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  • Furniture and bed linens1 votes
  • Customer service1 votes
  • Quality3 votes
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  • 2 days ago
  • Furniture and Decor
  • Kansas City, Missouri
  • Tweed Couch
  • 7
  • REVIEW RATING 4/5

I paid $2,000 for a white tweed couch from Restoration Hardware in Kansas City two years ago. The couch has very poor overall quality. Material is fraying where we sit and the stuffing in the pillows and seat is absolutely terrible. We will be replacing this couch soon, I total waste of money. I would not recommend this store for furniture. The couch looked great in the showroom but... Read more

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  • Feb 11
  • Furniture and Decor
  • San Francisco, California
  • Trestle Table
  • 114
  • REVIEW RATING 4/5

We bought a beautiful natural wood trestle extension table and 10 chairs at the San Francisco show room on Henry Adams. We were told the table is completely unfinished and required sealing and recommended a few products. We used a product called "Rubio Monocoat" in Pure (no pigment). We tested the product on the underside of one of the leaves and it turned the table a beautiful warm amber . But... Read more

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Can't take gray anymore!!!!! Please give us some color to the depressing look alike rooms. I'm begging! Add comment

  • Feb 08
  • Furniture and Decor
  • Lake Elsinore, California
  • Drawer File Cabinet
  • 51
  • REVIEW RATING 4/5

I bought a four drawer file cabinet at Restoration Hardware ' s warehouse sale.$600. (So still no bargain). It looks great but the drawers were built so shallow that it won't hold standard files. You can't close the drawer. After I found this, I searched the Internet and found that this is a known issue. Although RD knew this , they continued to sell the product. When I asked for help, I was... Read more

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  • Feb 02
  • Footwear and Clothing
  • Torrance, California
  • Pajama
  • 42
  • REVIEW RATING 4/5

Ordered a set of PJs from the current catalog and waited over a month for them to arrive. I had guessed on the size (S) and was wrong.. couldn't cinch the waist enough to keep them on. I put them directly back into box, paid the postage to mail them back with request to exchange for a size XS. After about 6 weeks I called customer service, who found no record of the return having been... Read more

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  • Jan 31
  • Furniture and Decor
  • Vacaville, California
  • Replacement Part
  • 63
  • REVIEW RATING 3/5

They pretend to care about their customers, but never help to get replacement parts. They get all there items from Taiwan and china and overcharge 300% . They assume were all rich bastards and will just buy another one. My items cost me over $1500 and the glass shades need to be replaces they wont even try to get new ones they said just throw it away, wow they have some serious problems over... Read more

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  • Jan 23
  • Furniture and Decor
  • Sunnyvale, California
  • Sofa
  • 4
  • 4
  • 143
  • REVIEW RATING 4/5

What a nightmare. I placed an order online (restorationhardware.com) on 11/08/2014 (more than 3 months ago) for a sofa and was told that the delivery company would contact me by 1/6/15 to arrange delivery. Nobody called. Then I received an email indicating that the delivery company would contact me on 1/7/15 to schedule the delivery. Nobody called. Then I called to see what was going on. They... Read more

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  • Jan 13
  • Furniture and Decor
  • Tampa, Florida
  • Fur Bean Bag
  • 108
  • REVIEW RATING 4/5

I ordered 2 fur bean bags for my children as Christmas gifts in early Dec. on Dec 19th email confirmed shipping, however only one bean bag arrived on 22nd. I called RH to hear thar they cannot place the second bean bag and they will call me within 24 h. Never called. Bean bag that arrived is defective and leaking all over my house. Call, repack, print.... They promise I will have both bean bags... Read more

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  • Dec 28, 2014
  • Furniture and Decor
  • San Juan Capistrano, California
  • Return Policy
  • 1
  • 1
  • 189
  • REVIEW RATING 5/5

I just remodeled our home and purchased some items that did not work. I made a return at the Mission Viejo store valued at about $700 on Dec 3, 2014 and as of Dec 28, 2014 have not received a credit to my card. I was back in the store 8 days ago and was told they had received the merchandise on the 11th and that it would be another 3 - 5 days before issue??!!! Why?? This is not good business... Read more

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  • Dec 27, 2014
  • Pet Accessories
  • Wilmington, North Carolina
  • Faux Fur Dog Coat
  • 1
  • 1
  • 80
  • REVIEW RATING 4/5

I ordered a faux fur dog coat; size XS. There were no product measurements at all when I ordered it but it was the very smallest they offered so I took a chance. My mistake. After about 2 weeks with no product, I sent an email inquiry wondering where it was. I never received a response. Then I called customer service only to be told the product was back-ordered. Why, I asked, wasn't I... Read more

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