Restoration Hardware

Beautiful products in the showrooms at Restoration Hardware, however beyond patchy commitment to actually delivering the ordered products...... I had the opportunity...

I just recieved a new dining table from Restoration Hardware and though it is nice to look at it is not practical at ALL. Anything you drop on the table (food, water etc...) leave...

I ordered Restoration Hardware bedding for my son's room on 2/8/12. The bedding was scheduled to be delivered on 2/18/12. A few days before the 2/18/12 delivery date, I received ...

Do not buy there! No matter how pretty it looks. They are completely dishonest regarding shipping times. This store has a very pretty front, but absolutely no respect for customers...

One of their locations were closing their doors and we purchased the French Casement Bookcase at 60% off and we're very excited. We knew it was a floor model but it was in exce...

I ordered two matching armchairs online from Restoration Hardware on January 2. I wanted to purchase them in the store, but I was told I would have to pay the $95 shipping fee sinc...

I ordered a farm table (dining) from Restoration Hardware. When they delivered it the men did not put the extensions on either side. They are very heavy so when my husband got home...

Customer service requires multiple phone calls at an hour minimum. No one knows what the complaint is regardless if you have spent hours conveying it. If they say they will call ...

It is now the end of December and we have been trying to sort out a furniture situation since September. The new "antique reproduction" furniture is CRAP. We ordered 8 dining chair...

Ordered 9000.00 in furniture in September was told it would arrive in 4-6 weeks. I called and I was told it would arrive separately because they where having problems with chairs ...

My husband and I ordered a couch from Restoration Hardware on August 21st. We were told it would take 45-60 days in order for us to get the couch. Fine, we can wait. When we emaile...

The vanity this company delivered belongs in an outhouse, not a bathroom. The $2500 bathroom vanity was described as "distressed". It turned out to be our extreme misfortune to hav...

Given a Carmel Outdoor dining set, after 1 season , chairs are cracked and edging falling off. Contacted customer service, sent pictures and this was their reply"Even though it is...

I ordered my nursery furniture from Restoration Hardware in June 2011, they called me last night (September 8, 2011) and told me they had to add $736.00 to my credit card because t...

Buyer BEWARE of Poor Quality Furniture and Customer Service!! My husband and I purchased a "refurbished" dining room table from Restoration in Chicago off North Avenue. We received...

I have ordered several items from restoration hardware over the past year, and they are terrible every time. I ordered a bathroom vantity which took them almost 9 months to delive...

I purchased some Pharmacy Cabinets from Restoration Hardware. It was bad enough that it took nine months, yes, nine months, for the merchandise to be delivered. What's worse ...

The problem with Restoration Hardware is that for all their glamorous catalogues and well laid out stores, this is a mail order company with an attitude. We ordered thousands of do...

Do NOT shop at Restoration Hardware if you care at all about customer service. I cannot believe this is possible, but I received a gift card for $750 for my wedding. I bought a cou...

I reecntly contacted Restoration Hardware in Tampa FL Hyde Park regarding furniture that I had seen on line and spoke to Penny. I was interested in buying a leather sofa, chair and...

2 year old dining table and BR dresser with veneers that are splitting. First denied any compensation. Then with additional photos they agreed it was manufacturing defects. They...

I will never purchase anything from Restoration Hardware again. 5 1/2 months ago, we ordered a sofa and armchair. These are custom items, and have to be manufacture...

Ordered two pieces of furniture from them in Sept. 2010. It is now Feb. 2011, still no furniture and the expected delivery date has one been changed to April/may or most likely Ju...

I ordered a sofa from Restoration Hardware on October 5th. Delivery time was suppose to be 45 to 60 days. In December they call to say delivery has been delayed until late Januar...

TERRIBLE customer service and shipping ability. I ordered a bed that was not back ordered and was set to ship on time (30-45 days).Once the delivery date passed, i call...

I purchase two bedrooms from Restoration Hardware during their 'Friends and Family' event. The 20% off really just covered the tax and shipping [which is 10%+ of your order], so th...

Back in late March 2008 we had placed an order for a headboard and two dressers from your Restoration Hardware dba as Brocade. While we were informed that part of th...

We had a very bad experience with purchasing from Restoration Hardware. Purchased a the Sutter dinning room set a couple of years ago. The wood base and table top since cracked and...

Please don't hold your breath waiting for Restoration Hardware to help you with your Brocade Home issue. I purchased 2 items from Restoration Hardware early this su...

Restoration Hardware - Horrible Delivering What You Buy. 8:29pm If you're ever in the market for some furniture, don't order it from Restoration Hardware. They have a...