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  • Customers like
    • In-store sales agent 4
    • Beautiful design 4
    • Furniture and bed linens 2
  • Customers don't like
    • Quality 9
    • Telephone customer service 7
    • Terrible customer service 7

I'll preface this post by saying that we bought our entire dining room from RH that we love, but took about 6 months and 2 mistakes for them to actually get it right. I was disappointed in their mistakes and the timing of how long it would take for us to get 8 chairs, but let it go because we absolutely love everything about it. Recently we went to the Walnut Creek store and ordered the 2 iron... Read more

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I understand RH's marketing with displayed items that are then ordered. However we have bought multiple items where the quality is less than the one displayed in the store. The back and forth returns added to the overall cost of the item. One clock we bought, after the third exchange of continued inferior quality, we went to the store and said you have to take this one and we will be taking... Read more

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I purchased a bed frame from Restoration Hardware. $2,000 and 2 weeks later, the bed arrived at my home without any of the hardware. After spending over a half hour on the phone with their "customer service" department, I was told I would have to wait a month to receive the hardware. It took multiple requests for this to be elevated to a supervisor who told me due to previous hardware requests,... Read more

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What a company they charge my credit card ship me damaged good then won't send me the replacements until some sort of credit process happens. Meanwhile I'm charged for the goods and they wait until they are ready. Awful! They are the worst. This is my second bad experience. Don't buy from them. They are not customer oriented !!! And they tell me ther is nothing they can do. We are ts.king... Read more

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I am a first time customer of RH and I wish I had looked into the company prior to purchase. I am having an issue with the Large Library Media I purchased Nov. 1 2015. I was told it would be a 3 wk wait for delivery. At three weeks I called to inquire and was told it has been put on back order and would not be available for delivery until Early Jan.and...THE DATE IS ALWAYS SUBJECT TO CHANGE!!!... Read more

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Don't buy curtains from the Restoraton Hardware Outlet. They are so uneven. The curtains are suppose to be 84 inches long. In reality, they range from 83-1/2 to 85-1/2. The Ivory curtains also look yellow in the light. You can't return items to the store either and even if you could, it's a 100 mile round trip from Boston. I won't buy from them again! Definite quality issues! Read more

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I wrote the problem with the warm white sconces that talked about the advertised sale price that RH would not honor. I wanted to add that I received an email from a representative of RH yesterday. She had reviewed the messages and apologized on behalf of RH for not honoring the sale price. She made it right and sent me the sconces which I appreciate and am grateful for. And, she said she... Read more

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Every time I order from RH they say they have the items in stock. Then, after a few weeks pass, they let me know that the items are no longer in stock and that I can expect delivery in a couple of months. A couple of months pass and then they let me know that it will be a couple more months. I believe the average lead time for delivery of furniture that they claim to have in stock has been about... Read more

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I liked the look of the "warm white sconce," and ordered one to see if it was as advertised. It wasn't. Although whites vary a lot the picture shown several times was that of a true/cool white. My sconce was a pale yellow and when I asked if this was an anomaly, or if they were all this color I was told that yes, they were cream. Then, the sconces went on sale the next day for $90 under the... Read more

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I bought a new couch from this rotten company. It was delivered and had a horrible smell. I called them to pick it up, pick up was scheduled for next day at 12:00 2:30. Driver called at 2:00 said he was running 1/2 hour late. 3 hours later still no phone call. I called six times they never showed to pick it up. I suggest you never buy anything from them as they are rotten to the core when it... Read more

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