Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate...Read more
I am currently conducting research in a litigated matter involving Restoration Hardware ( www.restorationhardware.com ). In short, I am trying to reach out to anyone, primarily in southern California, although I would be interested in talking with others, that might...Read more
I didn't like
- Damage items
I WOULD NOT BUY EVEN A GODAMNED TOOTHPICK FROM YOU...WE HAVE SIGNED PETITIONS BANNING SALES OF FEATHERS TAKEN FROM LIVE DUCKS...WE HAVE CONTACTED MANY CONSUMER GROUPS IN THIS MATTER! YOU STINK! ANY COMPANY THAT TORTURES A HELPLESS ANIMAL IN HIS MATTER DOES NOT DESERVE...Read more
I didn't like
- Cruelty to animals
Restoration Hardware - Horrible experience
We bought all of our furniture from RH. The bill is messed up. They are missing refunds on there. They have not solved this issue eventhough we have been calling back and forth for the past 11 momths. What a waste of money.
Restoration Hardware Customer Care Review
We order 5 sconcesand 2 of them we're obviously used; scratched and looked worn. The customer service there is the worst. I was so disappointed in getting such poorly made items. They charge a fortune and now I go on Wayfair and find RH knockoffs for 1/3 price. Will never buy from them again.
Restoration Hardware Shipping Service Review
Awful experience- Missing items from order Multiple items shipped damaged Still waiting on some items. Quality not what the pictures look like. Very disappointed
Terrible costumer service. I bought a crib bumper and 5 months later it hasn't held its shape at all and folds over. Waste of money and no one cares.
I Ordered a dog bed. Unwrapped it from plastic bag inside box. Put dog bed in my bedroom. Next day my Great Dane puppy came screaming from the bedroom room with a sewing straight pin lodged in his mouth. I went back into bedroom and removed pillow from dog bed where he...Read more
I was excited to finally find bedding and some other items for my baby's nursery. I had my shower and one of my friends tried shipping a gift but it failed to arrive because of some issues. She then cancelled it and bought me a gift card that was going to arrive BY...Read more
Purchased $4,000 leather sofa. Upon delivery found that legs had different color finishes, two dents with stretched leather on back, what appears to be oil spots on seat cushion, and visible scuff marks in several locations. Upon contacting customer service told could...Read more
While the design elements are excellent, I cannot say that the quality is up to snuff. I ordered a duvet cover and didn't realize (before I could have returned it) that it was a 'off' size. I learned this when I went on the search for a duvet insert. Be advised: if you...Read more
Spent a lot of money with RH over the years including a large order recently. One item (bed spread) fell apart at the seams (literally) within a short period of time. In looking more closely at the stitching, it is clear that this was a poorly made, though expensive,...Read more
- In-store staff
I didn't like
- Refund and replace policy
Their designer at Houston Gallery lied to us that we should place the order right away when we just first visited the shop. The reason is in case they discontinued the item we want. It is not something cheap. It cost us $16,000. The designer told us not to worry...Read more
The bed squeaks loudly whenever you roll over. It looks like there are notches for slats that would stabilize the bed but no slats were installed. We sent photos to RH. They sent bed assembly instructions which showed the bed boards running horizontally rather than...Read more
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