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1.8 Based on 32 reviews
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  • Customers like
    • Beautiful design 5
    • In-store sales agent 4
    • Furniture and bed linens 2
  • Customers don't like
    • Quality 10
    • Terrible customer service 8
    • Telephone customer service 7

RH showroom is beautiful but that's where the 'nice' rating stops. The customer service phone support is useless- I was on hold for 30 minutes with zero solution. For more than 10 years, I have purchased linen curtains that are meant to literally last a lifetime. Restoration Hardware policy implies that they are only meant to last a few years. I always purchase no less than 5 panels of the Belgian linen panels and the sheer linen did not wear... Read more

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For Christmas 2014, I had ordered 14 faux fur blankets online and feverishly attempted to make sure that each one had its own box with a ribbon for a holiday gift. I was extremely specific with my order and called the customer service to follow up. The customer service rep says that they have to consolidate all of the blankets as much as possible for shipping. I said, "wait a minute, I am paying for all the shipping and all of the boxes, so... Read more

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100% FULL

I have ordered so many items from RH and almost every single item I have gotten has been damaged or has a defect and I have complained to RH about my problems with damaged products and waitin at home for the delivery company and never shows up no one calls to tell me why they never showed up I have to call to see what happen nobody from RH will follow up like they say. Now RH corporate emailed me stating that they can't meet my standard and will... Read more

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We But a metal chairs and we love them. Add comment

I'll preface this post by saying that we bought our entire dining room from RH that we love, but took about 6 months and 2 mistakes for them to actually get it right. I was disappointed in their mistakes and the timing of how long it would take for us to get 8 chairs, but let it go because we absolutely love everything about it. Recently we went to the Walnut Creek store and ordered the 2 iron consoles that of course we could not see at the... Read more

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I understand RH's marketing with displayed items that are then ordered. However we have bought multiple items where the quality is less than the one displayed in the store. The back and forth returns added to the overall cost of the item. One clock we bought, after the third exchange of continued inferior quality, we went to the store and said you have to take this one and we will be taking the display one instead. When you spend $100's of... Read more

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I purchased a bed frame from Restoration Hardware. $2,000 and 2 weeks later, the bed arrived at my home without any of the hardware. After spending over a half hour on the phone with their "customer service" department, I was told I would have to wait a month to receive the hardware. It took multiple requests for this to be elevated to a supervisor who told me due to previous hardware requests, the timeline of receiving my missing items will... Read more

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What a company they charge my credit card ship me damaged good then won't send me the replacements until some sort of credit process happens. Meanwhile I'm charged for the goods and they wait until they are ready. Awful! They are the worst. This is my second bad experience. Don't buy from them. They are not customer oriented !!! And they tell me ther is nothing they can do. We are ts.king about a $27 credit. A big company Ike that can't eat... Read more

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I am a first time customer of RH and I wish I had looked into the company prior to purchase. I am having an issue with the Large Library Media I purchased Nov. 1 2015. I was told it would be a 3 wk wait for delivery. At three weeks I called to inquire and was told it has been put on back order and would not be available for delivery until Early Jan.and...THE DATE IS ALWAYS SUBJECT TO CHANGE!!! Most of the reviews I read are regarding delivery... Read more

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Don't buy curtains from the Restoraton Hardware Outlet. They are so uneven. The curtains are suppose to be 84 inches long. In reality, they range from 83-1/2 to 85-1/2. The Ivory curtains also look yellow in the light. You can't return items to the store either and even if you could, it's a 100 mile round trip from Boston. I won't buy from them again! Definite quality issues! Read more

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