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  • Customers like
    • In-store sales agent3
    • Furniture and bed linens2
    • Beautiful design2
  • Customers don't like
    • Telephone customer service6
    • Quality6
    • Terrible customer service5

  • Jul 02
  • Furniture and Decor
  • Bogot, Distrito Especial
  • Restoration Hardware Furniture
  • 24
  • REVIEW RATING 4/5

I purchased $8k worth of furniture from the Winter Park FL location. The next day, I woke up to do some research on how to care for my dream couch. Instead, I came across this website. I read horrible review, after horrible review for a few hours. Needless to say, I was very pissed and felt dupped. As soon as the store openned, I returned and requested a refund. The sales clerk was nice but... Read more

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  • Jun 24
  • Furniture and Decor
  • Beaded Venetian Medicine Cabinet
  • 21
  • REVIEW RATING 4/5

The customer service rep I spoke with was incredibly rude about an item I had already purchased but have yet to receive, which customer service claims will be a different size than the website lists. She couldn't answer a simple question about the dimensions and was incredibly patronizing and snobbish in response. I asked to be transferred to someone else who answered my question rather easily... Read more

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  • Jun 16
  • Furniture and Decor
  • Annapolis, Maryland
  • Bedroom Set
  • 42
  • REVIEW RATING 3/5

I spent almost $10,000.00 on a bedroom set, a dining room set and accessories. The bedroom nightstand missing upon arrival and the delivery guy was more upset about him getting in trouble and didn't really care about me; no one knew where it was. After several phone calls and complaints, and weeks they finally decided to ship me another one. 2 out of 4 of my dining chairs were broken upon... Read more

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  • Jun 06
  • Furniture and Decor
  • Norcross, Georgia
  • Dining Room Chair
  • 38
  • REVIEW RATING 4/5

Add me to the list of unsatised customers of RH. Ordered 4 custom dining room chairs in Dec 2014. Order # 9983713. Now June and I still don't have the chairs I ordered. Twice they sent the incorrect chairs out. TWICE! They no longer make furniture in USA but in China. Custom made in China, what a joke. I cancelled my order will cut up my RH credit card and never do business with them again. Very... Read more

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  • Jun 01
  • Furniture and Decor
  • Catalog
  • 1
  • 1
  • 23
  • REVIEW RATING 4/5

Months ago I ordered many items from Restoration Hardware and each time I did I asked NOT to be placed on any email or mailing lists. That did not stop them. I received a flood of emails and catalogues at my doorstep. I have called and emailed asking to please be removed from their lists. The customer service department responded with maddening FORM emails in return. The catalogues and emails... Read more

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  • May 31
  • Furniture and Decor
  • Glen Allen, Virginia
  • Antibes Outdoor Furniture
  • 1
  • 1
  • 46
  • REVIEW RATING 3/5

i purchased thousands of dollars worth of the outdoor Antibes furniture and within one year every piece was peeling. It looks awful. REstoraton Hardware (Richmond VA) told me at the time they hadn't had any similar complaints. I then happened to visit the outlet store in Leesburg and saw many pieces with the same issue. I contacted them to ask if they at least sold the same paint color and... Read more

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  • May 14
  • Furniture and Decor
  • Jackson, Mississippi
  • Bunk Bed
  • 103
  • REVIEW RATING 5/5

Assuming the furniture we are ordering from Restoration Hardware is being delivered from here...otherwise, this is a general Restoration Hardware review about their furniture and service. To preface, in my opinion, people who write reviews often do so to set out with a negative view. While individual assessments should be balanced (the good and the bad), I am inclined to let the 'bad' slip; I... Read more

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  • Apr 28
  • Furniture and Decor
  • Atlanta, Georgia
  • Refund Policy
  • 61
  • REVIEW RATING 4/5

Have waited over a month for a refund check that was sent to wrong address after specifically stating the billing address was a house that was closing on sale . I even called customer service to remind them to send check to my current shipping address . Customer service has told me the check will be reissued , after calling several times and getting the run-around I called the houston store... Read more

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  • Apr 20
  • Furniture and Decor
  • Pelahatchie, Mississippi
  • Dining Room Set
  • 134
  • REVIEW RATING 4/5

I am a physician who as an anniversary gift for my wife bought her a dining room set from Restoration. Order #10267180 Belgian Slope Arm Slipcovered Armchair Belgian Ladderback Upholstered Side Chair Salvaged Wood & Concrete Trestle Rectangular Dining Table Unfortunately, this ended up being one of the worst retail experiences I have ever had. I ordered 10 dining chairs and a trestle... Read more

Was this review helpful? 1 0

  • Apr 16
  • Furniture and Decor
  • Brooklyn, New York
  • Bar Stools
  • 80
  • REVIEW RATING 4/5

Ordered 10 Soda Fountain barstools and 5 cafe chairs. Both are breaking within 3 months of use. In fairness the company offered to send replacements, but I'm not sure it's worth it since it happened to multiple units, so it's not a "one-off" lemon situation. I went to the company's website to leave reviews there when I discovered they don't have reviews on their site! I find this suspect. I... Read more

Was this review helpful? 4 0

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