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  • Customers like
    • In-store sales agent3
    • Beautiful design2
    • Furniture and bed linens2
  • Customers don't like
    • Quality5
    • Telephone customer service4
    • Order pushed 5 times3

  • May 14
  • Furniture and Decor
  • Jackson, Mississippi
  • Bunk Bed
  • 29
  • REVIEW RATING 5/5

Assuming the furniture we are ordering from Restoration Hardware is being delivered from here...otherwise, this is a general Restoration Hardware review about their furniture and service. To preface, in my opinion, people who write reviews often do so to set out with a negative view. While individual assessments should be balanced (the good and the bad), I am inclined to let the 'bad' slip; I... Read more

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  • Apr 28
  • Furniture and Decor
  • Atlanta, Georgia
  • Refund Policy
  • 38
  • REVIEW RATING 4/5

Have waited over a month for a refund check that was sent to wrong address after specifically stating the billing address was a house that was closing on sale . I even called customer service to remind them to send check to my current shipping address . Customer service has told me the check will be reissued , after calling several times and getting the run-around I called the houston store... Read more

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  • Apr 20
  • Furniture and Decor
  • Pelahatchie, Mississippi
  • Dining Room Set
  • 96
  • REVIEW RATING 4/5

I am a physician who as an anniversary gift for my wife bought her a dining room set from Restoration. Order #10267180 Belgian Slope Arm Slipcovered Armchair Belgian Ladderback Upholstered Side Chair Salvaged Wood & Concrete Trestle Rectangular Dining Table Unfortunately, this ended up being one of the worst retail experiences I have ever had. I ordered 10 dining chairs and a trestle... Read more

Was this review helpful? 1 0

  • Apr 16
  • Furniture and Decor
  • Brooklyn, New York
  • Bar Stools
  • 50
  • REVIEW RATING 4/5

Ordered 10 Soda Fountain barstools and 5 cafe chairs. Both are breaking within 3 months of use. In fairness the company offered to send replacements, but I'm not sure it's worth it since it happened to multiple units, so it's not a "one-off" lemon situation. I went to the company's website to leave reviews there when I discovered they don't have reviews on their site! I find this suspect. I... Read more

Was this review helpful? 3 0

  • Apr 10
  • Furniture and Decor
  • West Jordan, Utah
  • Cloches
  • 34
  • REVIEW RATING 4/5

Ordered two cloches in Dec. 2014 they were to be delivered in March, but then April 6th and now they don't even know if we will get them! Nice thanks! I will NEVER buy from RH again and I will spread this to friend and family so they Don't Either!! They suck I hate them, never ever buy from the company ever! Next time I will read reviews before I purchase from this or any other company again,... Read more

Was this review helpful? 3 0

  • Apr 02
  • Furniture and Decor
  • Ottoman Coffee Table
  • 1
  • 1
  • 116
  • REVIEW RATING 3/5

I have quite a bit of Restoration Hardware items in my house, faucets, pulls, towel bars & hooks. I have never purchased furniture. I was going to purchase a coffee table ottoman that is about 48" W x 28" D x 17" H (it would have fit in my husbands truck or the back of my sedan). The shipping was a flat rate of $199. I inquired about the shipping charge (most other competitive companies... Read more

Was this review helpful? 1 5

  • Mar 27
  • Furniture and Decor
  • Brooklyn, New York
  • Madeline Metal Chair
  • 68
  • REVIEW RATING 4/5

Bought 6 metal chairs and all had sharp edges. Two had chips down to uncoated metal. Living in NYC not easy to return 6 chairs so I offered to test filing down the sharp edges myself. That worked. I returned the two chipped chairs to the showroom. The replacement chairs come and the coating is so thin in some areas it looks like a light grey, rather than the brown we purchased. In the meantime I... Read more

Was this review helpful? 1 0

  • Mar 17
  • Furniture and Decor
  • Penticton, British Columbia
  • Lampshade
  • 48
  • REVIEW RATING 4/5

Ordered a lampshade. RH sent me the wrong shade. Bought the shade just prior to moving. Shade went into storage. When I discovered it was incorrect I contacted them. Made to feel like a second class citizen. Worst service EVER! They would refund the $80 for the shade but would not cover shipping which was $80?! Unbelievable. Just goes to show you that they don't stand behind their products or... Read more

Was this review helpful? 0 0

  • Mar 14
  • Furniture and Decor
  • Bellflower, California
  • Crib
  • 1
  • 1
  • 66
  • REVIEW RATING 4/5

I spent $2000 on a baby crib and dresser, and the pieces have cheap warning stickers all over that are absolutely impossible to remove. I have literally tried everything. For that kind of money, RH should be using thick stickers that peel off easily. Seems like a small issue, but I've spent a ton of time and energy on these darn things and can't stand looking at them anymore. It's put a bad taste... Read more

Was this review helpful? 0 2

  • Mar 04
  • Furniture and Decor
  • Springfield, Missouri
  • Furniture
  • 300
  • REVIEW RATING 5/5

Built a brand new dream house. Decorator helping was all about the RH look and product. Research and homework indicated that we not purchase from RH, rather we were looking for more quality furniture at this stage in our lives. After much persuasion, we were more or less talked into RH. Even when we would say "but look at all the bad reviews", the response was "the only people that write... Read more

Was this review helpful? 1 2

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