Restoration Hardware Complaints and Reviews

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Restoration Hardware
Main address: Attn: Customer Service 95376 Tracy CA
1-800-910-9836, 1-800-910-9845, ,
  • 147+1 mobile complaints
  • $160K claimed losses
  • $1.1K average
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  • Sep 06
  • Furniture and Decor
  • Fort Lauderdale, Florida
  • Replacement Bulbs
  • 1
  • 1
  • 31

For the third time this year, I find a nice looking product in Restoration's catalog (a chandelier in this case) and call to place an order. The representative has no idea how to order replacement bulbs, or even details about the product (rod extensions .. sizes and what is included with the product) After being put on hold 3 times and 20 minutes later I call Corporate Customer Service... Read more

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  • Aug 29
  • Furniture and Decor
  • San Diego, California
  • Chairs
  • 50

We placed an order for Ovieto chair based on seeing the chase in the store and being reassured by the sales rep that the chair would be of similar fit just chair size. What a disaster! After paying $3500 for 2 chairs we received a completely useless product which is neither chair nor chaise, ridiculously uncomfortable and utterly awful poor quality. Customer Service wanted nothing to do with it... Read more

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  • Aug 28
  • Furniture and Decor
  • Seattle, Washington
  • Bathroom Fixtures
  • 41

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be away for a week and would not to be able to accept delivery until I returned - I was told "no problem , we can delay shipping , when do you want it?" I related when would be acceptable and was then assured all was in order. Very comforting..... until I received E-mail saying my... Read more

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  • Aug 27
  • Furniture and Decor
  • Bed Delivery
  • 1
  • 1
  • 35

Are you kidding me?! A 4k custom bed, and it's 6 weeks late- after a 6-12 week window was quoted. Yep, 18 weeks. Had I selected a similar bed from my decorator, this would be a non-issue. Their response? Pathetic. I asked WHEN will my bed arrive?? They said this week. They can't even tell me when it will really arrive. I'm close to calling my credit card company & canceling any charges... Read more

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  • Aug 13
  • Furniture and Decor
  • Philadelphia, Pennsylvania
  • Deposit Return
  • 4
  • 4
  • 89

We were robbed of 1600+ deposit for something which was not delivered for no fault of ours and now the same item is put up for sale in their outlet store. The customer service was terrible. After even mentioning what floor our apt was on and the access to it, no one ever asked us for measurements. When we contacted CS first they asked for the measurements so they could re try to deliver and if it... Read more

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  • Jul 30
  • Furniture and Decor
  • Item Refund
  • 95

I returned an item to RH and have now waited 4 weeks for a refund. When I called to complain, I get a run-around from RH Customer Service. No other company takes 4 weeks to provide a credit for merchandise returned ... certainly not a high-end establishment. Also, I was given a gift certificate and they made me purchase the items first and told me to mail in the physical card for a refund. ... Read more

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  • Jul 26
  • Furniture and Decor
  • Uncomfortable Sofa
  • 198

after a year of sitting on this very expensive down filled extra deep linen sofa i can finally admit that it is not at all comfortable and i am pissed and frustrated. this is hard to admit as i am not a weatlthy person and i researched and thought i was making a purchase of a life time. wrong. it looks great in our old farmhouse living room but it is not a good piece of furniture nor a... Read more

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  • Jul 23
  • Furniture and Decor
  • West New York, New Jersey
  • Wrong Delivery Destination
  • 78

I don't even know where to start. Since the day I purchased, everything is going wrong with this company. They sent my delivery to somewhere else. They want to charge me second time, until they find out where did the first order go. They have no idea about their own stocks, the product I am supposed to receive in September came 2 months before, but the other product I was supposed to receive... Read more

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  • Jul 19
  • Furniture and Decor
  • Bean Bags Delivery Fee
  • 51

I ordered 5 pillows (and two bean bags to ship later) from RH and when I received them there were no inserts. When I called, they told me the inserts were separate. I told them they were not represented as pillow COVERS, but as pillows. They told me I had to click "additional product details" to see that they were separate. You should not have to drill down to the fine print if something is as... Read more

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  • Jul 10
  • Furniture and Decor
  • West Nyack, New York
  • Furniture
  • 3
  • 3
  • 155

I ordered 4 pieces of furniture for close to $6000 and was told all was in stock. I got a call to set up a delivery date so I took the day off from work. Got a call the night before (too late to change my day off from work) and was told one of the pieces was damaged. I told them to hold the other pieces until they could deliver it all at one time. Got a call a few days later that the... Read more

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