Restoration Hardware Complaints and Reviews

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Restoration Hardware
Main address: Attn: Customer Service 95376 Tracy CA
1-800-910-9836, 1-800-910-9845, ,
  • 150+1 mobile complaints
  • $160K claimed losses
  • $1.1K average
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  • Oct 16
  • Furniture and Decor
  • Chicago, Illinois
  • Poor Delivery Service
  • 85

I moved from Europe to the US. I was informed RH is a high end furniture store with quality furniture and good customer service. I choose to buy few items through them in order for everything to go smooth. High end obviously doesn't mean good products/customer service or professional delivery. I signed up for white glove delivery service which was horrible. When bed arrived, it was unpacked;... Read more

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  • Oct 10
  • Shipping
  • Lost Furniture
  • 107

I am in the midst of the worst customer service experience of my life. I'm out $16,500 USD and 10 months into waiting for my furniture with what appears to be no hope for receiving it. I have been lied to at every turn. I have been deceived. Now, after nine *** months these lying sons of *** are finally admitting that they have LOST MY FURNITURE. How on earth do you LOSE FURNITURE when you're in... Read more

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  • Oct 07
  • Furniture and Decor
  • Vancouver, British Columbia
  • Chairs Exchange
  • 5
  • 5
  • 98

I ordered dining chairs less than 24 hours ago. Now I want to change the fabric color from a "custom" color to a stock color. NOPE! RH customer service told me that custom orders cannot be changed once placed. I would have to cancel the first order, forfeit my deposit of $1500 and then place a new order. REALLY??? In 18 hours was the manufacturing of the first order actually started. Not likely.... Read more

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  • Sep 06
  • Furniture and Decor
  • Fort Lauderdale, Florida
  • Replacement Bulbs
  • 3
  • 3
  • 130

For the third time this year, I find a nice looking product in Restoration's catalog (a chandelier in this case) and call to place an order. The representative has no idea how to order replacement bulbs, or even details about the product (rod extensions .. sizes and what is included with the product) After being put on hold 3 times and 20 minutes later I call Corporate Customer Service... Read more

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  • Aug 29
  • Furniture and Decor
  • San Diego, California
  • Chairs
  • 116

We placed an order for Ovieto chair based on seeing the chase in the store and being reassured by the sales rep that the chair would be of similar fit just chair size. What a disaster! After paying $3500 for 2 chairs we received a completely useless product which is neither chair nor chaise, ridiculously uncomfortable and utterly awful poor quality. Customer Service wanted nothing to do with it... Read more

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  • Aug 28
  • Furniture and Decor
  • Seattle, Washington
  • Bathroom Fixtures
  • 94

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be away for a week and would not to be able to accept delivery until I returned - I was told "no problem , we can delay shipping , when do you want it?" I related when would be acceptable and was then assured all was in order. Very comforting..... until I received E-mail saying my... Read more

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  • Aug 27
  • Furniture and Decor
  • Bed Delivery
  • 1
  • 1
  • 79

Are you kidding me?! A 4k custom bed, and it's 6 weeks late- after a 6-12 week window was quoted. Yep, 18 weeks. Had I selected a similar bed from my decorator, this would be a non-issue. Their response? Pathetic. I asked WHEN will my bed arrive?? They said this week. They can't even tell me when it will really arrive. I'm close to calling my credit card company & canceling any charges... Read more

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  • Aug 13
  • Furniture and Decor
  • Philadelphia, Pennsylvania
  • Deposit Return
  • 4
  • 4
  • 141

We were robbed of 1600+ deposit for something which was not delivered for no fault of ours and now the same item is put up for sale in their outlet store. The customer service was terrible. After even mentioning what floor our apt was on and the access to it, no one ever asked us for measurements. When we contacted CS first they asked for the measurements so they could re try to deliver and if it... Read more

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  • Jul 30
  • Furniture and Decor
  • Item Refund
  • 124

I returned an item to RH and have now waited 4 weeks for a refund. When I called to complain, I get a run-around from RH Customer Service. No other company takes 4 weeks to provide a credit for merchandise returned ... certainly not a high-end establishment. Also, I was given a gift certificate and they made me purchase the items first and told me to mail in the physical card for a refund. ... Read more

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  • Jul 26
  • Furniture and Decor
  • Uncomfortable Sofa
  • 283

after a year of sitting on this very expensive down filled extra deep linen sofa i can finally admit that it is not at all comfortable and i am pissed and frustrated. this is hard to admit as i am not a weatlthy person and i researched and thought i was making a purchase of a life time. wrong. it looks great in our old farmhouse living room but it is not a good piece of furniture nor a... Read more

Was this review helpful? 3 1
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