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1.7 Based on 33 reviews
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  • Customers like
    • Beautiful design 5
    • In-store sales agent 4
    • Furniture and bed linens 2
  • Customers don't like
    • Quality 11
    • Terrible customer service 9
    • Telephone customer service 7

I have both the coffee table and dining table in the Black Acacia Finish (about 1 year). Both pieces of furniture finishes have white spots where the paint has chipped off or where pieces of the wood have "popped" up and flaked off, because of the deep groove finish any fabric that runs across is caught in the grooves and leaves threads in the tops, unless you clean with a black cloth fibers can clearly be seen in the grooves of the table top,... Read more

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The Royal Naval mirror medicine cabinet appears to be a well made product but the install instructions are disappointing. Is it too much to ask when spending $500 on a mirror for RH to take the time to put together decent instructions? The product is made overseas but that does not mean they need a person with English as their second language to write the instructions. The pictures they took are so grainy it is hard to determine what you are... Read more

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It is now June 7, 2016 and since 2015 I’ve been trying to work with Restoration Hardware and the company that issues their credit card, Comentity Bank to resolve a billing error on my credit card statement with no avail. The fact that I’m still being charged $858 for items from 2014 that I had to return twice, that were sent out to me TWICE incorrectly speaks very clearly of the type of company RH is. Time and time again I’ve given them chances... Read more

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Terrible costumer service. I bought a crib bumper and 5 months later it hasn't held its shape at all and folds over. Waste of money and no one cares.

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RH showroom is beautiful but that's where the 'nice' rating stops. The customer service phone support is useless- I was on hold for 30 minutes with zero solution. For more than 10 years, I have purchased linen curtains that are meant to literally last a lifetime. Restoration Hardware policy implies that they are only meant to last a few years. I always purchase no less than 5 panels of the Belgian linen panels and the sheer linen did not wear... Read more

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For Christmas 2014, I had ordered 14 faux fur blankets online and feverishly attempted to make sure that each one had its own box with a ribbon for a holiday gift. I was extremely specific with my order and called the customer service to follow up. The customer service rep says that they have to consolidate all of the blankets as much as possible for shipping. I said, "wait a minute, I am paying for all the shipping and all of the boxes, so... Read more

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I have ordered so many items from RH and almost every single item I have gotten has been damaged or has a defect and I have complained to RH about my problems with damaged products and waitin at home for the delivery company and never shows up no one calls to tell me why they never showed up I have to call to see what happen nobody from RH will follow up like they say. Now RH corporate emailed me stating that they can't meet my standard and will... Read more

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We But a metal chairs and we love them.

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I'll preface this post by saying that we bought our entire dining room from RH that we love, but took about 6 months and 2 mistakes for them to actually get it right. I was disappointed in their mistakes and the timing of how long it would take for us to get 8 chairs, but let it go because we absolutely love everything about it. Recently we went to the Walnut Creek store and ordered the 2 iron consoles that of course we could not see at the... Read more

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I understand RH's marketing with displayed items that are then ordered. However we have bought multiple items where the quality is less than the one displayed in the store. The back and forth returns added to the overall cost of the item. One clock we bought, after the third exchange of continued inferior quality, we went to the store and said you have to take this one and we will be taking the display one instead. When you spend $100's of... Read more

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