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  • Customers like
    • In-store sales agent3
    • Beautiful design3
    • Furniture and bed linens2
  • Customers don't like
    • Telephone customer service7
    • Quality7
    • Terrible customer service6

  • 2 days ago
  • Furniture and Decor
  • Norfolk, Virginia
  • Alaire Floor Fan
  • 7
  • REVIEW RATING 3/5

I love the expensive floor fans that I purchased over ten years ago from Restoration Hardware and I would like to take good care of them. The RH store near me has closed. When I called or information about where to take the fans for service, they refused to give contact information for the manufacturer, and the only solution for routine maintenance they offered was to either ship them back to... Read more

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  • Aug 15
  • Furniture and Decor
  • Holly Springs, North Carolina
  • Restoration Hardware Chest
  • 74
  • REVIEW RATING 4/5

I ordered 2 nightstands and a very large heavy chest from RH. The sales people in the store are courteous and very knowledgeable..But that good feeling stops there at the door. The chest is probably 400 lbs and large and bulky. The joke of a delivery company they use sent one Mexican midget and some guy who liked to hear himself talk and complain about everything including the company he works... Read more

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  • Aug 11
  • Furniture and Decor
  • San Antonio, Texas
  • Bathroom Vanity
  • 27
  • REVIEW RATING 4/5

Purchased a bathroom vanity cabinet and marble top. After receiving a defective marble top it was re-ordered and this time I received a broken backsplash. Upon re order I finally received a marble top and backplash that was all in one piece only to discover the basin does not fit onto the cabinet. Another sink was ordered and it also does not fit. Finally convinced the store manager to come to my... Read more

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  • Jul 02
  • Furniture and Decor
  • Bogot, Distrito Especial
  • Restoration Hardware Furniture
  • 318
  • REVIEW RATING 5/5

I purchased $8k worth of furniture from the Winter Park FL location. The next day, I woke up to do some research on how to care for my dream couch. Instead, I came across this website. I read horrible review, after horrible review for a few hours. Needless to say, I was very pissed and felt dupped. As soon as the store openned, I returned and requested a refund. The sales clerk was nice but... Read more

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  • Jun 24
  • Furniture and Decor
  • Beaded Venetian Medicine Cabinet
  • 70
  • REVIEW RATING 4/5

The customer service rep I spoke with was incredibly rude about an item I had already purchased but have yet to receive, which customer service claims will be a different size than the website lists. She couldn't answer a simple question about the dimensions and was incredibly patronizing and snobbish in response. I asked to be transferred to someone else who answered my question rather easily... Read more

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  • Jun 16
  • Furniture and Decor
  • Annapolis, Maryland
  • Bedroom Set
  • 105
  • REVIEW RATING 4/5

I spent almost $10,000.00 on a bedroom set, a dining room set and accessories. The bedroom nightstand missing upon arrival and the delivery guy was more upset about him getting in trouble and didn't really care about me; no one knew where it was. After several phone calls and complaints, and weeks they finally decided to ship me another one. 2 out of 4 of my dining chairs were broken upon... Read more

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  • Jun 06
  • Furniture and Decor
  • Norcross, Georgia
  • Dining Room Chair
  • 78
  • REVIEW RATING 4/5

Add me to the list of unsatised customers of RH. Ordered 4 custom dining room chairs in Dec 2014. Order # 9983713. Now June and I still don't have the chairs I ordered. Twice they sent the incorrect chairs out. TWICE! They no longer make furniture in USA but in China. Custom made in China, what a joke. I cancelled my order will cut up my RH credit card and never do business with them again. Very... Read more

Was this review helpful? 2 0

  • Jun 01
  • Furniture and Decor
  • Catalog
  • 1
  • 1
  • 47
  • REVIEW RATING 4/5

Months ago I ordered many items from Restoration Hardware and each time I did I asked NOT to be placed on any email or mailing lists. That did not stop them. I received a flood of emails and catalogues at my doorstep. I have called and emailed asking to please be removed from their lists. The customer service department responded with maddening FORM emails in return. The catalogues and emails... Read more

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  • May 31
  • Furniture and Decor
  • Glen Allen, Virginia
  • Antibes Outdoor Furniture
  • 1
  • 1
  • 99
  • REVIEW RATING 4/5

i purchased thousands of dollars worth of the outdoor Antibes furniture and within one year every piece was peeling. It looks awful. REstoraton Hardware (Richmond VA) told me at the time they hadn't had any similar complaints. I then happened to visit the outlet store in Leesburg and saw many pieces with the same issue. I contacted them to ask if they at least sold the same paint color and... Read more

Was this review helpful? 1 1

  • May 14
  • Furniture and Decor
  • Jackson, Mississippi
  • Bunk Bed
  • 144
  • REVIEW RATING 5/5

Assuming the furniture we are ordering from Restoration Hardware is being delivered from here...otherwise, this is a general Restoration Hardware review about their furniture and service. To preface, in my opinion, people who write reviews often do so to set out with a negative view. While individual assessments should be balanced (the good and the bad), I am inclined to let the 'bad' slip; I... Read more

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