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Horrible experience with our orders. We made three purchases over a two week period we were charged a delivery fee for each order even though we were told that we had unlimited delivery.

This took 45 minutes to correct with RH customer service. We were told that the delivery company would set up the rug we purchased than the couch we purchased well the couch arrived with no rug call RH cs again 20 minutes on the phone... they can't find the order it's lost somewhere in delivery. Next day I received a call from Rainbow Movers/Eastern Movers they confirmed a delivery time for Friday between 8 and 12, no show...

1pm I called the delivery company and left a VM... no reply. 5pm I call RH cs, they also can't reach the delivery company. As it stand now RS is attempting to track down our missing orders CS promises a call back within 24 hours two days later no call back.

Called demanding to speak to manager manager promised to research the order, which brings us to today. We were just charged for the balance of the order on a credit card we called to have replaced with another card creating more of a hassle for us.

For the $$$$ you spend at RH (we spent $17,000, couch, rug, chairs, end tables, coffee table and a mirror) you'd expect to receive a quality experience our experience has been horrible, horrible, horrible and it still continues. I would avoid this establishment both with online and in-store orders!!

Location: Boston, Massachusetts

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Guest

"Unlimited Delivery" is the name of Restoration Hardware's shipping partner. It's a completely different company you *** ***.

Guest

Unlimited furniture delivery means that on one order you can have as many pieces of furniture you want and there is one delivery fee. However each purchase is a separate order and it doesn't matter if the delivery company can make each piece come on the same day, if you place three separate orders you pay three separate delivery fees.

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