.5
I liked
  • Beautiful design
  • In-store sales agent
I didn't like
  • Quality
  • Wherehouse customer response
#698523
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I love the expensive floor fans that I purchased over ten years ago from Restoration Hardware and I would like to take good care of them. The RH store near me has closed. When I called or information about where to take the fans for service, they refused to give...
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#693704
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I ordered 2 nightstands and a very large heavy chest from RH. The sales people in the store are courteous and very knowledgeable..But that good feeling stops there at the door. The chest is probably 400 lbs and large and bulky. The joke of a delivery company they...
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2.3
I didn't like
  • Quality
  • Wherehouse customer response
  • Telephone customer service
#683402
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Purchased a bathroom vanity cabinet and marble top. After receiving a defective marble top it was re-ordered and this time I received a broken backsplash. Upon re order I finally received a marble top and backplash that was all in one piece only to discover the basin...
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1.0
I liked
  • Beautiful design
#681313
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I purchased $8k worth of furniture from the Winter Park FL location. The next day, I woke up to do some research on how to care for my dream couch. Instead, I came across this website. I read horrible review, after horrible review for a few hours. Needless to say, I...
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Anonymous
Anonymous

Sounds like you work for "Lexington" furniture. Too bad.

3.7
Bogot, Distrito Especial
#659791
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The customer service rep I spoke with was incredibly rude about an item I had already purchased but have yet to receive, which customer service claims will be a different size than the website lists. She couldn't answer a simple question about the dimensions and was...
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3.3
I didn't like
  • Telephone customer service
#655510
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I spent almost $10,000.00 on a bedroom set, a dining room set and accessories. The bedroom nightstand missing upon arrival and the delivery guy was more upset about him getting in trouble and didn't really care about me; no one knew where it was. After several phone...
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1.0
I didn't like
  • Order pushed 5 times
  • Telephone customer service
  • Quality
#651455
Reply to reviews
Add me to the list of unsatised customers of RH. Ordered 4 custom dining room chairs in Dec 2014. Order # 9983713. Now June and I still don't have the chairs I ordered. Twice they sent the incorrect chairs out. TWICE! They no longer make furniture in USA but in China....
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1.0
#646288
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Months ago I ordered many items from Restoration Hardware and each time I did I asked NOT to be placed on any email or mailing lists. That did not stop them. I received a flood of emails and catalogues at my doorstep. I have called and emailed asking to please be...
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Anonymous
Anonymous

They continue to send us stacks of catalogs as well, after they have put us through sheer *** over the past 6 months with sending us damaged tables multiple times. I look at i...

1.2
#643967
Reply to reviews
i purchased thousands of dollars worth of the outdoor Antibes furniture and within one year every piece was peeling. It looks awful. REstoraton Hardware (Richmond VA) told me at the time they hadn't had any similar complaints. I then happened to visit the outlet...
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Anonymous
Dissatisfied RH Customer

I have had the same experience with my set of Antibes furniture. Peeling paint and finials that pop off for no apparent reason. Needless to say, I will never purchase furnitur...

#643235
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