2.0
  • in-store Sales agent2 votes
  • beautiful Design1 votes
  • Design is beautiful1 votes
  • Quality1 votes
  • Telephone customer service1 votes
  • Order pushed 5 times1 votes
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  • Dec 08
  • Furniture and Decor
  • Laguna Niguel, California
  • Greek Key Lamp
  • 36
  • REVIEW RATING 4/5

I ordered a Greek Key Lamp that has now been replaced three times. The lamp is beautiful, but having said that I will not order any products online. If I can't walk out of the store with the product, I will not buy from RH. You would have expected after the third replacement I would receive some sort of discount. Here is the funny part, when I called RH to get the third replacement they said I... Read more

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100% FULL

  • Dec 07
  • Furniture and Decor
  • Dublin, Ohio
  • Dining Table
  • 111
  • REVIEW RATING 5/5

We ordered the grand ballaster table for our dining room after the first table we ordered from them (17th Century French Montasery) arrived in horrible shape (massive scuff down the top of the table). Well, this one also arrived damaged, but the scuff was minor enough to cover with their repair kit (which we paid for and the kit only arrived with half of the components...3 times!!!!). As of... Read more

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We have purchased king size bed 2 weeks ago After promises on delivery and cancelations and fake excuses...we contacted the store and they were no help! Delivery service is the worse! For a high end store, their reputation is being shattered by poor delivery service!! Add comment

  • Nov 26
  • Furniture and Decor
  • Greenville, South Carolina
  • Bedroom Set
  • 144
  • REVIEW RATING 4/5

We moved cross country and had numerous issues with our bedroom set being delivered when they said it would (finally delivered the set, 5 hours late and 9:30pm!......seriously?) then we start putting it together and several pieces of the hardware are missing, so now, instead of moving into our new home, we get to stay in a hotel for Thanksgiving. We spent over 5k on this set! And the response... Read more

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Resolved

  • Nov 20
  • Furniture and Decor
  • Fort Worth, Texas
  • Furniture Set
  • 1
  • 1
  • 144
  • REVIEW RATING 5/5
Restoration Hardware - Paid $16,000 for furniture that has been delayed 10 months!!!!
1 of 2

I ordered the Costa Collection (and yes almost the entire collection) and ordered two chairs, two chase, tables etc... Spent about $16,000 on just this collection and order alone. This order was placed March 2014 and was promised by end of April 2014.... It is NOVEMBER! We have received a NEW notice these items have been pushed back AT LEAST 5 times now. And now the new estimated delivery date is... Read more

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  • Nov 15
  • Furniture and Decor
  • Palo Alto, California
  • Table Top
  • 67
  • REVIEW RATING 4/5

The table top wobbles and does not match the height of the dimensions (it is 1-1.5" shorter than it is supposed to be). The delivery people confirm the aforementioned, yet RH Corporate insists that everything is fine with the table. They have attempted re-delivery 7 times, all with the same result. Yes, 7 times! At a loss for words to describe the experience. Purchased from the Palo Alto, CA... Read more

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  • Nov 02
  • Furniture and Decor
  • Crib
  • 2
  • 2
  • 112
  • REVIEW RATING 4/5

Restoration hardware is the classic bait and switch company that sells consumers a feeling of luxury for the masses by using fancy magazines and floor models that have NO relation to what you receive - if you ever receive your order!! We dropped $1200 on a baby crib that restoration hardware does not ship but gives to a third party that never calls you! Restoration takes your money the says its... Read more

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  • Nov 02
  • Furniture and Decor
  • Drapery Panels
  • 3
  • 3
  • 112
  • REVIEW RATING 5/5

I live in Canada and purchased from the retail store locations in Toronto before. I had also spent considerable amount of money their website restorationhardware.com. This past order in October 2014 was for 2 velvet drapery panels, 4 Belgian linen panels and one custom rod. After the conversion rate and ridiculous shipping costs I received the drapery panels. The rod was going to take longer... Read more

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  • Nov 01
  • Furniture and Decor
  • Chairs
  • 3
  • 3
  • 46
  • REVIEW RATING 3/5

Please be aware that if you purchase the fabric belgium linen chairs with rollers they will tear up your travertine tiles. It will cost you upwards of $500 to repair your tiles. These are expensive chairs and we wanted to keep them so had to pay for the tile to be repaired. These are great chairs and look nice but having to spend an additional 500 to only spend 6000 with RH doesn't seem worth... Read more

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  • Oct 29
  • Furniture and Decor
  • Fontana, California
  • 2
  • 2
  • 51
  • REVIEW RATING 4/5

They have a product i wish to purchase in there east coast warehouse i live in the west coast it is out of stock in there west coast warehouse they refuse to ship me the product from the east coast the arrogant sobs want me to wait 105 days untill it is in stock in there west coast warehouse Read more

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