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2.0

We bought a beautiful natural wood trestle extension table and 10 chairs at the San Francisco show room on Henry Adams.

We were told the table is completely unfinished and required sealing and recommended a few products.

We used a product called "Rubio Monocoat" in Pure (no pigment). We tested the product on the underside of one of the leaves and it turned the table a beautiful warm amber . But when we sealed the table top it turned DARK BROWN. Turns out there is a proprietary finish that is not disclosed on the website or catalog. We spent the next 2 weeks with customer service (Julie) who was great but there was little she could do. We were told we couldn't exchange the table because we had cosmetically altered the table.

In the end, we were given a 30% refund on the table and are keeping a table that is beautiful but not the one we ordered.

We recommend testing any product not only on the underside of the table but the top as well. It seems like there is a lot of mis- and non-communication going on there. We got conflicting info at every turn and no one seemed like they wanted to take ownership of the situation (except Julie G in Tracy, CA)

Reason of review: Not as described/ advertised.

Restoration Hardware Pros: Customer service.

Restoration Hardware Cons: Quality.

Location: San Francisco, California

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