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  • Design is beautiful1 votes
  • beautiful Design1 votes
  • Order pushed 5 times1 votes
  • Quality1 votes
  • Wherehouse customer response1 votes
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  • Jan 23
  • Furniture and Decor
  • Sunnyvale, California
  • Sofa
  • 4
  • 4
  • 64
  • REVIEW RATING 4/5

What a nightmare. I placed an order online (restorationhardware.com) on 11/08/2014 (more than 3 months ago) for a sofa and was told that the delivery company would contact me by 1/6/15 to arrange delivery. Nobody called. Then I received an email indicating that the delivery company would contact me on 1/7/15 to schedule the delivery. Nobody called. Then I called to see what was going on. They... Read more

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  • Jan 13
  • Furniture and Decor
  • Tampa, Florida
  • Fur Bean Bag
  • 67
  • REVIEW RATING 4/5

I ordered 2 fur bean bags for my children as Christmas gifts in early Dec. on Dec 19th email confirmed shipping, however only one bean bag arrived on 22nd. I called RH to hear thar they cannot place the second bean bag and they will call me within 24 h. Never called. Bean bag that arrived is defective and leaking all over my house. Call, repack, print.... They promise I will have both bean bags... Read more

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  • Dec 28, 2014
  • Furniture and Decor
  • San Juan Capistrano, California
  • Return Policy
  • 1
  • 1
  • 155
  • REVIEW RATING 4/5

I just remodeled our home and purchased some items that did not work. I made a return at the Mission Viejo store valued at about $700 on Dec 3, 2014 and as of Dec 28, 2014 have not received a credit to my card. I was back in the store 8 days ago and was told they had received the merchandise on the 11th and that it would be another 3 - 5 days before issue??!!! Why?? This is not good business... Read more

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  • Dec 27, 2014
  • Pet Accessories
  • Wilmington, North Carolina
  • Faux Fur Dog Coat
  • 1
  • 1
  • 62
  • REVIEW RATING 4/5

I ordered a faux fur dog coat; size XS. There were no product measurements at all when I ordered it but it was the very smallest they offered so I took a chance. My mistake. After about 2 weeks with no product, I sent an email inquiry wondering where it was. I never received a response. Then I called customer service only to be told the product was back-ordered. Why, I asked, wasn't I... Read more

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  • Dec 27, 2014
  • Pet Accessories
  • Wilmington, North Carolina
  • Faux Fur Dog Coat
  • 1
  • 1
  • 37
  • REVIEW RATING 3/5

I ordered a faux fur dog coat size extra small. I searched for product measurements before purchase and there were none so I took a chance. Extra small is typically very small and it was the smallest they had available. Two weeks later with no dog coat, I emailed RH; no response. A few days later, I called customer service and they told me the product was back-ordered. I didn't get a response... Read more

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  • Dec 23, 2014
  • Furniture and Decor
  • Cincinnati, Ohio
  • Manager
  • 155
  • REVIEW RATING 5/5

This review is in regards to the Cincinnati store at the Kenwood mall on the evening of Dec. 22, 2014. I was shopping with a friend and we decided to check out the furniture and bed linens at RH on our way out to my car as the mall would be closing shortly. I had parked near RH on purpose because I wanted my friend's opinion on a particular couch that I was thinking about purchasing. As we were... Read more

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  • Dec 08, 2014
  • Furniture and Decor
  • Laguna Niguel, California
  • Greek Key Lamp
  • 1
  • 1
  • 117
  • REVIEW RATING 4/5

I ordered a Greek Key Lamp that has now been replaced three times. The lamp is beautiful, but having said that I will not order any products online. If I can't walk out of the store with the product, I will not buy from RH. You would have expected after the third replacement I would receive some sort of discount. Here is the funny part, when I called RH to get the third replacement they said I... Read more

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100% FULL

  • Dec 07, 2014
  • Furniture and Decor
  • Dublin, Ohio
  • Dining Table
  • 304
  • REVIEW RATING 5/5

We ordered the grand ballaster table for our dining room after the first table we ordered from them (17th Century French Montasery) arrived in horrible shape (massive scuff down the top of the table). Well, this one also arrived damaged, but the scuff was minor enough to cover with their repair kit (which we paid for and the kit only arrived with half of the components...3 times!!!!). As of... Read more

Was this review helpful? 3 0

We have purchased king size bed 2 weeks ago After promises on delivery and cancelations and fake excuses...we contacted the store and they were no help! Delivery service is the worse! For a high end store, their reputation is being shattered by poor delivery service!! Add comment

  • Nov 26, 2014
  • Furniture and Decor
  • Greenville, South Carolina
  • Bedroom Set
  • 192
  • REVIEW RATING 5/5

We moved cross country and had numerous issues with our bedroom set being delivered when they said it would (finally delivered the set, 5 hours late and 9:30pm!......seriously?) then we start putting it together and several pieces of the hardware are missing, so now, instead of moving into our new home, we get to stay in a hotel for Thanksgiving. We spent over 5k on this set! And the response... Read more

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