Pissed Consumer - Restoration Hardware Highly Unethical Business Practices

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Restoration Hardware Highly Unethical Business Practices

Jun 7, 2008

Restoration Hardware complaint by JES41010

In January of this year I purchased a dressing table from Restoration Hardware. I stayed home from work to wait for delivery. It arrived damaged. They agreed to replace it, but still had exceptionally unflexible delivery policies ("We only deliver to your area on Wednesdays") and required that I again *** a day from work for delivery of replacement of the damaged item. I did that. Right after the deliverymen left, I was putting items back in and saw 3 large gashes in the wood on the bottom front. So I had a 2nd damaged item. Restoration Hardware again agreed to replace the item, again with the same unflexible delivery days and time. I again stayed home from work. They promised me a slight credit (not as great as the difference between the current reduced sale price of the item and what I paid), and a $250 gift certificate. The 3rd delivery was not damaged. The gift certificate required that I charge $250 to Restoration Hardware and wait to be reimbursed (Imagine giving someone a gift like that, how horrible would that be...never buy Rest Hard gift certificates!!). It's been several weeks and Rest Hard has STILL NOT credited my Visa debit card with the $250 I charged in another purchase to them. (Despite repeated promises that they wouldn't charge the full amount of over $400 when I complained, they did..and now they won't credit me). So they caused me to lose 3 days of work and to pay them over $400 in what they call a "gift" to me!! DON'T EVER SHOT AT RESTORATION HARDWARE. The most recent people who have lied saying they wouldn't keep my money are: Lynette, Danielle, and most recently Stacey Ogle at 877-777-7059 x 4869.

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