2.1
  • In-store sales agent3 votes
  • Beautiful design2 votes
  • Furniture and bed linens1 votes
  • Quality4 votes
  • Wherehouse customer response1 votes
  • Telephone customer service1 votes
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  • 2 days ago
  • Furniture and Decor
  • Brooklyn, New York
  • Table And Chairs
  • 10
  • REVIEW RATING 4/5

Bought 6 metal chairs and all had sharp edges. Two had chips down to uncoated metal. Living in NYC not easy to return 6 chairs so I offered to test filing down the sharp edges myself. That worked. I returned the two chipped chairs to the showroom. The replacement chairs come and the coating is so thin in some areas it looks like a light grey, rather than the brown we purchased. In the meantime I... Read more

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  • Mar 17
  • Furniture and Decor
  • Penticton, British Columbia
  • Lampshade
  • 23
  • REVIEW RATING 4/5

Ordered a lampshade. RH sent me the wrong shade. Bought the shade just prior to moving. Shade went into storage. When I discovered it was incorrect I contacted them. Made to feel like a second class citizen. Worst service EVER! They would refund the $80 for the shade but would not cover shipping which was $80?! Unbelievable. Just goes to show you that they don't stand behind their products or... Read more

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  • Mar 14
  • Furniture and Decor
  • Bellflower, California
  • Crib
  • 1
  • 1
  • 29
  • REVIEW RATING 4/5

I spent $2000 on a baby crib and dresser, and the pieces have cheap warning stickers all over that are absolutely impossible to remove. I have literally tried everything. For that kind of money, RH should be using thick stickers that peel off easily. Seems like a small issue, but I've spent a ton of time and energy on these darn things and can't stand looking at them anymore. It's put a bad taste... Read more

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  • Mar 04
  • Furniture and Decor
  • Springfield, Missouri
  • Furniture
  • 143
  • REVIEW RATING 4/5

Built a brand new dream house. Decorator helping was all about the RH look and product. Research and homework indicated that we not purchase from RH, rather we were looking for more quality furniture at this stage in our lives. After much persuasion, we were more or less talked into RH. Even when we would say "but look at all the bad reviews", the response was "the only people that write... Read more

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  • Feb 26
  • Furniture and Decor
  • Kansas City, Missouri
  • Tweed Couch
  • 55
  • REVIEW RATING 4/5

I paid $2,000 for a white tweed couch from Restoration Hardware in Kansas City two years ago. The couch has very poor overall quality. Material is fraying where we sit and the stuffing in the pillows and seat is absolutely terrible. We will be replacing this couch soon, I total waste of money. I would not recommend this store for furniture. The couch looked great in the showroom but... Read more

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  • Feb 11
  • Furniture and Decor
  • San Francisco, California
  • Trestle Table
  • 218
  • REVIEW RATING 4/5

We bought a beautiful natural wood trestle extension table and 10 chairs at the San Francisco show room on Henry Adams. We were told the table is completely unfinished and required sealing and recommended a few products. We used a product called "Rubio Monocoat" in Pure (no pigment). We tested the product on the underside of one of the leaves and it turned the table a beautiful warm amber . But... Read more

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Can't take gray anymore!!!!! Please give us some color to the depressing look alike rooms. I'm begging! Add comment

  • Feb 08
  • Furniture and Decor
  • Lake Elsinore, California
  • Drawer File Cabinet
  • 76
  • REVIEW RATING 4/5

I bought a four drawer file cabinet at Restoration Hardware ' s warehouse sale.$600. (So still no bargain). It looks great but the drawers were built so shallow that it won't hold standard files. You can't close the drawer. After I found this, I searched the Internet and found that this is a known issue. Although RD knew this , they continued to sell the product. When I asked for help, I was... Read more

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  • Feb 02
  • Footwear and Clothing
  • Torrance, California
  • Pajama
  • 63
  • REVIEW RATING 4/5

Ordered a set of PJs from the current catalog and waited over a month for them to arrive. I had guessed on the size (S) and was wrong.. couldn't cinch the waist enough to keep them on. I put them directly back into box, paid the postage to mail them back with request to exchange for a size XS. After about 6 weeks I called customer service, who found no record of the return having been... Read more

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  • Jan 31
  • Furniture and Decor
  • Vacaville, California
  • Replacement Part
  • 84
  • REVIEW RATING 3/5

They pretend to care about their customers, but never help to get replacement parts. They get all there items from Taiwan and china and overcharge 300% . They assume were all rich bastards and will just buy another one. My items cost me over $1500 and the glass shades need to be replaces they wont even try to get new ones they said just throw it away, wow they have some serious problems over... Read more

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