Restoration Hardware Complaints and Reviews

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Restoration Hardware
Main address: Attn: Customer Service 95376 Tracy CA
1-800-910-9836, 1-800-910-9845, ,
  • 143+1 mobile complaints
  • $150K claimed losses
  • $1.1K average
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  • Aug 13
  • Furniture and Decor
  • Philadelphia, Pennsylvania
  • Deposit Return
  • 4
  • 49

We were robbed of 1600+ deposit for something which was not delivered for no fault of ours and now the same item is put up for sale in their outlet store. The customer service was terrible. After even mentioning what floor our apt was on and the access to it, no one ever asked us for measurements. When we contacted CS first they asked for the measurements so they could re try to deliver and if it... Read more

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  • Jul 30
  • Furniture and Decor
  • Item Refund
  • 77

I returned an item to RH and have now waited 4 weeks for a refund. When I called to complain, I get a run-around from RH Customer Service. No other company takes 4 weeks to provide a credit for merchandise returned ... certainly not a high-end establishment. Also, I was given a gift certificate and they made me purchase the items first and told me to mail in the physical card for a refund. ... Read more

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  • Jul 26
  • Furniture and Decor
  • Uncomfortable Sofa
  • 133

after a year of sitting on this very expensive down filled extra deep linen sofa i can finally admit that it is not at all comfortable and i am pissed and frustrated. this is hard to admit as i am not a weatlthy person and i researched and thought i was making a purchase of a life time. wrong. it looks great in our old farmhouse living room but it is not a good piece of furniture nor a... Read more

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  • Jul 23
  • Furniture and Decor
  • West New York, New Jersey
  • Wrong Delivery Destination
  • 61

I don't even know where to start. Since the day I purchased, everything is going wrong with this company. They sent my delivery to somewhere else. They want to charge me second time, until they find out where did the first order go. They have no idea about their own stocks, the product I am supposed to receive in September came 2 months before, but the other product I was supposed to receive... Read more

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  • Jul 19
  • Furniture and Decor
  • Bean Bags Delivery Fee
  • 40

I ordered 5 pillows (and two bean bags to ship later) from RH and when I received them there were no inserts. When I called, they told me the inserts were separate. I told them they were not represented as pillow COVERS, but as pillows. They told me I had to click "additional product details" to see that they were separate. You should not have to drill down to the fine print if something is as... Read more

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  • Jul 10
  • Furniture and Decor
  • West Nyack, New York
  • Furniture
  • 3
  • 118

I ordered 4 pieces of furniture for close to $6000 and was told all was in stock. I got a call to set up a delivery date so I took the day off from work. Got a call the night before (too late to change my day off from work) and was told one of the pieces was damaged. I told them to hold the other pieces until they could deliver it all at one time. Got a call a few days later that the... Read more

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  • Jul 07
  • Media
  • San Diego, California
  • Unwanted Catalogs
  • 56

Yes I also received the 15 lbs of the 7 unwanted catalogs. I had never purchased anything from that store since there's no COLOR, it's all GREY, boring, old GREY/GRAY. Do they care about the environment? NO Yes I also received the 15 lbs of the 7 unwanted catalogs. I had never purchased anything from that store since there's no COLOR, it's all GREY, boring, old GREY/GRAY. Do they care about the... Read more

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  • Jul 04
  • Shopping
  • Longmont, Colorado
  • Catalog Card
  • 1
  • 53

I was appalled that you would send your latest obnoxious grouping of catalogues and who knows how much money u spent sending UPS. I don't care if it is recycled. My family also received this. And we will never shop at your store again.i assume you are flooded with this reaction from others. Take me off your emailing address and mail delivery.with everyone trying to be more consumer responsible... Read more

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  • Jun 22
  • Furniture and Decor
  • San Jose, California
  • Furniture
  • 84

I will not be purchasing from Restoration Hardware again--two frustrating experiences. I ordered a custom upholstered headboard and it took 3 months more than what was initially projected. I made the mistake of ordering a table for my office that the web site said was available and it took two months to arrive. In addition, the freight company that delivered the table is totally unreliable.... Read more

Was this review helpful? 1 0

Paid $35 to return the 17-lb Source Books to RH's HQ. received made-in-India "baby and Child" curtains with issues. Add comment

 
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