Restoration Hardware Complaints and Reviews

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Restoration Hardware
Main address: Attn: Customer Service 95376 Tracy CA
1-800-910-9836, 1-800-910-9845, ,
  • 157+1 mobile complaints
  • $190K claimed losses
  • $1.2K average
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  • 19 hours ago
  • Furniture and Decor
  • Fort Worth, Texas
  • Furniture Set
  • 44
Restoration Hardware - Paid $16,000 for furniture that has been delayed 10 months!!!!
1 of 2

I ordered the Costa Collection (and yes almost the entire collection) and ordered two chairs, two chase, tables etc... Spent about $16,000 on just this collection and order alone. This order was placed March 2014 and was promised by end of April 2014.... It is NOVEMBER! We have received a NEW notice these items have been pushed back AT LEAST 5 times now. And now the new estimated delivery date is... Read more

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  • Nov 15
  • Furniture and Decor
  • Palo Alto, California
  • Table Top
  • 24

The table top wobbles and does not match the height of the dimensions (it is 1-1.5" shorter than it is supposed to be). The delivery people confirm the aforementioned, yet RH Corporate insists that everything is fine with the table. They have attempted re-delivery 7 times, all with the same result. Yes, 7 times! At a loss for words to describe the experience. Purchased from the Palo Alto, CA... Read more

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  • Nov 02
  • Furniture and Decor
  • Crib
  • 2
  • 2
  • 81

Restoration hardware is the classic bait and switch company that sells consumers a feeling of luxury for the masses by using fancy magazines and floor models that have NO relation to what you receive - if you ever receive your order!! We dropped $1200 on a baby crib that restoration hardware does not ship but gives to a third party that never calls you! Restoration takes your money the says its... Read more

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  • Nov 02
  • Furniture and Decor
  • Drapery Panels
  • 3
  • 3
  • 65

I live in Canada and purchased from the retail store locations in Toronto before. I had also spent considerable amount of money their website restorationhardware.com. This past order in October 2014 was for 2 velvet drapery panels, 4 Belgian linen panels and one custom rod. After the conversion rate and ridiculous shipping costs I received the drapery panels. The rod was going to take longer... Read more

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  • Nov 01
  • Furniture and Decor
  • Chairs
  • 2
  • 2
  • 30

Please be aware that if you purchase the fabric belgium linen chairs with rollers they will tear up your travertine tiles. It will cost you upwards of $500 to repair your tiles. These are expensive chairs and we wanted to keep them so had to pay for the tile to be repaired. These are great chairs and look nice but having to spend an additional 500 to only spend 6000 with RH doesn't seem worth... Read more

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  • Oct 29
  • Furniture and Decor
  • Fontana, California
  • 2
  • 2
  • 39

They have a product i wish to purchase in there east coast warehouse i live in the west coast it is out of stock in there west coast warehouse they refuse to ship me the product from the east coast the arrogant sobs want me to wait 105 days untill it is in stock in there west coast warehouse Read more

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  • Oct 28
  • Shopping
  • Online Order
  • 3
  • 3
  • 46

They delayed the delivery date by one month after the order was placed. DO NOT ORDER ANYTHING FROM THIS SITE FOR CHRISTMAS -- YOU WILL NEVER GET IT IN TIME!!!!!! This company is very deceptive about delivery dates when you place a order. After you have placed it they change the delivery date. I repeat do not order anything for Christmas for you or your family. They will not receivie it in... Read more

Was this review helpful? 1 3

     

  • Oct 16
  • Furniture and Decor
  • Chicago, Illinois
  • Poor Delivery Service
  • 154

I moved from Europe to the US. I was informed RH is a high end furniture store with quality furniture and good customer service. I choose to buy few items through them in order for everything to go smooth. High end obviously doesn't mean good products/customer service or professional delivery. I signed up for white glove delivery service which was horrible. When bed arrived, it was unpacked;... Read more

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  • Oct 10
  • Shipping
  • Lost Furniture
  • 1
  • 1
  • 203

I am in the midst of the worst customer service experience of my life. I'm out $16,500 USD and 10 months into waiting for my furniture with what appears to be no hope for receiving it. I have been lied to at every turn. I have been deceived. Now, after nine *** months these lying sons of *** are finally admitting that they have LOST MY FURNITURE. How on earth do you LOSE FURNITURE when you're in... Read more

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  • Oct 07
  • Furniture and Decor
  • Vancouver, British Columbia
  • Chairs Exchange
  • 7
  • 7
  • 143

I ordered dining chairs less than 24 hours ago. Now I want to change the fabric color from a "custom" color to a stock color. NOPE! RH customer service told me that custom orders cannot be changed once placed. I would have to cancel the first order, forfeit my deposit of $1500 and then place a new order. REALLY??? In 18 hours was the manufacturing of the first order actually started. Not likely.... Read more

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